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Illustrator CS6 - Crashes when applying drop shadow

Dec 10, 2012 7:08 AM

Tags: #illustrator #problem #error #effect #osx_lion #cs6 #force_quit #freezing #drop_shadow #mac_mini #dropshadow

I am currently working on a mac mini with OS X 10.8.2 and version CS6 of Illustrator.

 

My problem is that everytime I try to preview or apply a drop shadow effect (Effects > Stylize > Drop Shadow...) it freezes.

 

I have done a lot of things to try and resolve this issue including quiting and restarting Illustrator. Restarting the computer. Reinstalling illustrator, which ended up being a temporary fix. I have a screen shot of the program of when I clicked on the Preview box (just insert the colorful spining wheel of death).

 

Screen Shot 2012-12-10 at 9.42.00 AM.png

I also can post the Apple report if anyone whould like to see it.

 

Please help! Any advise would be greatly appreciated.

 
Replies
  • Currently Being Moderated
    Dec 10, 2012 7:37 AM   in reply to limitlessdesign

    Do you have an older mac mini without a multicore intel processor?

    http://www.adobe.com/products/illustrator/tech-specs.html

     

     

    If you have a newer mac mini try:

    Applications >> Utilities >> Disk Utility >> Fix Permissions

     
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  • Currently Being Moderated
    Dec 10, 2012 11:26 AM   in reply to limitlessdesign

    That it worked for awhile after reinstalling is informational. How about after a reboot with no oather apps running does this work for awhile? You could then aftere each app is booted run a test, until you find the offending process.

     

    You can also try recreating the .AI prefs, and creating a new user, then switching to that user.

     
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