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PatrickHavens
PatrickHavens
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Adobe Illustrator CS6 has stopped working on Windows 7

Dec 18, 2012 10:55 AM

I've seen a few posts about this and I stall haven't seen it stop or a fix that works.

 

I use Illustrator any length of time (up and running just a few minutes till up for weeks on end) and as soon as I quit (either by File -> Exit, the X in the corner or Alt -> F4) it closes panels and after a bit pops up that "Adobe Illustrator CS6 has stoppped working.  Microsoft is looking for a solution to this problem."

 

It saves the recently opened files.  All settings seem to save as I don't need to reset them.  But of course its worrisome.

 

Note:

  1. Everything has been unisnstalled and reinstalled 3 times.
  2. All permissions have always looked okay.
  3. I have tried running it as Administrator and still have had it happen
  4. Illustrator has been the only program of all the ones installed to have this issue.

 

Are  there any fixes I've missed?  I'm a cloud client so have expected a patch for a while now to come out fixing this, as I've updated Illustrator a few times since starting using CS6.

 

In looking in logs the constistent error has been:

 

Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3ee0

Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffd8608

Exception code: 0xc0000005

Fault offset: 0x000000005b8bb260

Faulting process id: 0x2300

Faulting application start time: 0x01cddd4fcd1f94e0

Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe

Faulting module path: QtCore4.dll

Report Id: 1dbace71-4943-11e2-ac54-d4bed9d5ae3c

2153 Views   8 Replies   Latest reply: Evil Edison, Apr 9, 2013 9:22 PM
 
Replies
  • Wade_Zimmerman
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    1. Wade_Zimmerman,
    Dec 18, 2012 1:03 PM   in reply to PatrickHavens
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    Don't take offense but it sounds like you are selectivel trying the fixes you like rather than starting at the beginning.

     

    First try this crete a new user account and launch Illustrattor tell us what happens

     
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  • PatrickHavens
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    2. PatrickHavens,
    Dec 18, 2012 1:17 PM   in reply to Wade_Zimmerman
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    Exact same situation. (Attempted with a reboot also).

     

    Event log shows same error (different time and report id of course).

     

     

    Edit: Of note both accounts where set to Administrator.  I have not attempted to confirm the permissions or run as Administrator with new account yet. But did try a reboot in case it was something left in memory.

     
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  • PatrickHavens
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    3. PatrickHavens,
    Dec 19, 2012 12:25 PM   in reply to PatrickHavens
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    In case it matters the system is running:

     

    i5 CPU

    8 GB ram

    Windows 7 Pro 64bit SP1

     

    And I do have a Font Manager, but this was happening before it was installed (yes I was able to survive a week and a half of manually dealing with fonts while determining which one to go with... FontExplorer X Pro from Linotype)

     

    Any other info you'd like to help diagnosis it?

     
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  • PatrickHavens
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    4. PatrickHavens,
    Dec 24, 2012 9:35 AM   in reply to Wade_Zimmerman
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    Do you have any other suggestions of other things to look at/try?

     

    Edit: as a note, both Illustrator CS6 64bit and 32bit do this.

     

    And both have same error:

     

    Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3ee0

    Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffd8608

    Exception code: 0xc0000005

    Fault offset: 0x0000000077e4b260

    Faulting process id: 0xbc0

    Faulting application start time: 0x01cddf99e30b81dd

    Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe

    Faulting module path: QtCore4.dll

    Report Id: a65a3986-4dec-11e2-ac37-d4bed9d5ae3c

     

     

    Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3c14

    Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffa7c8c

    Exception code: 0xc0000005

    Fault offset: 0x77628ab0

    Faulting process id: 0x27fc

    Faulting application start time: 0x01cde1fc710ff859

    Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS6\Support Files\Contents\Windows\Illustrator.exe

    Faulting module path: QtCore4.dll

    Report Id: f127cdfa-4def-11e2-ac37-d4bed9d5ae3c

     
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  • genepooldesign
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    5. genepooldesign,
    Mar 19, 2013 6:59 AM   in reply to PatrickHavens
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    I was having this exact same issue. I uninstalled FontExplorerX Pro and the issue was corrected. I believe the Illustrator plug-in that installs with FontExplorer is buggy.

     
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  • Evil Edison
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    6. Evil Edison,
    Mar 22, 2013 9:41 PM   in reply to genepooldesign
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    genepooldesign, you are awesome!  I was struggling to find the solution to this problem for a while and it never occured to me that Font Explorer was causing the problem.  Incidently, just uninstalling the Illustrator plugin seems to fix the problem.  Didn't need to uninstall the whole app.

     
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  • PatrickHavens
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    7. PatrickHavens,
    Apr 9, 2013 10:59 AM   in reply to genepooldesign
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    I just got a reply to a bug report about this to them.

     

     

    Dear Sir,

     

    we are currently working on new plug-ins - these should be ready with the next update.

     

    Best regards/Mit freundlichen Grüßen

     

     

    Jens Konrad

     

    Customer Support FontExplorerX.com

    Monotype

     
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  • Evil Edison
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    8. Evil Edison,
    Apr 9, 2013 9:22 PM   in reply to PatrickHavens
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    I'm amazed you got a response from them.  I think FontExplorer Pro is a great product but their support leaves much to be desired.

     
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