Photoshop 13.1 for Creative Cloud Installation failed. Error Code: U44M1P7

[JulesN]

So, Lion won't let me deactivate, so I can't use the updates that I just bought with signing up for the Cloud, so I tried installing on my Mountain Lion Macbook and this is what I get...

Photoshop 13.1 for Creative Cloud

Installation failed. Error Code: U44M1P7

Please Help, somebody!

Spent about an hour with Adobe Tech support just trying to figure out why I couldn't deactivate my product, only to find I had to close the chat room and the advice still didn't work.

Very frustrated, here!  I have no updates on either computer, now!

[David__B]

Hi Jules,

Sorry to hear about your difficulties.

My recommendation would be

- Uninstall PS via Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)

- Create a new user with Admin rights, log out of your current account and into the newly created one

10.7 http://support.apple.com/kb/PH4600

10.8 http://support.apple.com/kb/PH11468

- Reinstall Photoshop CS6 via Adobe Application Manager

- Try to update to 13.1 using Help > Updates in Photoshop CS6

-Dave

[JulesN]

Hi David,

Yeah, none of that worked, but I posted my fix in this forum:  http://forums.adobe.com/message/4935037#4935037

Thank you!

PS... never did figure out how to deactivate the CS6 suite.  Hope I never have to!