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Savewolves1 Calculating status...

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Files saved from Editor have broken thumbnail in Organizer

Jan 17, 2013 3:53 PM

Tags: #problem #organizer #editor #photoshop_elements_9

I am using PSE 9. I go to organizer, open a photo to edit, go to edit, edit photo, then close photo. Then I go back to organizer and photo. The photo is replaced with what looks like a "cracked" file. Is there a way to finish your edit or finalize it or something? what am I doing wrong? Thank you with your help.

Message title was edited by: Brett N

1416 Views 33 Replies Latest reply: scubagal57, Feb 10, 2013 10:12 AM

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1. Barbara B.,

Dec 14, 2012 11:25 AM in reply to Savewolves1

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Are you turning on Save in Organizer and Save in Version Set with Original in the Save As window?

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2. Savewolves1,

Dec 14, 2012 12:34 PM in reply to Barbara B.

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Hi Barbara, I am usually good with this stuff. Ha!

Yes !

By the way I use a mac.

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3. Barbara B.,

Dec 14, 2012 2:10 PM in reply to Savewolves1

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How are you sending the photos to the editor? If you click on the broken thumbnail and press F5, does the correct thumbnail appear? Does the organizer thumbnail show the version set icon (the little arrow to the right of the thumbnail)?

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4. Savewolves1,

Dec 14, 2012 10:51 PM in reply to Barbara B.

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I get photo to editor by starting in the organizer and then click photo, then go to right and click fix then edit photo's.

When I click on foto and then F5 I do not believe anything is happening.

When I go to organizer then photo, it reads version set in right corner. Yes. It does have an arrow on right side. when I click on it the original photo does appear to the right.

Again, Thank you for helping me with this,
Mark

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5. Barbara B.,

Dec 15, 2012 6:12 AM in reply to Savewolves1

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Have you done a major OS X update (10.6 to 10.7 or 10.7 to 10.8 for example) since installing PSE 9?

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6. Savewolves1,

Dec 15, 2012 9:03 AM in reply to Barbara B.

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No, I am running 10.5.8

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7. Savewolves1,

Dec 16, 2012 4:24 PM in reply to Savewolves1

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Ok, so it seems Barbara has given up on this. Is there any one else who can help me with this problem please????

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8. Barbara B.,

Dec 16, 2012 5:55 PM in reply to Savewolves1

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Have a heart, man. It's December and I'm a musician. I'm not an adobe employee who gets paid to be here, you know.

I would try this. Go to your username>library>preferences and delete:

com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 9 paths
Adobe Photoshop Elements 9 settings
com.adobe.Elements Organizer.9.0.plist
com.adobe.ElementsOrganizer9.plist

Repair permissions and try again.

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9. Savewolves1,

Dec 17, 2012 3:44 PM in reply to Barbara B.

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Barbara, Hahaha, So sorry, Had I known you where a musician I would have givin you more time before I got cranky. What do you play?

No luck.

When we get this figured out the cracked files should go away right?

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10. Barbara B.,

Dec 17, 2012 5:11 PM in reply to Savewolves1

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Hopefully. You've tried repairing and optimizing the catalog and reconnecting all missing files?

harp

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11. Savewolves1,

Dec 17, 2012 10:16 PM in reply to Barbara B.

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Yes I have, multiple times.

Beautiful instrument

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12. Savewolves1,

Dec 28, 2012 4:51 PM in reply to Savewolves1

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If I click on the cracked file from organizer, and try to edit it , a prompt comes up and reads something like: can not edit because an invalid or unknown jpeg marker is found.

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13. Barbara B.,

Dec 28, 2012 6:02 PM in reply to Savewolves1

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Have you used characters like dots, slashes, # in your file names?

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14. Savewolves1,

Jan 8, 2013 7:21 PM in reply to Barbara B.

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nope...most are just the pic # and a varition of it.

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15. Barbara B.,

Jan 8, 2013 7:24 PM in reply to Savewolves1

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If you open one of the jpgs in preview and save it there, does PSE like the resulting file any better?

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16. scubagal57,

Jan 27, 2013 11:37 AM in reply to Savewolves1

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I had the same problem with Elements 9 and thought it was a software issue and bought Elements 11, and now have the same issue. I just posted the same exact problem, and then found your post. Did you find out what the problem was. I am just so frustrated.

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17. Savewolves1,

Jan 30, 2013 8:54 AM in reply to scubagal57

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Hi, Interesting. No, I have not gotten this figured out yet. Someone has been trying to help me but everything she has suggested nothing works. I was thinking to upgrade to 11 as well as a solution, I guess that will not work either.

I will keep this email and let you know if I get it fixed. Maybe you could do the same?

Thanks for the contact,

Mark

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18. scubagal57,

Jan 30, 2013 11:03 AM in reply to Savewolves1

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Originally with Elements 11 all was well, just as with Elements 9, then all of a sudden, I had the same broken thumbnail issues in my organizer. I don’t know why it starts out fine, then the issue develops. I also don’t know why Adobe hasn’t addressed this bug and developed a way to fix it. I am going to contact their help line, but everytime I do that, unfortunately I get someone from India who does not work with the program who is not able to help me. They basically only can help with installing the program. It would be nice if they would hire people who actually use the program, so they would have a better understanding of what I am talking about.
I do have two suggestions to try. One has not worked. Before I try the other one, I will try to contact the help line one more time on this issue, and see if I can get it elevated to the next level as this problem is more than just my problem, and it has not been confined to just Elements 9, but it has continued onto Elements 11 as well. Wish me luck!

