Can I upgrade from my Premiere Pro CS5.5 on my PC Laptop to CS6 on my new MAC machine? If so, will I still be able to use my CS5.5 on my PC at the same time as using CS6 on my MAC?
I'd be grateful for your advice and, if this is possible, how to proceed.
yes on question #1 - you can upgrade from 5.5 and do it cross-platform from Win to Mac.
no on question #2 - unfortuantely Adobe requires a separate 2 separate licenses if you want to run on both platforms even if you are one user and running one license at a time. I collaborate with folks who are on both platforms and just had to buy a whole second license to be able to work on either platform. Adobe is the only software I have that forces you to buy 2 separate licenses.
And when you upgrade from 5.5 to 6 your 5.5 license is surrendered. The only legal way you can do what you want to do is to buy a completely new license - not an upgrade.
But CS6 is a very, very good upgrade in my opinion.
Be advised that there are some serious differences between CS6 on the PC vs Mac. One major one is that the powerful Speedgrade program cannot be used for serious grading on the Mac because there has been no ability to output to a calibrated monitor - but on the Windows side there is support for output to a calibrated monitor for proper grading.
There is no official enquiry email, just the phone nymber. However, I can tell you that upgrading does not invalidate your license, you can use both CS5.5 and CS6 can be installed at the same time, and the Creative Cloud membership is cross-platform.
The surrender of CS5.5 license comes up when the original poster wants to 'crossgrade" from Windows to Mac CS6.
We went from CS2 Windows to CS5.5 Mac and could not keep the Windows CS2 license.
The "Cloud" type subscriptions I know nothing about.
I double checked with some Customer Service gurus - you are fine. Currently, having any of the versions that qualify, on any platform, will qualify you for the upgrade. In other words, when you upgrade, buy the upgrade for Mac, and when it asks to check if you have the previous qualifying version, use the serial from the PC Version of CS5.5 and it will accept it.
The previous version is still perfectly valid for the PC.
This is a change from previous versions to make it easier to upgrade.
Please let us know if Baber's method works when you order.
Paying only an upgrade price of a single platform license never allowed you to obtain both a Windows and Mac usable license in the past. In the past, when you had only a single license, you could change Windows < > Mac, but you could not keep the platform you changed from. A single license was good only for either Windows or Mac. (not talking a Cloud subscription here.)
Just 2 weeks ago I called Adobe myself and told them the need to work with clients on both Windows in addition to our existing Mac CS6. I was told I would have to buy a second CS6 license to gain Windows and keep Mac, even if I only used one at a time.
But a simple attempt to enter an order as the original poster will tell us what happens. Hope Baber is right, that Adobe has changed it's policy. Too late for me, but great for others.
It's specifically an upgrade situation. CS6 in point product form is available for Mac or Windows, and you can't install a copy of both on a single license. In this situation, they have a license for CS5.5 and are getting another license for CS6 - that can be cross-platform.
If you need to use both Mac and Windows then your best option is the Creative Cloud - that allows for cross platform use on one license.
The original poster was not on the Creative Cloud subscription.
What a mess.
I think what Baber is saying is Adobe considers an "Upgrade" purchase from a prior license as an entirely new separate license. That allows you to run the old version license on a different platform from the new "Upgrade" license.
So if you need to run both platforms (Windows and Mac) your options are:
Seems pretty convoluted and obtuse. But ..."It is what it is."