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"No Disk" Error (premiere elements 11)

Dec 10, 2012 8:34 AM

Tags: #no_disk

I have successfully installed Adobe Premiere Elements 11 on my PC:

Dell XPS 8300

Intel Core i7-2600 Quad Core (3.4 GHz, 8MB Cache)

• 1GB Radeon HD 6450 Graphics

• 16GB DDR3 1333 RAM

• 1TB 7,200RPM Hard Drive (2 x 500GB RAID 0)

• Windows 7 Home Premium 64-Bit

When I open the application and click "New Project" I get the following error message:

AdobePremiereElements.exe - No Disk

There is no disk in the drive. Please insert a disk into drive

\Devices\harddisk2\DR3

I can "cancel", "try again", or "continue". The only thing that works is to hit "cancel" (several times). Premiere Elements will then open, but the error message will keep recurring. Adobe Support (Chat) has not been much help.

Anyone else come across this? This seems to be a common error in earlier versions (version 9), but I can't seem to find any good solution to it. HELP!!!!

UPDATE: Just as an FYI..while it's possible (but doubtful) there is preloaded software interfering, there is no other software (or viruses) installed on this computer.

Message was edited by: agilbert66@hotmail.com

1786 Views 20 Replies Latest reply: Bill Hunt, Jan 9, 2013 7:17 AM

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1. Steve Grisetti,

Dec 10, 2012 10:00 AM in reply to agilbert66@hotmail.com

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Did you install from a disk or download?

Are you sure you installed the Windows 7 64 bit version of the program?

Also, is your hard drive partitioned or is it all C drive?

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2. agilbert66@hotmail.com,

Dec 10, 2012 10:28 AM in reply to Steve Grisetti

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Install was from a disk, and no, my drive is not partitioned.

Regarding your question about 32- vs. 64-bit, I was never prompted or asked to install one or the other.... but for the record, the default installation path was "C:\Program Files\" (not "C:\Program Files (x86)\")

UPDATE: Adobe support (via chat) told me it was because SmartSound needs to be installed (or reinstalled). I'm a bit skeptical of this explanation/solution since SmartSound is included on the installation disk, so there's no reason to think it wouldn't have been installed with the rest of Premiere Elements. In fact, I was skeptical enough to log back into chat to 'speak' with another service rep. True to form, this person had no idea how to solve the issue and her only solution was to get them on chat when I'm in front of the computer and boot it up in safe mode. I will certainly try to reinstall SmartSound when i get home, but again, I don't think this is the issue and so my original issue still exists and I'm still looking for answers/solutions.

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3. Bill Hunt,

Dec 10, 2012 11:26 AM in reply to agilbert66@hotmail.com

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As a test, I would insert the PrE installation disc into the multi-drive, when prompted, to see if there is some element, that the installer is signaling that it needs.

Please let us know if that does anything, and if it then clears that message.

Having the program installed in the x86 folder is a bit of a puzzle though.

Good luck, and others might have more ideas on this.

Hunt

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4. agilbert66@hotmail.com,

Dec 10, 2012 11:34 AM in reply to Bill Hunt

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I'm pretty sure I tried this. I can tell you it didn't fix the issue, but the details are escaping me right now. I don't remember if the error message when away, or if it did go away, when it came back, etc.

I had found a user on an old internet message board with a similar error message in a previous version of PrE. They did as you suggested just once and the message went away forever. Very strange, but it worked for them. It just didn't work for me.

I will do this as a test tonight and report the details of what happened

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5. agilbert66@hotmail.com,

Dec 10, 2012 11:36 AM in reply to Bill Hunt

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Also, just to clarify, the program is NOT installed in the x86 folder. You may have misunderstood/misread my previous post.

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6. Bill Hunt,

Dec 10, 2012 12:34 PM in reply to agilbert66@hotmail.com

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Thank you for that clarification. I did mis-read the info.

If placing the disc into the multi-drive, when prompted, did not help clear that error, I am at a loss to explain what the program is asking for.

Good luck, and maybe others will have experience with this message, and the solution.

Hunt

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7. agilbert66@hotmail.com,

Dec 10, 2012 8:53 PM in reply to Bill Hunt

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Well wouldn't you know....the problem was SmartSound. Bill/Steve, I didn't try your suggestions, but tried installing SmartSound first...fixed everything! Thanks!

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8. Steve Grisetti,

Dec 11, 2012 5:37 AM in reply to agilbert66@hotmail.com

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And a tip of the hat to Adobe tech support -- who really don't get enough credit sometimes.

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9. agilbert66@hotmail.com,

Dec 11, 2012 6:54 AM in reply to Steve Grisetti

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You're right...I should give thanks to Adobe tech support. I doubted them (for various reasons) but they were spot-on with this one.

