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el Fakir
Currently Being Moderated

13.0.2 update / .psd file opening error

Dec 11, 2012 4:05 AM

Tags: #file #photoshop #error #mac #update #cs6

Hi there,

 

I've applied the Mac Photoshop CS6 13.0.2 update this morning, but now, I cannot open one of my working .psd document anymore, Photoshop raises a "could not complete your request because of a program error" message everytime. I've tried to open it on another workstation, a Windows one, running Photoshop CS5 12.0.4, and it's okay, meaning that my .psd file is not corrupted.

 

I've tried to disable Photoshop extensions from the extensions manager, but problem persists. Do you know if rolling back to 13.0.1.1 version is possible?

 

 

Thanks,

 

el'

 
Replies
  • Currently Being Moderated
    Dec 11, 2012 5:47 AM   in reply to el Fakir

    The same happens to me, however the files opens fine photoshop CS5...

     
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  • Currently Being Moderated
    Dec 11, 2012 9:37 AM   in reply to el Fakir

    Same problem here. 13.02 will open some files but not others.

     

    UPDATE: .png/.jpg/.ai work fine. seems to be just certain .psd files.

     

    NOTE: I'm running OSX 10.6.8

     
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  • Currently Being Moderated
    Dec 11, 2012 9:07 AM   in reply to el Fakir

    Can you send the file to byoung@adobe.com? I will have someone look at it. Thanks.

     
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  • Currently Being Moderated
    Dec 11, 2012 9:29 AM   in reply to el Fakir

    Have you tried restoring your prefs? http://bit.ly/Troubleshoot_PS

     
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  • Currently Being Moderated
    Dec 11, 2012 9:35 AM   in reply to Jeffrey Tranberry

    I just tried that. Same problem.

     
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  • Currently Being Moderated
    Dec 11, 2012 9:38 AM   in reply to barry young

    I emailed you a file that won't open.

     
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  • Currently Being Moderated
    Dec 11, 2012 10:07 AM   in reply to C33B33

    Thanks. We are looking at this now.


    Barry

     
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  • Currently Being Moderated
    Dec 11, 2012 11:27 AM   in reply to barry young

    Thank God I did not update to 13.0.2.

     

    Can things get any worse at Adobe?

     

    One continue stumble after another. Way to numerous to even mention them all.

     

    Am I to assume nothing gets tested anymore in the real world, except by us purchasers.

     
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  • Currently Being Moderated
    Dec 11, 2012 1:18 PM   in reply to el Fakir

    Uninstalling Photoshop 13.0.2, reinstalling CS6 and upgrading to 13.0.1 has fixed this. I am now able to open yesterday's critical PSDs. 13.0.2 was fun for 30 seconds. The update should be temporarily pulled, in my opinion, or at least removed from everyone's Application Manager updates until this is resolved.

     
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  • Currently Being Moderated
    Dec 11, 2012 3:54 PM   in reply to el Fakir

    Same here, just updated to 13.0.2 via application manager notification.

    File I have been working on all day for client no longer will open or any of it's iterations that were saved earlier but it will open on CS5 and a CS6 13.0.1 in the office but not 13.0.2

     

    Running  OSX 10.8.2

     

    Please release a patch update immediately to solve this.

     
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  • Currently Being Moderated
    Dec 11, 2012 5:50 PM   in reply to sharob1234

    We're working on this now.

     

    It appears that certain values in Layer Styles cause an error, due to a bug fix where we were trying to avoid a divide by zero crash.  And somehow we didn't come across the bad values when testing the fixes.

     
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  • Currently Being Moderated
    Dec 12, 2012 11:02 AM   in reply to Chris Cox

    Any udpate on this? I have a very important project i'm working on and it won't open since I installed 13.0.2

     
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  • Currently Being Moderated
    Dec 12, 2012 11:09 AM   in reply to djrobmac939

    I can confirm that #9 neuSKOOL's recommendation to reinstall will work. Use the uninstaller in the app folder then download the trial to reinstall and put in your serial. I can now open files again since  it is back to 13.0.1

     
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  • Noel Carboni
    23,482 posts
    Dec 23, 2006
    Currently Being Moderated
    Dec 12, 2012 11:09 AM   in reply to Chris Cox

    Chris, there's an old software development adage:

     

    • To make software work, you test it.
    • To make it fail, you have to sell it (or show it to the boss at a big presentation).

     

    -Noel

     
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  • Currently Being Moderated
    Dec 12, 2012 11:14 AM   in reply to djrobmac939

    We are working on fixing this ASAP, however the only workaround is unfortunately to uninstall and re-install CS6.

     

    We apologize for the inconvenience this has caused.

     

    Barry

     
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  • Noel Carboni
    23,482 posts
    Dec 23, 2006
    Currently Being Moderated
    Dec 12, 2012 11:57 AM   in reply to barry young

    Barry, are you an Adobe employee?  If so, you should strive to get your account set up to show you as "staff".

     

    -Noel

     
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  • Currently Being Moderated
    Dec 12, 2012 12:01 PM   in reply to barry young

    Not the best answer if you have a Retina Macbook Pro like myself. Arghhhhh

     
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  • Currently Being Moderated
    Dec 12, 2012 6:15 PM   in reply to Noel Carboni

    I think that was Barry Young - but yeah, his account needs to be setup correctly.