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19. 99jon,

Jan 30, 2013 11:19 AM in reply to scubagal57

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Close Organizer after noting the catalog path and delete the cache.

Then navigate to:

Help>System Info in the organizer, to find the file path for your catalog e.g.

Delete the file:

thumb.5.cache in your named catalog folder.

Re-launch Organizer and wait whilst new thumbnails are generated.

#
　
　
　
　
　
　

/Users/99jon/Library/Application Support/Adobe/Elements Organizer/Catalogs/My Catalog/

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20. scubagal57,

Jan 30, 2013 11:30 AM in reply to 99jon

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Will try that as well. Thank you.

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21. scubagal57,

Jan 30, 2013 11:33 AM in reply to Savewolves1

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Have you tried either of the options that were sent to me. Just curious?

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22. scubagal57,

Jan 31, 2013 3:18 PM in reply to Savewolves1

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Attached is a transcript from a chat I had with an Adobe Elements Rep about our “issue.” It incorporates several things to do, one of them is something that 99jon suggested I do, which I hadn’t done yet, as I was waiting to contact the adobe rep. Hopefully this will clear up the situation the problem.

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23. scubagal57,

Jan 31, 2013 3:23 PM in reply to 99jon

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Just got off the phone with an Adobe elements rep and he gave me directions for how to tackle my problem. Half was new, and the other half was your solultion. Much thanks. I am sending you the transcript as I thought you might be interest.
Again, thank you,
Laurie

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24. Savewolves1,

Feb 1, 2013 8:59 AM in reply to scubagal57

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I haven't tried anything lately. just frustrated and busy with other things, sorry. I hope to try again in the coming week.

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25. scubagal57,

Feb 2, 2013 11:39 AM in reply to Savewolves1

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Well my chat room discussion did not work. I was told to delete two folders and then delete two thumbnail cache files, and unfortunately after waiting for 25,000 photos to build new thumbnails, I still had the cracked photos. I am so disillusioned. I guess I will need to contact them again on Monday and see if they have another solution. Anyone out there have another solution/

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26. andaleebfatima1,

Feb 3, 2013 11:04 PM in reply to scubagal57

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Hi...

Did you try Catalog repair and optimize?

Thanks
Andaleeb

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27. scubagal57,

Feb 4, 2013 6:29 AM in reply to andaleebfatima1

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No, I Forgot about that one. I did try updating thumbnails at the very beginning, and that did not work. Then I (as mentioned in a previous email to the forum-not sure if you saw it) deleted the Photoshop elements and elements organizer folders from the Roaming menu, and then reset the thumbnail cache files. Then I launched elements again. Unfortunately the cracked thumbnails were still there. Very disappointing.
Any specific instructions about what I need to do. Just File >> Manage Catalog>>Repair and then Optimize Functions. I am not a computer wiz so unfortunately I do need specifics.
Thanks for the help!

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28. andaleebfatima1,

Feb 4, 2013 9:57 PM in reply to scubagal57

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Yes that's right. For more info, you may check http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-catalog-issu es-organizer-elements.html. It explains exactly what needs to be done.

Thanks
Andaleeb

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29. scubagal57,

Feb 5, 2013 2:33 PM in reply to andaleebfatima1

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I definitely needed these directions. Thank you. I’ll give it a try and let you know.
Thanks,
Laurie

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30. scubagal57,

Feb 10, 2013 8:28 AM in reply to andaleebfatima1

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Well unfortunately the optimizing and repair solution did not work. First I optimized the catalog and checked the cracked files, and they were still there, so I went back and repaired the catalog and again, they were still there. So, unfortunately, I either live with them, or I go back and re-edit them. A lot of work, so I probably won’t do that. Now that I have reset the Thumbnail cache files, at least I can edit without any more difficulties, and I know what I need to do when the problem arises again. Thanks for the help. If you have any more ideas, let me know.

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31. scubagal57,

Feb 10, 2013 9:40 AM in reply to andaleebfatima1

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Well I’ve about had it with Photoshop Elements. So much for what I said before. My cracked files are appearing when I edit my photos again. This is ridiculous.

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32. Barbara B.,

Feb 10, 2013 9:51 AM in reply to scubagal57

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What are the specs of your computer, scubagal?

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33. scubagal57,

Feb 10, 2013 10:12 AM in reply to Barbara B.

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Dell XPS Desktop Windows 7 Intel Core i7 processor 8 GTB DDR3 memory AMD Radeon HD 6450 Graphics My husband has been trying to help me and it seems that every thing keeps going to read only and then the cracked files appear. No matter what we do, it goes back to the read only setting, so he is going to try to figure out why. Any ideas? As soon as we take it off the read only setting, the cracked photo disappears, then they reappear, we check the setting, and the read only is back. Very frustrating. Thanks.

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