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WatkinsWebSteve
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Can't Preview On Desktop

Dec 14, 2012 9:03 AM

Tags: #dps #preview #preview_on_desktop

I'm following the tutorial on Adobe's website found here: http://www.adobe.com/devnet/digitalpublishingsuite/articles/digital-pu blishing-suite-hands-on-tutorial.html. Using InDesign CS6 (8.0.1) on a Mac with 10.8.2.

 

I'm trying to preview the document on the desktop. I've opened the "Folio Overlays" panel. I've clicked the small Preview button in the lower left. I've chosen "Preview on Desktop." A small window appears indicating that it is being "processed" and "built" but when it is finished the window goes away and absolute nothing happens.

 

What am I doing wrong? Any help would be greatly appreciated.

1480 Views   16 Replies   Latest reply: amarietafe, Dec 25, 2012 5:56 PM
 
Replies
  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    1. Bob Bringhurst,
    Dec 14, 2012 9:06 AM   in reply to WatkinsWebSteve
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    First, let's check to see if you DPS tools are updated. In InDesign CS6, choose Help > Updates. If you're prompted to update DPS Desktop Tools, that's the most likely cause. If your DPS tools are up to date, we'll go from there.

     
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  • WatkinsWebSteve
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    2. WatkinsWebSteve,
    Dec 14, 2012 9:11 AM   in reply to Bob Bringhurst
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    Thanks for the reply, Bob. The updater says everything is up to date.

     
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  • Bob Bringhurst
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    May 29, 2007
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    3. Bob Bringhurst,
    Dec 14, 2012 9:25 AM   in reply to WatkinsWebSteve
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    Let's try a quick test. Create a new document, and choose Digital Publishing from the Intent pop-up menu to create a 1024x768 document, and add a simple shape or text frame. Then choose File > Folio Preview. Does the desktop viewer open when you do that? If not, the desktop viewer wasn't installed properly. Go to this page and try installing the tools again:

     

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5377

     
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  • WatkinsWebSteve
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    4. WatkinsWebSteve,
    Dec 14, 2012 9:29 AM   in reply to Bob Bringhurst
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    I created a new doc as you suggested, and it wouldn't preview either. So, now I'll download from the link you provided and try reinstalling. Thanks for your help.

     
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  • WatkinsWebSteve
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    5. WatkinsWebSteve,
    Dec 14, 2012 9:32 AM   in reply to WatkinsWebSteve
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    I downloaded the installer, ran it successfully. Still no luck. Neither the simply doc I created nor the doc in the tutorial will preview. The window appears saying it's all being built, etc. but then nothing happens once it closes. Nothing else launches, nothing else appears anywhere.

     
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  • Bob Bringhurst
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    May 29, 2007
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    6. Bob Bringhurst,
    Dec 14, 2012 9:36 AM   in reply to WatkinsWebSteve
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    Open the Applications > Adobe folder. Do you see Adobe Content Viewer? What happens if you double-click it? The desktop viewer should launch.

     
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  • WatkinsWebSteve
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    7. WatkinsWebSteve,
    Dec 14, 2012 9:38 AM   in reply to WatkinsWebSteve
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    I'm an Adobe Cloud subscriber. I have basically the same set up on my MacBook Pro. I just tried it there and everything works as expected. However, it is still not previewing on my iMac. The iMac is relatively new, newer than the MacBook Pro, Intel Core i7, 3.4 GHZ with 16GB of memory. It runs much faster than my MacBook Pro. I guess I can work on this on my MacBook Pro, but I'd much rather do it on my iMac if we can figure out what's wrong. Thanks again for the help.

     
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  • WatkinsWebSteve
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    8. WatkinsWebSteve,
    Dec 14, 2012 9:40 AM   in reply to WatkinsWebSteve
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    No, the program is not in the Adobe folder. It IS in the same folder on my MacBook Pro.

     
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  • Bob Bringhurst
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    May 29, 2007
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    9. Bob Bringhurst,
    Dec 14, 2012 9:47 AM   in reply to WatkinsWebSteve
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    I'm not sure what's causing the installation problem on the new iMac. I'll ask around. Perhaps Himanshu or Lohrii or someone else from tech support can help resolve this issue when they next come online.

     
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  • WatkinsWebSteve
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    10. WatkinsWebSteve,
    Dec 14, 2012 9:52 AM   in reply to Bob Bringhurst
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    Can I simply copy the program from my MacBook Pro to my iMac?

     
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  • WatkinsWebSteve
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    11. WatkinsWebSteve,
    Dec 14, 2012 10:15 AM   in reply to WatkinsWebSteve
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    I just went ahead and copied the program from my MacBook Pro to my iMac and it seems to be working now. Let me know if this is a bad idea. Thanks for your help. I really appreciate it.

     
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  • John J Metzger
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    12. John J Metzger,
    Dec 14, 2012 10:52 AM   in reply to WatkinsWebSteve
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    It's not a problem. It's the same app on both. If you could help tech support debug when they respond I'd appreciate it. It sounds like an installer issue which is never fun to debug.

     
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  • WatkinsWebSteve
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    13. WatkinsWebSteve,
    Dec 14, 2012 3:56 PM   in reply to John J Metzger
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    I'm happy to help tech support with any debugging if they contact me or respond on this thread. Thanks.

     
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  • Giacomo Ardesi
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    14. Giacomo Ardesi,
    Dec 17, 2012 10:35 AM   in reply to John J Metzger
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    Hi, I'm having exact same issue here on my Dell Inspiron 1720 Laptop running Win7. Creative Suite Subscriber, no updates available, already tried installing this http://www.adobe.com/support/downloads/detail.jsp?ftpID=5376 but nothing changes. I can preview on my iPad though. I'd like to have this fixed as soon as possible, please.

     

    thanks

    Giacomo

    Italy

     
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  • Giacomo Ardesi
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    15. Giacomo Ardesi,
    Dec 17, 2012 11:46 AM   in reply to Giacomo Ardesi
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    installing from "C:\Program Files (x86)\Common Files\Adobe\Installers\AdobeDigitalPublishingCS6\ContentViewer\AdobeC ontentViewer.air" fixed the issue!

     
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  • amarietafe
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    16. amarietafe,
    Dec 25, 2012 5:56 PM   in reply to Giacomo Ardesi
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    Hi - My problem is a little different. The viewer opens - from the various locations in Indesign but then is blank. It worked in my first indesign download - but there were other issues and I had to uninstall and reinstall. Since then despite again uninstalling and reinstalling the previewer remains blank. I have checked "help" for unpdates.

    Thanks for your help

     
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