I have been dealing with this circle jerk of a nightmare that is Adobe's HORRIFFIC JOKE of a support system.
Adobe, if you have the balls to charge what you do for software, PLEASE stop cutting corners and being cheep with your technical support by outsourcing it to indians who barley speek english. Its one thing to speek to somebody who has a slight language barrier and actually knows what they are talking about, its entirely different to speek to somebody who takes 8 tries to get my email address correct, and then procedes to have ZERO idea how to solve my creative cloud issue.
I have NEVER in my life felt so helpless with support. I have tried EVERY avenue that Adobe offers to NO avail! I still can't update my creative cloud software and I've been using it for months. Good thing I had the fortune of having someone in my office help me get passed the activation nightmare which took me COUNTLESS hours on the phone with Adobe's indian support, where I got passed around and around to increasingly less informed people.
I am going to be issuing a chargeback for what I have already spent on this joke of a product. I am also going to get my money back. This has been the WORST experience I have ever dealt with for support.
As a designer with over 15 years of experience, I used to defend you to people who thought it was justified to pirate your expensive software. Yes, you do make the best design software on the planet, but when your long time, loyal users are forced to speek to a third rate oursourced indian support system, we are left angry, frustrated, and utterly shocked!
You, Adobe, should be ashamed of yourselves!
I now see why so many people pirate your software, I'm assuming there is far better support in that relm
This is going on REDDIT, YOU WILL BE EXPOSED for the penny pinching anti-support-thugs that you are!!!
I am sorry that you had a poor experience with customer support.
These are your only two posts to this forum so this is the first I am aware of your problems. If you want to resolve them please contact me at email@example.com.
If you have already decided to quit I respect that decision.
Ken, I will email you today, thank you for reaching out. I think my initial reply to your email offer was a little uncalled for so I apologize about that, I am just beyond frustrated, its as if Creative Cloud was rolled out to the public without any R & D at all.
Thank you for sympathizing with me, I am going to give the email thing a shot. I'm glad I found the forum :-)
I can undrestand the frustration of the other usesr regarding adobe customer support out sourced to India. And with all respect Ken, I am sure you are very aware of this very very bad customer support and the frustration it causes. I had the same problems as the others. It is very disappointing and at the end of the day we purchased an expensive professional software in the US from a US company. So please get us a US and well trained ( technical issues not customer torture ) support team.
Thanks so much
Europe, Middle East and Africa