     

    Anyway, we are aware of the issue, can reproduce it, and are testing fixes now.

     
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  • Currently Being Moderated
    Dec 13, 2012 12:01 PM   in reply to el Fakir

    I've discovered at least why it wasn't working for me, in bevel/emboss you cant have the shading altitude set to 0, 1 works or anything else but 0 causes the whole canvas to stop rendering. changed that it all starts working again.

     
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  • Currently Being Moderated
    Dec 14, 2012 6:41 AM   in reply to el Fakir

    I am having a similar issue when opening older EPS files.  Except, I get no error just a straight crash and shutdown.  Coworkers are reporting the same issue.

     
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  • Currently Being Moderated
    Dec 14, 2012 6:55 AM   in reply to rinslvinly

    We are aware of, and actively working on, the EPS crash.

     

    Barry

     
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  • Currently Being Moderated
    Dec 14, 2012 10:05 AM   in reply to barry young

    I have a similar problem ... some of my "Aktionen" (Action ?) don`t work.

    In the 13.02 my Layer copies are named "Ebene 2 kopieren" instead of "Ebene 2 Kopie".

     

    Will this be fixed or have I to fix all action Sets ?

     
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  • Currently Being Moderated
    Dec 14, 2012 10:21 AM   in reply to Was DYP

    Was DYP wrote:

     

    Thank God I did not update to 13.0.2.

     

    Can things get any worse at Adobe?

     

    One continue stumble after another. Way to numerous to even mention them all.

     

    Am I to assume nothing gets tested anymore in the real world, except by us purchasers.

     

    I don't know about worse for Adobe, but things are certainly getting worse for Photoshop 13.0.2/13.1 guinea pigs users. There are newly introduced bugs being reported by the hour in this forum and the feedback forum.

     
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  • Currently Being Moderated
    Dec 14, 2012 7:51 PM   in reply to el Fakir

    I'm having the same issue, I really wish Adobe would test their updates properly before getting everybody so excited about the new things. Now that I know about and have used the copy css I NEED IT! But alas because some testers didn't do their job I'm the one who gets the punishment. Back to 13.0.1. ...sigh...

     
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  • Currently Being Moderated
    Dec 16, 2012 6:16 PM   in reply to el Fakir

    I am having the same problem. It seems to happen with the majority of my PSD files. When I try to open them, it get beachballed indefinitely.

     

     
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  • Currently Being Moderated
    Dec 16, 2012 6:45 PM   in reply to ffangohr

    There shouldn't be a beach ball. An error should appear if you hit the same issue that is mentioned. Please send the file to byoung@adobe.com and we will investigate.

     

    Barry

     
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  • Currently Being Moderated
    Dec 16, 2012 7:37 PM   in reply to barry young

    It actually happens with every file. Persistent beachball, and I can only force quit, even though I can still create new files.

     

    Weird.

     
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  • Currently Being Moderated
    Dec 16, 2012 11:15 PM   in reply to ffangohr

    Then you have a very different issue, and should create a new topic so we can get details and help you figure out what is wrong on your system.

     
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  • Currently Being Moderated
    Dec 17, 2012 12:26 PM   in reply to el Fakir

    I have this issue too after updating to 13.0.2 on macOS 10.8.2. It seems only some older psd files cannot be opened.

     
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  • Currently Being Moderated
    Dec 19, 2012 2:41 PM   in reply to E. Huijs

    Same prob on Win7 x64, version 13.1 Photoshop Extended.

     

    At least the files don't seem to be corrupted, like the Flash CS5 program was/is still doing.

     

    As our staff are using the Cloud service, I'm assuming we'll need to uninstall, download the trial and enter a serial in the trial install?

     
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  • Currently Being Moderated
    Dec 19, 2012 2:47 PM   in reply to Codefinger

    We're working on fixing this ASAP. You might want to hold off on uninstalling for a little longer, unless you need to resolve this immediately. I cannot give you an ETA but stay tuned.

     

    Barry

     
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  • Currently Being Moderated
    Dec 19, 2012 5:25 PM   in reply to barry young

    Thank you Barry, we've got a machine running CS4 so I've advised that files be amended on that machine - unfortunately we're under critical time pressure (not unusual).

     

    We do appreciate the urgency of both your efforts to resolve the issue, and your responses to this forum.

     
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  • Currently Being Moderated
    Dec 20, 2012 6:09 AM   in reply to kjelljakobsen

    UPDATE: At first it seemed it was only older .psd files that I couldent open, however today I could not open a file I created yesterday. Thank God I never deleted CS 5, file opens without problems in CS 5... Now I am 100% convinced not to buy into the Adobe Cloud Service...

     
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  • Currently Being Moderated
    Dec 20, 2012 7:00 AM   in reply to kjelljakobsen

    An update to correct this issue was released late last night. Details here: http://blogs.adobe.com/photoshopdotcom/2012/12/photoshop-13-0-313-1-1- updates-now-available.html

     
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