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CS6 OFFICAL ADOBE COMMENT ON UPDATE 13.0.2

Dec 12, 2012 12:07 AM

Tags: #cs6 #retina #13.0.1_photoshop_update_cs6 #13.0.2

abobe teq support worked on my macbook retina for 3-4 hours and after every attempt to update to this update i was told he contacted the photoshop team and update 13.0.2 is only for photoshop not the extended version. im wondering if this is true or not. and to confirm with people i am apart of the adobe cloud with version 13.0.1 with up to date os X.

 
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    Dec 12, 2012 2:18 PM   in reply to christiano1989

    If you are subscribed to the Adobe Creative Cloud then 13.1 should be available to you.  If you have a perpetual version of Photoshop then 13.0.2 is applicable to both the Extended version and Standard.

     
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    Dec 12, 2012 2:21 PM   in reply to Jeff A Wright

    Christiano1989 as previously requested can you provide a case number from your interaction.  In addition if you can please refrain from posting to multiple discussion threads regarding the same inquiry it would be appreciated.

     
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    Dec 13, 2012 11:43 AM   in reply to christiano1989

    According to my understanding 13.1 does provide support for HiDPI displays such as the Retina screens on MacBook Pros.  If you have more specific inquiries regarding what is contained with the update I would recommend posting to the Photoshop General Discussion forum at http://forums.adobe.com/community/photoshop/general.

     
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    Dec 13, 2012 5:48 PM   in reply to christiano1989

    CS6 seems to have multiple problems...I've been trying to install trial version for two weeks....it works well and then will not come up on my windows 7 os....... help is also intermittent.... not a good recommendation for the highly touted Creative Cloud..... Adobe Management:

     

    Please respond with an update that will solve all Windows coordination problems or no one will buy the application at $30/month.... why should I hassle and pay when my cs3 has worked well for years???? .... I will not sign up to pay unless you can solve the obsequeous crashes.

     

    Thanks, Will, Architect, Flagstaff AZ

     
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    Dec 14, 2012 9:15 AM   in reply to wcarlstrom

    Wcarlstrom do you have any specific error messages which you can provide regarding the behavior you are experiencing?  From the very broad issue statement you have provided I would recommend that you contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issues you have described.

     
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    Dec 15, 2012 2:19 AM   in reply to Jeff A Wright

    Thank you for quick response....I have turned off MS Windows firewall, uninstalled all Adobe apps....

    Now downloaded Photoshop CS6 trial..... painting 250mb drawing

    Working well so far....will contact your chat support if further problems...planning to buy Creative suites in January.

     

    Will, Architect, Flagstaff AZ

     
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