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Files saved from Editor have broken thumbnail in Organizer

Jan 17, 2013 3:53 PM

Tags: #problem #organizer #editor #photoshop_elements_9

I am using PSE 9. I go to organizer, open a photo to edit, go to edit, edit photo, then close photo. Then I go back to organizer and photo. The photo is replaced with what looks like a "cracked" file. Is there a way to finish your edit or finalize it or something? what am I doing wrong? Thank you with your help.

 

Message title was edited by: Brett N

 
Replies
  • Currently Being Moderated
    Dec 14, 2012 11:25 AM   in reply to Savewolves1

    Are you turning on Save in Organizer and Save in Version Set with Original in the Save As window?

     
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  • Currently Being Moderated
    Dec 14, 2012 2:10 PM   in reply to Savewolves1

    How are you sending the photos to the editor? If you click on the broken thumbnail and press F5, does the correct thumbnail appear? Does the organizer thumbnail show the version set icon (the little arrow to the right of the thumbnail)?

     
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  • Currently Being Moderated
    Dec 15, 2012 6:12 AM   in reply to Savewolves1

    Have you done a major OS X update (10.6 to 10.7 or 10.7 to 10.8 for example) since installing PSE 9?

     
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  • Currently Being Moderated
    Dec 16, 2012 5:55 PM   in reply to Savewolves1

    Have a heart, man. It's December and I'm a musician. I'm not an adobe employee who gets paid to be here, you know.

     

    I would try this. Go to your username>library>preferences and delete:

     

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 9 paths

    Adobe Photoshop Elements 9 settings

    com.adobe.Elements Organizer.9.0.plist

    com.adobe.ElementsOrganizer9.plist

     

    Repair permissions and try again.

     
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  • Currently Being Moderated
    Dec 17, 2012 5:11 PM   in reply to Savewolves1

    Hopefully. You've tried repairing and optimizing the catalog and reconnecting all missing files?

     

    harp

     
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  • Currently Being Moderated
    Dec 28, 2012 6:02 PM   in reply to Savewolves1

    Have you used characters like dots, slashes, # in your file names?

     
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  • Currently Being Moderated
    Jan 8, 2013 7:24 PM   in reply to Savewolves1

    If you open one of the jpgs in preview and save it there, does PSE like the resulting file any better?

     
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  • Currently Being Moderated
    Jan 27, 2013 11:37 AM   in reply to Savewolves1

    I had the same problem with Elements 9 and thought it was a software issue and bought Elements 11, and now have the same issue.  I just posted the same exact problem, and then found your post.  Did you find out what the problem was.  I am just so frustrated.

     
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  • Currently Being Moderated
    Jan 30, 2013 11:03 AM   in reply to Savewolves1

    Originally with Elements 11 all was well, just as with Elements 9, then all of a sudden, I had the same broken thumbnail issues in my organizer.  I don’t know why it starts out fine, then the issue develops.  I also don’t know why Adobe hasn’t addressed this bug and developed a way to fix it.  I am going to contact their help line, but everytime I do that, unfortunately I get someone from India who does not work with the program who is not able to help me.  They basically only can help with installing the program.  It would be nice if they would hire people who actually use the program, so they would have a better understanding of what I am talking about. 

    I do have two suggestions to try.  One has not worked.  Before I try the other one, I will try to contact the help line one more time on this issue, and see if I can get it elevated to the next level as this problem is more than just my problem, and it has not been confined to just Elements 9, but it has continued onto Elements 11 as well. Wish me luck!

     
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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    Jan 30, 2013 11:19 AM   in reply to scubagal57

    Close Organizer after noting the catalog path and delete the cache.

     

    Then navigate to:

     

    Help>System Info in the organizer, to find the file path for your catalog e.g.

     

     

    Delete the file:

     

    thumb.5.cache in your named catalog folder.

     

    Re-launch Organizer and wait whilst new thumbnails are generated.

     

     

      #

      

      

      

      

      

      

     

    /Users/99jon/Library/Application Support/Adobe/Elements Organizer/Catalogs/My Catalog/

     
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  • Currently Being Moderated
    Jan 30, 2013 11:30 AM   in reply to 99jon

    Will try that as well.  Thank you.

