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Brainh2o
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Adobe Premiere Elements 11

Dec 8, 2012 5:19 PM

Tags: #premiere #elements #11

Yesterday, I installed both Adobe Photoshop Elements 11 and Adobe Premiere Elements 11. Both worked. Today, Photoshop Elements 11 works, but when I attempt to open Premiere Elements 11, only Photoshop Elements 11 will open.

I had a telephone conversation with Amazon.com support to assist me with the solution, but they were unable to help.

 

What steps do I need to take.

1372 Views   13 Replies   Latest reply: Bill Hunt, Dec 10, 2012 7:06 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Dec 8, 2012 6:29 PM   in reply to Brainh2o
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    Moving this discussion to the Premiere Elements forum.  Do you receive a specific error message when you try to open Premiere Elements?  Finally which operating system are you using?

     
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  • Brainh2o
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    2. Brainh2o,
    Dec 8, 2012 6:49 PM   in reply to Jeff A Wright
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    My computer operating system is: Microsoft Windows Vista

     

    The message was: Not supported by this processor type.

     

    Thanks,

     

    Ben

     
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  • Robert/OZ
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    3. Robert/OZ,
    Dec 8, 2012 8:04 PM   in reply to Brainh2o
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    That error message can display when trying to install a 64 bit version on a 32 bit system or visa versa, so have you installed the correct version for your system, please provide your computer specs as requested by Jeff.

     

    Robert

     
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  • Brainh2o
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    4. Brainh2o,
    Dec 9, 2012 11:24 AM   in reply to Brainh2o
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    Jeff,

    sorry, I didn't provide you with the information you needed. I'm not the best at dealing with computers.

     

    my laptop has the following:

    Pentium (R) Dual Core CPU

    t4200 @ 2.GHZ

    Memory: 4 GB

     

    32-bit Operating System.

     

    Is that the information you needed?

     

    Thanks,

     

    Ben

     
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  • whsprague
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    5. whsprague,
    Dec 9, 2012 11:39 AM   in reply to Brainh2o
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    Brainh2o wrote:

     

    my laptop has the following:

    Pentium (R) Dual Core CPU

    t4200 @ 2.GHZ

    Memory: 4 GB

     

    32-bit Operating System.

     

     

    Ben

    An unfortunate part of digital progress is that, as computers get stronger, software grows features to match.  There are somwhere around 35 video editors for sale now and I doubt any of them will run very well on your system.  It may be sad, but your computer memory is low, you processor is weak and Vista was replaced for good reason.  Even if you find a way to get it to run, it may run so poorly that you will not enjoy the experience.

     

    Bill

     
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  • Jeff A Wright
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    6. Jeff A Wright,
    Dec 9, 2012 11:40 AM   in reply to Brainh2o
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    Thanks Brainh20.  It does look your processor meets the minimum requirements listed at http://www.adobe.com/products/premiere-elements/tech-specs.html.  You can try uninstalling and reinstalling but my best guess is that you are facing some type of a launch issue with Premiere Elements. 

     

    This is why I moved this discussion to the Premiere Elements forum orginally.  The users in this forum may have some general troubleshooting steps you can try besides just removing and reinstalling the software.

     
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  • Steve Grisetti
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    7. Steve Grisetti,
    Dec 9, 2012 1:20 PM   in reply to Jeff A Wright
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    Did you install from a disk or from a download?

     

    There are reported problems when the 64bit version of the program is installed on Vista.

     

    Also, how much free, clean, freshly defragmented space is on your C drive?

     
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  • Brainh2o
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    8. Brainh2o,
    Dec 9, 2012 3:48 PM   in reply to Steve Grisetti
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    From a download.

     

     

     

     

       

     

     

    Date: Sun, 9 Dec 2012 14:20:30 -0700

    From: forums_noreply@adobe.com

    To: ben_rsimpson@msn.com

    Subject: Re: Adobe Premiere Elements 11 Adobe Premiere Elements 11

     

     

     

     

     

     

          

               

               

               

        Re: Adobe Premiere Elements 11

     

     

        created by Steve Grisetti in Premiere Elements - View the full discussion

     

     

     

    Did you install from a disk or from a download?  There are reported problems when the 64bit version of the program is installed on Vista.

     

     

         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4908097#4908097

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Adobe Premiere Elements 11

         To unsubscribe from this thread, please visit the message page at Re: Adobe Premiere Elements 11. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Premiere Elements by email or at Adobe Community

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Robert/OZ
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    9. Robert/OZ,
    Dec 9, 2012 4:57 PM   in reply to Brainh2o
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    You did ensure that you downloaded and installed the 32 bit version and not the 64 bit version

     

    Robert

     
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  • Brainh2o
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    10. Brainh2o,
    Dec 9, 2012 5:54 PM   in reply to Robert/OZ
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    I don't know the answer to that question. I'll have to check with Amazon.com to attempt to learn which version it is. Thanks.Ben

     

     

     

     

       

     

     

    Date: Sun, 9 Dec 2012 17:57:39 -0700

    From: forums_noreply@adobe.com

    To: ben_rsimpson@msn.com

    Subject: Re: Adobe Premiere Elements 11 Adobe Premiere Elements 11

     

     

     

     

     

     

          

               

               

               

        Re: Adobe Premiere Elements 11

     

     

        created by Robert/OZ in Premiere Elements - View the full discussion

     

     

     

    You did ensure that you downloaded and installed the 32 bit version and not the 64 bit version Robert

     

     

         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4908425#4908425

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Adobe Premiere Elements 11

         To unsubscribe from this thread, please visit the message page at Re: Adobe Premiere Elements 11. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Premiere Elements by email or at Adobe Community

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • southtoe
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    11. southtoe,
    Dec 9, 2012 9:00 PM   in reply to Brainh2o
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    I am having the same problem. Installed both elements 11 couple weeks back.  Good install and both worked.  Tried Premiere Elements 11 today but it would not open.  Uninstalled program and reinstalled but not good.  Photoshop Elements 11 works fine.  Premiere did earlier.  Even made a short video clip with it.   No error message just want open.  Windows 7 home prem.  64 bit.  2.10 GHz processor with 8 gig of ram.

     
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  • VDOSurfer
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    12. VDOSurfer,
    Dec 9, 2012 11:26 PM   in reply to southtoe
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    Another forum post had a resolution with Microsoft Run time libraries copied into the machine. Try it..

    http://forums.adobe.com/message/4905123#4905123


     
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  • Bill Hunt
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    13. Bill Hunt,
    Dec 10, 2012 7:06 AM   in reply to southtoe
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    One of the main causes of PrE not opening and running, is an obsolete video driver. PrE needs to interface with that driver, more than PS/PSE does.

     

    Go to the video card's mfgr's. Web site, and then download and install the latest video driver. If one has a Dell, HP, Lenovo, etc. computer, then go to their Web site for the latest driver. Do not trust Windows, or any utility, to tell you, if you have the latest driver.

     

    What video card, make and model, do you have?

    What is the installed video driver version and date?

     

    Good luck, and I second that linked article on C++ RunTime errors, that VDOSurfer provided.

     

    Hunt

     
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