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Forest3000@yahoo.com
Currently Being Moderated

CS4 Premiere: Can't open due to inaccessible to Importer Process Server

Dec 9, 2012 10:40 AM

CS4 Premiere: Can't open due to inaccessible to Importer Process Server:

 

Dear Guru:

 

After subject:

I uninstalled it;

Re-installed it;

Reopen it,

No luck, same error message ...

A friend's wedding reflash is set on 12/22, I have yet to open my Premiere?!!! Heeelp... Please...

 

Appreciate !

 

Forest

 
Replies
  • Currently Being Moderated
    Dec 9, 2012 10:48 AM   in reply to Forest3000@yahoo.com

    Did you receive any error messages during the install process?  You can review the install logs to determine if there were any errors.  You can find information on how to locate and interpret your log files at Troubleshoot installation with install logs | CS3, CS4 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-ins tall-logs-cs3.html.

     

    Also was Premiere CS4 previously installed on this computer and stopped working or has it never worked?  Finally what operating system do you have installed on this computer?

     
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  • Currently Being Moderated
    Dec 10, 2012 2:56 PM   in reply to Forest3000@yahoo.com

    Thank you for the update Forest3000@yahoo.com.  It sounds like you are facing a permission issue on your computer when trying to activate and license your software.  The procedures to interpret your log file are included in the document I referenced in message #1.

     

    If you would like myself or another Adobe employee to review your log file then please download and run the Adobe Support Advisor from http://www.adobe.com/support/loganalyzer/.  Once you run the Support Advisor it will give you an option to package for support.  If you can please then respond to this thread with the token number.

     
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  • Currently Being Moderated
    Dec 12, 2012 9:18 AM   in reply to Forest3000@yahoo.com

    We may need to move this topic over to the Premiere forum but reviewing your install logs I did find several references to error 1601.  Please try the procedures listed in Installer freezes | Checking system profile | CS4, Photoshop Elements 8 - http://helpx.adobe.com/creative-suite/kb/installer-freezes-checking-sy stem-profile.html.

     
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  • Currently Being Moderated
    Dec 13, 2012 12:18 PM   in reply to Forest3000@yahoo.com

    Moving this discussion to the Premiere Pro CS4 & Earlier forum.  It doesn't appear that Forest is facing an installation issue.

     
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