I am currently working on a mac mini with OS X 10.8.2 and version CS6 of Illustrator.
My problem is that everytime I try to preview or apply a drop shadow effect (Effects > Stylize > Drop Shadow...) it freezes.
I have done a lot of things to try and resolve this issue including quiting and restarting Illustrator. Restarting the computer. Reinstalling illustrator, which ended up being a temporary fix. I have a screen shot of the program of when I clicked on the Preview box (just insert the colorful spining wheel of death).
I also can post the Apple report if anyone whould like to see it.
Please help! Any advise would be greatly appreciated.
Do you have an older mac mini without a multicore intel processor?
If you have a newer mac mini try:
Applications >> Utilities >> Disk Utility >> Fix Permissions
That it worked for awhile after reinstalling is informational. How about after a reboot with no oather apps running does this work for awhile? You could then aftere each app is booted run a test, until you find the offending process.
You can also try recreating the .AI prefs, and creating a new user, then switching to that user.
Actually I did get it to work by deleting the .AI prefs. I will post again if it isn't a long term fix but I'm just glad that I can get back to work! Thanks Mike!
For those who might be having the same problem here's the steps I took to deleting the AI prefs:
WARNING: For those that don't know this will delete your custom unit preferences/ui settings/workspaces, etc.
1) I got the file path for my operating system: http://helpx.adobe.com/illustrator/kb/preference-file-location-illustr ator.html
For OS X Lion users, you'll need to unhide the users' library: http://reviews.cnet.com/8301-13727_7-20082044-263/os-x-lion-where-did- my-library-go/
2) I just renamed and compressed the Adobe Illustrator CS6 Settings Folder. I then launched Illustrator (which created a new settings folder). Everything now works for me! Hopefully, it'll work for you too.
Deleting the .AI preferences was only a temporary fix. I didn't and haven't changed any settings or preferences in Illustrator. All I did was work with Illustrator's shape and pathfinder tools. I did however leave Illustrator open while working in other Adobe programs.
I regularly use Photoshop, Illustrator, Dreamweaver and at times InDesign. I only have about three of them open at one time and I'm not sure if any of their processing could be interfering with Illustrator's effects.
Could it be because these applications are actived through an Adobe Cloud account?
I'm not sure what is causing this problem but it's making things more complicated... especially since the immediate fix is only temporary and it has me deleting my .AI preferences (which renders the program kind of useless in the productivity area).
Anybody have any ideas or fixes please post!
I found out that there was an update for both Illustrator and Photoshop (as of Dec 10) and so far illustrator has been working for me just fine. Again, I'll update if this hasn't resolved my issue.
For others who have been having trouble and want to try this:
Just open Illustrator, click on Help > Updates... Follow the steps to see if you need to update.
Hopefully, it works for you too!