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blueheron11
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Photoshop Elements 10 organizer inoperable see Apple beach ball

Dec 10, 2012 5:46 PM

Hello people,

 

Problem with PS10 organizer, it doesn't work. I see the Apple beachball rolling. I'm running 10.8.2 (Mountain Lion) on my iMac, current on updates. Using iPhoto 11, current on updates. I've been using my PS8 to do my work, and saving it to another file, then dragging it to iPhoto to share it.  I was dragging my editing photowork to PS10, but it won't allow it any longer. PS10 and PS8 crash every time I close them.  Tried uninstalling and reinstalling and didn't help.

596 Views   15 Replies   Latest reply: blueheron11, Dec 17, 2012 11:32 PM
 
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  • Barbara B.
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    1. Barbara B.,
    Dec 10, 2012 5:53 PM   in reply to blueheron11
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    Did you update to 10.8 over an installed copy of PSE?

     
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  • blueheron11
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    2. blueheron11,
    Dec 10, 2012 5:55 PM   in reply to Barbara B.
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    Yes,

     
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  • Brett N
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    3. Brett N,
    Dec 10, 2012 6:06 PM   in reply to blueheron11
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    Recreate the PSE preferences then.

     

    1. Go to //Users/[User Name]/Library/Preferences/

    2. Find the Adobe Photoshop Elements folders for each version

    3. Delete the Adove Photoshop Elements [version] Prefs.psp

     
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  • Barbara B.
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    4. Barbara B.,
    Dec 10, 2012 6:50 PM   in reply to blueheron11
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    Also go to the Saved Application States folder in that library and delete any for PSE.

     
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  • blueheron11
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    5. blueheron11,
    Dec 10, 2012 7:15 PM   in reply to Brett N
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    Sorry I don't know how to find those files. Could you walk me through it?\\Annie

     
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  • andaleebfatima1
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    6. andaleebfatima1,
    Dec 11, 2012 5:01 AM   in reply to blueheron11
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    Please check..

     

    http://forums.adobe.com/message/4679169

     

    Thanks

    Andaleeb

     
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  • blueheron11
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    7. blueheron11,
    Dec 17, 2012 5:47 PM   in reply to andaleebfatima1
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    I went to sytem preferences and created another user account, it's still crashing and the organizer is freezing. Got anymore ideas anybody?

     

    Annie

     
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  • Barbara B.
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    8. Barbara B.,
    Dec 17, 2012 8:30 PM   in reply to blueheron11
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    Go to your username>library>preferences and delete:

     

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 10 paths

    Adobe Photoshop Elements 10 settings

    and any lockfiles with the same names.

     

    That library is hidden in 10.8. To see it, in the finder click the Go menu and hold down the option key. It will appear below the little house for your user account. While you're in there go to the Saved Application States folder and delete everything for PSE.

     

    It wouldn't hurt to repair permissions, either.

     
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  • blueheron11
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    9. blueheron11,
    Dec 17, 2012 9:45 PM   in reply to Barbara B.
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    Can't find the folders. I can't find username>library>preferences. I get no matches found. I repaired permissions.

     

    Annie

     
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  • andaleebfatima1
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    10. andaleebfatima1,
    Dec 17, 2012 9:50 PM   in reply to blueheron11
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    You need to type -

     

    ~/library in to Goto Folder textbox. This will open Library for the current user and there you can see the corresponding folder i.e. Preferences.

     

    Thanks

    Andaleeb

     
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  • blueheron11
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    11. blueheron11,
    Dec 17, 2012 10:18 PM   in reply to andaleebfatima1
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    Should I delete the Adobe Elements Organizer 10 plist?

     

    Annie

     
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  • andaleebfatima1
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    12. andaleebfatima1,
    Dec 17, 2012 10:22 PM   in reply to blueheron11
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    Yes. com.adobe.elements organizer.10.0.plist and corresponding lockfile if any.

     

    Thanks

    Andaleeb

     
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  • blueheron11
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    13. blueheron11,
    Dec 17, 2012 10:47 PM   in reply to blueheron11
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    I deleted that too. What should I do now?

     

    Annie

     
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  • andaleebfatima1
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    14. andaleebfatima1,
    Dec 17, 2012 10:58 PM   in reply to blueheron11
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    "While you're in there go to the Saved Application States folder and delete everything for PSE."

     

    Please check if doing so has resolved the issue or  not/.

     

     

    Thanks

    Andaleeb

     
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  • blueheron11
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    15. blueheron11,
    Dec 17, 2012 11:32 PM   in reply to blueheron11
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    Have to continue tomorrow, thanks so much for the help. I was lost until you stepped in.

     

    Annie

     
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