This was an interesting post to come upon. I agree with you, ahreckon, on many points you brought up. I have had several terrible experiences with Adobe Support. I dread any time that I must contact support. More than not I start here, on the Adobe Forum, or other forums before I call them. Out of my past 5 phone calls to Adobe I spent several hours on the phone and was ready to scream after 4 of the 5 phone calls. Adobe needs to definitely work on support and improve. However, I have also had some outstanding support from both people in India and elsewhere. Ken, who offered to help here, has helped me with a few issues I have had and this forum would not be the same without him. Thank you Ken for your help to myself and the others I know you have helped.

A more recent experience, I was having issues with Creative Cloud. I spent a while on the phone with Adobe support to only be passed around and on hold forever. I then posted here with a rant of my own (see post here). I also asked for assistance. I had a person contact me. After trading a few emails we met on a Connect session. This person was able to help me and solve my problem. Also this person was from India.

I always recommend starting here on the forums and then I will try support chat before I have to call. (I have had a couple issues solved through chat before.)

Those are just my two cents and I do hope Adobe hears their customers and will improve support.

I can undrestand the frustration of the other usesr regarding adobe customer support out sourced to India. And with all respect Ken, I am sure you are very aware of this very very bad customer support and the frustration it causes. I had the same problems as the others. It is very disappointing and at the end of the day we purchased an expensive professional software in the US from a US company. So please get us a US and well trained ( technical issues not customer torture ) support team.

Thanks so much

Peter