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Photoshop Elements 9 has ceased working

Dec 9, 2012 11:21 AM

When I launch the program, either from the desktop icon or directly from the executable file, the welcome screen launches.  But when I choose either Organize or Edit, the progress bar starts, stops, then nothing at all happens.  No error message, the welcome screen stays there indefinitely.  The program functioned perfectly fine a few days ago.  I am using Windows 8.

 

By the way, I have had a hellacious time with your "help" website and software that is supposed to launch an app to your support services.  It keeps trying to update, then crashes.

 
Replies
  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Dec 9, 2012 11:29 AM   in reply to tjbrandeis

     

    Try making a direct shortcut for the Organizer and Editor. Make sure you have the correct file path as there is more than one exe file. You can then launch the programs directly from the desktop bypassing the welcome screen. This is generally better as the welcome screen leaves background processes running.

    On Windows, Right click anywhere on the desktop and select New >> Shortcut

    Then click the browse button and navigate to:

    "C:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsOrganizer.exe"

    Then click Next; then click Finish

       

    Then make a direct shortcut for the Editor in a similar manner.

    On Windows, Right click anywhere on the desktop and select New >> Shortcut

    Then click the browse button and navigate to:

     

     

    "C:\Program Files\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe"

    Then click Next; then click Finish

     

    N.B. on 64 bit systems navigate to Program Files (x86)

     

     

     

     

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Dec 9, 2012 11:55 AM   in reply to tjbrandeis

    If you installed Windows 8 on top of pre-existing Elements you may need to reinstsall the software.

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Dec 9, 2012 1:44 PM   in reply to tjbrandeis

    Pleased to hear you got things working. Let us know if you ned any more help.

     
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