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zzoldpro
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Why can't I access tutorial video in Photoshop Elements 11?

Dec 11, 2012 9:49 AM

Why can't I access tutorial video in Photoshop Elements 11?  Am using IE 8 or Firefox and XP.  Video on youtube OK.  Elements video come up on Adobe TV but screen remains blank (black).

 
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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    Dec 11, 2012 9:56 AM   in reply to zzoldpro

    Ensure you have the latest version of Flash 11.5 installed.

     

    http://get.adobe.com/flashplayer/

     
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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    Dec 11, 2012 1:21 PM   in reply to zzoldpro

     

    If that doesn’t solve it, this can sometimes be fixed by turning Hardware Acceleration off. The problem is that the Adobe Flash menu is accessed with a right-click, and the menu is often hidden unless you have a working video.

     

    To access the Adobe Flash Player menu successfully, go to YouTube and click on any video. From the small screen, right-click, then choose >> Settings >> Display Menu (or Display Icon)>> UNCHECK HARDWARE ACCELERATION, and then click Close.

     
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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    Dec 12, 2012 4:22 AM   in reply to zzoldpro

    If you right-click whilst playing a YouTube video you should get the properties contextual menu from where you can choose settings.

     

    settings-youtube.png

     

    

    You will the see the Adobe Flash Player Settings. Click on the first tab (display) bottom left and then uncheck acceleration. Let us know if that makes a difference.

     

     

    accelleration.png

     
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  • 99jon
    12,810 posts
    Jan 6, 2010
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    Dec 13, 2012 8:24 AM   in reply to zzoldpro

     

    Try going directly to Adobe TV on the web. Photoshop.com has been dropped in PSE11 and presumably the inspiration browser also.

     
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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    Dec 13, 2012 9:48 AM   in reply to zzoldpro

     

    The only other suggestion is to go on the XP machine to the website of your graphics card manufacturer and search for up to date drivers.

     
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