Skip navigation
Currently Being Moderated

Error Saving file when working on CS6 Production Premium Classroom in a book - Lesson 6

Dec 11, 2012 6:44 AM

Hi,

 

I have recently bought a copy of CS6 Production Premium classroom in a book. I am going through it, and am currently busy with lesson 6. In this particular lesson, I need to open a PNG file that was supplied. The PNG file is 53kb. There are a few steps after that, including selecting the object, and using "Image Trace", "Make and Expand". After this step, a few layer deletes are called for. Once all this is completed, I am supposed to save the edited file as an "AI" file. when I select the "Save as" function, browse to the location I wish to save it, and then name it and select "OK", the program freezes for a few seconds, and then I get the dreaded "Adobe Illustrator has stopped working" message. The program then closes, and I have to start again.

 

I have tried the following solutions so far:

 

1) Open the file and without any editing at all, try to save - This has the same error

2) Opened the original file in Photoshop and saved it as a PSD file

2.1) Opened the new PSD file in Illustrator and tried to save - This had the same error

3) Created a new Illustrator document. Typed some random text. tried to save as an AI file - This saved with no problems.

 

I am running a Windows 7 PC

here are the PC specs:

OS.JPG

 

and here is the error (pretty standard error message)

 

Capture.JPG

 

Is this a known issue with the training material perhaps? Any solutions or ideas would be appreciated.

 

Thank you

 

Pierre

 
Replies
  • Currently Being Moderated
    Dec 11, 2012 7:08 AM   in reply to Pierre Devereux

    Exactly where are you saving the file?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 11, 2012 7:29 AM   in reply to Pierre Devereux

    Have you tried a different location (e.g. directly on the desktop)?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 11, 2012 8:53 AM   in reply to Pierre Devereux

    20GB out of how much? That's not much no matter how big the HD is.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 11, 2012 9:32 AM   in reply to Pierre Devereux

    What do you have set for your Scratch drive in AI? AI really likes to use the same drive as the app for the scratch space but you can change it to something else.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 11, 2012 10:13 PM   in reply to Pierre Devereux

    Glad to hear it's working now. Come back any time.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points