I just recently got a new computer for work and installed a fresh copy of Windows 7 64 bit along with a newly upgraded CS6 Illustrator. I am now unable to print correctly. I have a Xerox Phaser 8860 printer that is being used over the network. What happens when I print is in the print preview, everything is according to how it should be. However once printed the file gets rotated and it seems to only want to print on one half of the page. I have copied the exact same settings as were on my computer before upgrading to CS6 with no luck.
I have also tried the following:
Re-installing CS 6
Re-installing printer drivers
Reseting printer spool
Deleting printer from registry
Trying every possible correction in printer drivers as well as printer dialog from Illustrator
I have also noticed that it prints the same way in Adobe Acrobat X as well. It was printing this way in Photoshop as well but that seems to have corrected itself through all the other troubleshooting I've done.
I have no orphan paths outside the artboard. This also prints the same way across any and all files. However I can save the file as an image and print that fine, it prints from websites fine, everything works as normal outside of Illustrator.
I haven't been able to come across any fixes here or anywhere else or anyone else with a similiar problem. Any ideas or help would be appreciated.
I wish it were that easy. Unfortunately all the other designers are able to print fine on the same printer. I've tried varying between using the driver defaults and choosing my own paper size as well, no help there.
I would also like to include that when I send a file to print, it seems like it's only printing on the bottom half of the page, it's treating that as if it's an entire page alone...
It also prints a solid white page alongside with it, for no real reason I presume haha.
I would check versions of the driver on the various computers, making sure yours matches the others.
If they are the same, you can try setting the printer, page size, and orientation in the Page Setup dialogue first, before setting anything else. Then set your other options as normal, except set page size to Defined By Driver. If this works, at least you'd be able to print.
Yeah my driver matches up with everyone elses, I'm leaning towards the fact that it has nothing to do with my driver or anything on Xerox's end. As I am able to print anything else without any issues, it only happens in Illustrator.
Here is my summary set up from the print dialog screen, hopefully I'm just missing something simple that could possibly be causing this...
Print Preset: Custom
Printer: Phaser 8860-11 PS
Reverse Order: Off
All Pages: On
Skip Blank Artboards: Off
Paper Size: Defined by Driver
Paper Width: 9 in
Paper Height: 11 in
Print Layers: Visible & Printable Layers
Artwork Fit To Page: On
Ignore Artboards: Off
Position on Media: Center
Marks and Bleed
Trim Marks: Off
Registration Marks: Off
Color Bars: Off
Page Information: Off
Use Document Bleeds: On
Mark Weight: 0.0035 in
Mark Offset: 0.0833 in
Emulsion: Up (Right Reading)
Convert All Spot to Process: Off
Overprint Black: Off
Font Download: Subset
PostScript®: LanguageLevel 3
Data Format: ASCII
Compatible Gradient and Gradient Mesh Printing: Off
Source Space: U.S. Web Coated (SWOP) v2
Color Handling: Let Illustrator determine colors
Profile: U.S. Web Coated (SWOP) v2
Preserve Uncalibrated CMYK Color Numbers: On
Print As Bitmap: Off
Flattener Preset: [Medium Resolution]
Raster/Vector Balance: 75
Line Art and Text Resolution: 300
Gradient and Mesh Resolution: 150
Convert All Text to Outlines: Off
Convert All Strokes to Outlines: On
Clip Complex Regions: On
Anti-alias Rasters: Off
The document contains artwork that requires flattening.
The document contains out-of-gamut image objects.
Here is also what I'm looking at in my print preview:
And here is what it's printing alongside a blank page:
I hope this helps.
I see things, but I don't know that they would affect the output. -- I see you've listed 9 x 11 as the page size, but the screenshot shows 8.5 x 11. Is the paper size 8.5 x 11? What is the Illustrator document size? Do you need Fit To Page on? Is there perhaps something you don't see that might be in your Illustrator document?
I think what I would do is go to one of the computers that's printing properly and watch as someone else prints to the printer (have them print your file). Sorry, that's all I've got.
Everyone else can print my files just fine. I don't have any stray orphans or anything that would cause it to print off like it does. I've tried this with many different files and it does the same thing.
I do notice that in my preview it says 8.5 x 11 but in the summary it says 9x11. I'm not sure if that may be whats causing this, as it's only printing in about a 4x6ish area... That particular file was 12x12 so. What I've been doing to get by right now is I print the files from Photoshop, they come out just fine like that. It's just an annoyance having to go through a different program just to print when a week ago when I was using CS5 I was printing just peachy...
I removed the printer again, uninstalled all the drivers, stopped my printer spooler, removed ALL printers from the registery under:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Print/Providers/La nMan Print Services/
as well as
Then used Xerox's Global Print Driver to redownload and install the drivers.
I think what happened was I installed Illustrator before installing the printer drivers onto this new computer, and maybe, somewhere, somehow, this got jumbled up. Who knows, it's computers... Haha so luckily it's all resolved. And if anyone else comes across this problem, hopefully they find this thread