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apel1
Currently Being Moderated

2 download questions

Dec 19, 2012 5:51 PM

Hi - i have signed up to CCloud, and am downloading the first program, premiere pro cs6

 

I am on windows 7 home

 

Q1 - Can I stop and start the download, or does it all have to happen in one go? ( i have to go out and cant leave the pc on unattended), and I have VERY slow bband in this suburb.

 

Q2 - When downloading the adobe application manager - the windows 7 alert popped up, asking me to confirm I wanted to go ahead and install - I missed this and didnt see it in time, then the download timed out with an error saying it couldn't install because administrator priviledges were needed (i already use an admin account)

 

If Premiere pro takes ages to download (i have slow bband in this suburb 1500kps max), and I'm not here to click the user account confirmation in win 7 - will Prem Pro also time out, and I lose the whole download and have to start again?  I can't possibly wait by the pc all day (and night) to see when it might finally arrive.

 

Is there a way around this, or will prem pro be sensible enough and wait for me to choose to install it when I'm ready.

 

thanks

 
Replies
  • Currently Being Moderated
    Dec 20, 2012 8:33 AM   in reply to apel1

    Apel1 for your first question you can only cancel the download within the Adobe Application Manager.  It is not currently possible to pause the download.

     

    As to what lead to your installation failures I would recommend reviewing your install logs to find the answer.  You can find information on how to locate and interpret the log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html?

     

    Finally what country/region are you in?  There are some open reports that Spanish and Portugese customers may have had difficulty reaching our support team.

     
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