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inquestflash
inquestflash
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Indesign freezes when open

Dec 12, 2012 3:58 AM

Hello indesigners.

 

For some wierd reason today my indesign cs6 freezes,ive deleted recent fonts i installed incase it helps.

I uninstalled indesign then re installed,again nothing its freezes again. This has happened just today. Ive never came across this issue before.

the only way to get out of the program is by TASK MANAGER to end the task.

 

what has gone wrong?!

1003 Views   12 Replies   Latest reply: inquestflash, Dec 13, 2012 12:53 PM
 
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  • Peter Spier
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    1. Peter Spier,
    Dec 12, 2012 4:12 AM   in reply to inquestflash
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    Walk us through step by step what you are doing up to the point where it freezes...

     
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  • inquestflash
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    2. inquestflash,
    Dec 12, 2012 4:46 AM   in reply to Peter Spier
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    Hello Peter.

     

    All i do is launch the program,and then it becomes non responsive.

    ive seen a quick tip to this problem but im afraid to act on it. Ive came across this:

     

    When InDesign crashes each time it is started, this is most likely caused by a recovery file that gets loaded automatically and that causes the application to crash.

    Locate the folder named ‘InDesign Recovery’ where such files are kept and delete all the files in it.

     

    ive located my folder indesign,but i dont have a recovery folder.

     

    ive also seen this tutorial by Anne-Marie Concepcion called

    InDesign: 2. Deleting a crashing recovery file

     


    all i have in my appdata/roaming/adobe/indesign

     

    is the following:

     

    u2a.jpg


     
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  • Peter Spier
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    3. Peter Spier,
    Dec 12, 2012 5:42 AM   in reply to inquestflash
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    OK, first the Recovery folder, by defualt, will be in the AppData\LOCAL\Adobe\InDesign\[Version No]\[Language]\Caches folder, not under Roaming.

     

    Second, a Hand is not a crash, and is not laikely to be casued by bad recovery data. It's more likely a program error or a plugin or a bad font. What's the last message you see in the splash screen?

     
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  • inquestflash
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    4. inquestflash,
    Dec 12, 2012 4:39 PM   in reply to Peter Spier
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    Hello Peter.

     

    Ok so far so good its working again.

     

    Last night i uninstalled indesign cs6,was to tired to do anythnig so i left it for this morning.

    I reinstalled indesign again,and gave it another go with no luck,same non responding again thing.

    then logged into the forum and saw your message where the recovery folder is located,went in it,and deleted everything in it.

    tried to open indesign again,and again it became non responsive,then tried 2nd time,and there we go,its all working like a gun,back to normal.

    i hope i dont come across this problem again,it was so frustrating.

     

    so here is whats been kept in my recovery folder,i also have another 2 versions as you see,version 6.0 and 7.5,should i delete them or they dont affect indesign?

     

    u2apeter.jpg

     
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  • Peter Spier
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    5. Peter Spier,
    Dec 12, 2012 4:45 PM   in reply to inquestflash
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    Each version of ID that's installed will have its own recovery folder that is used only by that version.

     
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  • inquestflash
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    6. inquestflash,
    Dec 12, 2012 4:58 PM   in reply to inquestflash
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    Oh no!it not working again!!!!!!!it worked for a while i opened an closed it,and now again the same problem!non responding!

    whats happening?!Its also causing my pc to freeze up all my windows.indesing has gone crazy suddenly...

     

    this is what i found in my recovery folder now:

    seems like each time i opened/closed indesing its storing files in this recovery folder.

    u2a1.jpg

     
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  • Peter Spier
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    7. Peter Spier,
    Dec 12, 2012 5:04 PM   in reply to inquestflash
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    Clear the folder again. But you still have something on the system that's causing the problem in the first place.

     

    Third-party Plugin? Font manager? Bad font (see Troubleshoot fonts | Mac OS X)?

     

    Did you reinstall the update?

     
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  • Peter Spier
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    8. Peter Spier,
    Dec 12, 2012 5:06 PM   in reply to Peter Spier
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    and Replace Your Preferences for good measure. That doesn't happen automatically when you reinstall. Won't hurt, if you get the file open again, to export to .idml: Remove minor corruption by exporting

     
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  • inquestflash
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    9. inquestflash,
    Dec 12, 2012 7:17 PM   in reply to Peter Spier
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    Hi peter.

     

    I treid this here with no luck:

     

    http://helpx.adobe.com/indesign/kb/troubleshoot-indesign-third-party-p lug.html

     

    I also uninstalled a font viewer which i had,allthough i dont think it was the problem.

     

    Think its time for the format to take place...

     
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  • inquestflash
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    10. inquestflash,
    Dec 12, 2012 10:37 PM   in reply to Peter Spier
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    Also what id like to point out Peter is, when ever i tried to do the: replace your preference by holding down ctrl,alt,shift and launching the program. it would just freeze on start up as well.

     

     

    u2a.jpg

     
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  • Peter Spier
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    11. Peter Spier,
    Dec 13, 2012 3:53 AM   in reply to inquestflash
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    Do you actually have any third party plugins installed? They certainly would be my first candidates for removal, at least temporarily, to diagnose. The most common third party plugin is an auto-activation plugin from your font manager, if you use one.

     

    You can use the manual method of replacing the prefs that I describe in the link. Besides bypassing speed problems with the keyboard it gives you the opportunity to back then up and replace them so you don't lose yor customizations if the replacement doesn't help.

     
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  • inquestflash
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    12. inquestflash,
    Dec 13, 2012 12:53 PM   in reply to Peter Spier
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    Hello Peter

     

    I dont use any plug-ins for Indesign, never have used such software. I tried many things to overcome this issue,3 times uninstall/reinstall, delete all adobe folders, cache,recovery folder versions,etc etc etc. I guess its a rare

    thing for indesign to act not responding. So I just resulted to a disk format to be on the safe side.

     
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