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notterfamily
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Startup icon

Dec 9, 2012 11:21 AM

I've installed photoshop and elements 10 but there is no startup icon and I can't find an executable.

 
Replies
  • Currently Being Moderated
    Dec 10, 2012 1:04 AM   in reply to notterfamily

    What is your operating system?

     
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  • Currently Being Moderated
    Dec 10, 2012 4:11 PM   in reply to notterfamily

    Have you checked to see if it is visible in Start>All Programs?

     
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  • Currently Being Moderated
    Dec 11, 2012 11:31 AM   in reply to notterfamily

    What happens when you try installing again?  Does it ask to remove the software?

     
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  • Currently Being Moderated
    Dec 11, 2012 9:01 PM   in reply to notterfamily

    If you have tried checking both the Program Files and Program Files (x86) folder and you can't find any indications of the Photoshop Elements installation then please contact our support team.

     
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  • Currently Being Moderated
    Dec 12, 2012 12:48 PM   in reply to notterfamily

    Notterfamily do you have a case number from your interactions with our support team which I can reference?

     
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  • Currently Being Moderated
    Dec 12, 2012 5:29 PM   in reply to notterfamily

    Notterfamily can you please private message me with your Adobe ID.  I will see if I can track down your interaction through that route.

     
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  • Currently Being Moderated
    Dec 13, 2012 12:34 PM   in reply to notterfamily

    I am sorry Notterfamily I tried looking up your account but it does not appear your serial number is registerd.  I have since removed your serial number as this is a public forum.

     

    I will send you a private message if you can please reply to that with your contact details I will attempt to review your interaction with our support team.

     
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