     
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  • Currently Being Moderated
    Jan 30, 2013 11:33 AM   in reply to Savewolves1

    Have you tried either of the options that were sent to me.  Just curious?

     
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  • Currently Being Moderated
    Jan 31, 2013 3:18 PM   in reply to Savewolves1

    Attached is a transcript from a chat I had with an Adobe  Elements Rep about our “issue.”  It incorporates several things to do, one of them is something that 99jon suggested I do, which I hadn’t done yet, as I was waiting to contact the adobe rep. Hopefully this will clear up the situation the problem.

     
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  • Currently Being Moderated
    Jan 31, 2013 3:23 PM   in reply to 99jon

    Just got off the phone with an Adobe elements rep and he gave me directions for how to tackle my problem.  Half was new, and the other half was your solultion.  Much thanks.  I am sending you the transcript as I thought you might be interest.

    Again, thank you,

    Laurie

     
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  • Currently Being Moderated
    Feb 2, 2013 11:39 AM   in reply to Savewolves1

    Well my chat room discussion did not work.  I was told to delete two folders and then delete two thumbnail cache files, and unfortunately after waiting for 25,000 photos to build new thumbnails, I still had the cracked photos.  I am so disillusioned.  I guess I will need to contact them again on Monday and see if they have another solution.  Anyone out there have another solution/

     
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  • Currently Being Moderated
    Feb 3, 2013 11:04 PM   in reply to scubagal57

    Hi...

     

    Did you try Catalog repair and optimize?

     

    Thanks

    Andaleeb

     
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  • Currently Being Moderated
    Feb 4, 2013 6:29 AM   in reply to andaleebfatima1

    No, I Forgot about that one.  I did try updating thumbnails at the very beginning, and that did not work. Then I (as mentioned in a previous email to the forum-not sure if you saw it) deleted the Photoshop elements and elements organizer folders from the Roaming menu, and then reset the thumbnail cache files. Then I launched elements again.  Unfortunately the cracked thumbnails were still there.  Very disappointing. 

    Any specific instructions about what I need to do.  Just File >> Manage Catalog>>Repair and then Optimize Functions.  I am not a computer wiz so unfortunately I do need specifics.

    Thanks for the help!

     
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  • Currently Being Moderated
    Feb 4, 2013 9:57 PM   in reply to scubagal57

    Yes that's right. For more info, you may check http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-catalog-issu es-organizer-elements.html. It explains exactly what needs to be done.

     

    Thanks

    Andaleeb

     
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  • Currently Being Moderated
    Feb 5, 2013 2:33 PM   in reply to andaleebfatima1

    I definitely needed these directions.  Thank you.  I’ll give it a try and let you know.

    Thanks,

    Laurie

     
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  • Currently Being Moderated
    Feb 10, 2013 8:28 AM   in reply to andaleebfatima1

    Well unfortunately the optimizing and repair solution did not work.  First I optimized the catalog and checked the cracked files, and they were still there, so I went back and repaired the catalog and again, they were still there.  So, unfortunately, I either live with them, or I go back and re-edit them.  A lot of work, so I probably won’t do that. Now that I have reset the Thumbnail cache files, at least I can edit without any more difficulties, and I know what I need to do when the problem arises again. Thanks for the help.  If you have any more ideas, let me know.

     
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  • Currently Being Moderated
    Feb 10, 2013 9:40 AM   in reply to andaleebfatima1

    Well I’ve about had it with Photoshop Elements.  So much for what I said before.  My cracked files are appearing when I edit my photos again.  This is ridiculous.

     
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  • Currently Being Moderated
    Feb 10, 2013 9:51 AM   in reply to scubagal57

    What are the specs of your computer, scubagal?

     
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  • Currently Being Moderated
    Feb 10, 2013 10:12 AM   in reply to Barbara B.

    Dell  XPS Desktop Windows 7  Intel Core i7 processor 8 GTB DDR3 memory AMD Radeon HD 6450 Graphics    My husband has been trying to help me and it seems that every thing keeps going to read only and then the cracked files appear.  No matter what we do, it goes back to the read only setting, so he is going to try to figure out why.  Any ideas?  As soon as we take it off the read only setting, the cracked photo disappears, then they reappear, we check the setting, and the read only is back.  Very frustrating.  Thanks.

     
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