Thanks, Adobe!

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10. Bill Hunt,

Dec 11, 2012 8:16 AM in reply to agilbert66@hotmail.com

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Great news!

It seemed natural that PrE was looking for something, some element in the program, and that turned out to be SmartSound's Sonicfire Pro and the included music.

If you have never used SmartSound, you are in for a treat. I use it almost exclusively, but over the years have bought about 80% of their library, usually when they have a "sale," like they have going on now. Unfortunately, for me, the sales are not that useful anymore, 'cause I already own most of the discs. OTOH, I have access to some great, and highly useful music, that I can tailor to my Videos. If you get into using SmartSound, and do many Videos needing a soundtrack, you might want to look into their Sonicfire Pro Scoring Edition, and their Multi-track music discs - it's like having a million songs in one, and one is only limited by their imagination.

Good luck, and thank you for reporting the cause.

Hunt

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11. agilbert66@hotmail.com,

Dec 11, 2012 8:32 AM in reply to Bill Hunt

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This is my first upgrade since PrE 8, so I am not familiar with Smart Sound, but I'm excited to find the time to mess with it (while trying to chase two toddlers away from my keyboard). I usually only make a couple long (~45min) videos per year which are usually set to music/sountrack, so I'm hoping this will come in handy.

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12. Bill Hunt,

Dec 11, 2012 8:37 AM in reply to agilbert66@hotmail.com

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If you are not yet familiar with SmartSound, then this article might be useful: http://forums.adobe.com/message/3744473#3744473

As PrE now includes the Sonicfire Pro SmartSound module (not the older QuickTracks module), that article needs an update. Still, until one gets to the Sonicfire Pro Scoring Edition (separate program, with much more power when using the Multi-Track discs), the operation is still the same.

Good luck,

Hunt

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13. Petaman2,

Dec 30, 2012 8:57 PM in reply to agilbert66@hotmail.com

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I have having the same "No Disk" problem on my Dell running W7, but am unsure how to install Smart Sound on its own prior to installing PrE. Is someone able to provide steps, or at least help me find the Adobe Tech support response referenced below? Thanks in advance...

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14. agilbert66@hotmail.com,

Dec 31, 2012 3:40 AM in reply to Petaman2

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No need to install smart sound prior to Premiere Elements. You should be able to install it after you perform the installation of premiere elements.

Sent from my iPhone

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15. Petaman2,

Jan 3, 2013 12:22 PM in reply to agilbert66@hotmail.com

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Really appreciate your help - thank you, but this has not solved my problem. I will take up directly with Adobe.

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16. BoompsXXX,

Jan 7, 2013 3:46 AM in reply to agilbert66@hotmail.com

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Not an answer!! I am new to this. I get the same error message and from what I can gather reading the traffic, I have to reinstall Smart sound. Can anyone help a simpleton. I searched the DVD for all files referencing Smart sount, there is plenty. I don't really understand how I reinstall and what??
Any help would be great!!
Thanks
Tara

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17. Steve Grisetti,

Jan 7, 2013 4:53 AM in reply to BoompsXXX

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What have you tried, Boomps?

The installation file for SmartSound in version 11 is on the same disc as Premiere Elements 11 installation files.

Simply saying "Not an answer!!" is of no help.

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18. agilbert66@hotmail.com,

Jan 7, 2013 6:02 AM in reply to BoompsXXX

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Boomps, I installed from here and it worked fine:     http://helpx.adobe.com/premiere-elements/kb/installing-smartsound.html There are even step-by-step instructions. Good luck.

Date: Mon, 7 Jan 2013 04:46:21 -0700
From: forums_noreply@adobe.com
To: agilbert66@hotmail.com
Subject: Re: "No Disk" Error (premiere elements 11) "No Disk" Error (premiere elements 11)





    Re: "No Disk" Error (premiere elements 11)

    created by BoompsXXX in Premiere Elements - View the full discussion

Not an answer!! I am new to this. I get the same error message and from what I can gather reading the traffic, I have to reinstall Smart sound. Can anyone help a simpleton. I searched the DVD for all files referencing Smart sount, there is plenty. I don't really understand how I reinstall and what??Any help would be great!!ThanksTara

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19. Petaman2,

Jan 8, 2013 8:37 PM in reply to agilbert66@hotmail.com

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Success!! Followed instructions and my Premier Elements is now error free. Thanks very much. Previously downloaded from SmartSound website, and I guess I did not install the correct software. Really appreciate the help.

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20. Bill Hunt,

Jan 9, 2013 7:17 AM in reply to Petaman2

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Great news, and thank you for reporting your success!

Good luck,

Hunt

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