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cindysilas2
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how to fix: photos are behaving erratic or connected to each other

Dec 11, 2012 7:33 PM

Please help as I'm stymied! My Mac PS CS5.5, vs. 12.1 is behaving strange when more than one photo is open. I don't like tabs, so I've turned that off in preferences. I need to have several photos open at once, and like to spread them over the desktop to see them all at the same time. When I click on one photo, the others are behaving erratically: some are changing to show the same photo I clicked on or part of it. It's as if each window is connected. How do I turn that off or otherwise fix the problem, so that I can view each individual photo and even make changes to it, without it effecting the other open photos?

 

I have already tried rebooting and deleting the settings file by booting PS while holding down the command, option, and shift buttons. And I checked for updates, but looks like I have the latest.

 

Thx, Cindy

319 Views   8 Replies   Latest reply: cindysilas2, Dec 11, 2012 8:33 PM
 
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  • Curt Y
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    1. Curt Y,
    Dec 11, 2012 7:33 PM   in reply to cindysilas2
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    It sounds like not enough resourses, either memory or underpowered video card.  Did it work in the past?

     
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  • cindysilas2
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    2. cindysilas2,
    Dec 11, 2012 7:48 PM   in reply to Curt Y
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    Thanks for your answer. I tried fixing the following, but it didn't fix the problem.

     

    This is a brand new copy of Photoshop. Previous copies have worked fine on this computer. I just went to preferences/performance and changed the memory usage allowance up to 89%--think it was at 70%, and made an external drive with 1000GB extra space another scratch disk. Then re-launched PS. Problem is still there and happens even if I only have two photos open, plus no other software besides internet browser open.

     

    The mac is a fairly new tower with 6gb ram. Not sure how to find out which video card I have, but I did purchase the upgrade.

     

    Thoughts?

     
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  • Curt Y
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    3. Curt Y,
    Dec 11, 2012 7:51 PM   in reply to cindysilas2
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    You may run into problems with starving the computer if you ramp up memory usage too high.  Don't know about a Mac but with a Windows machine it is recommended the computer gets at least 2 gigs.  But 6 gigs of RAM should be OK unless your images are huge.

     

    If you have the latest version of the OS with a Mac that is all you can do for latest drivers.

     
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  • cindysilas2
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    4. cindysilas2,
    Dec 11, 2012 7:53 PM   in reply to cindysilas2
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    So, it doesn't sound like this is memory or video card related. Could it be something to do with how my preferences are set?

     
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  • Curt Y
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    5. Curt Y,
    Dec 11, 2012 7:57 PM   in reply to cindysilas2
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    In preferences/performance uncheck "use graphics processor".  If it works better this way your graphics card or driver is insufficient.

     

    Will work this way, just may loose a few bells and whistles.

     
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  • cindysilas2
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    6. cindysilas2,
    Dec 11, 2012 8:22 PM   in reply to Curt Y
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    That's the answer! Thanks, I sincerely appreciate it. I just played around with the settings in my performance preferences. It looks like the answer is in which GPU setting I check. I can keep the "Enable OpenGL Drawing" checked, if I change the option to basic, instead of normal or advanced. This fixed the specific problem, but still lets me do the birdseye zoom that I love.

     

    So, if I want more, then I need to look into getting a better video card?

     

    Thank you very much. Cindy

     
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  • Curt Y
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    7. Curt Y,
    Dec 11, 2012 8:26 PM   in reply to cindysilas2
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    Great!  Yes, forgot to say you could tweek the settings, but looks like you beat me to it.  Depending on graphics card it may be just an update, but also may just be too old for the new game.

     
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  • cindysilas2
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    8. cindysilas2,
    Dec 11, 2012 8:33 PM   in reply to Curt Y
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    Sure wish I'd found you and this forum before Adobe tech support had me on hold for over 2 hours, then disconnected me. ugh!

     

    well, thank you again for saving the day. I'm seriously behind on a book writing deadline and working with photos is imperative to the process. Cindy

     
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