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Downloading, Installing, Setting Up

Oliver023543543

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SOMEONE PLEASE HELP!

Dec 9, 2012 9:05 PM

Whenever I try and download the trial of after affects CS6, this comes up:

INSTALLATION FAILED

Your installation encountered errors.

Inconsistency in the installer database. Please restart your computer and try again. The error summary file may help you identify the issue. If the problem persist, please contact customer support for further assistance.

PLEASE HELP!!! I HAVE TRIED EVERYTHING!!!

300 Views 3 Replies Latest reply: Mylenium, Dec 10, 2012 12:57 AM

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1. Andrew Yoole,

Dec 9, 2012 1:32 PM in reply to Oliver023543543

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Please provide a detailed list of your hardware specifications.

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2. John Waller,

Dec 9, 2012 9:16 PM in reply to Oliver023543543

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You need a 64 bit operating system to install and run After Effects CS6.

http://www.adobe.com/products/aftereffects/faq.html#64bit-support

http://www.adobe.com/products/aftereffects/tech-specs.html

Windows XP 32 bit or Windows 7 32 bit will not run After Effects CS6. If you're running either of those, you'll have to upgrade to a 64 bit computer and operating system.

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3. Mylenium,

Dec 10, 2012 12:57 AM in reply to Oliver023543543

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Don't get hung up on the details as the otehrs suggested. Simply provide the install logs and proper system information. Also tell us, what otehr Adobe software is on the system. You may also simply run the Creative Suite Cleaner Tool and try again.

Mylenium

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Downloading, Installing, Setting Up

SOMEONE PLEASE HELP!

Dec 9, 2012 9:05 PM

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