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SurebrecUK
Currently Being Moderated

The Help system cannot be launched....

Dec 21, 2012 6:05 AM

I purchased a copy of DW CS6 a few days ago, and installed it yesterday. It seems to be working ok, but I cannot use the help system. I did a search on google and found this:

 

http://helpx.adobe.com/dreamweaver/kb/error-help-system-cannot-launche d.html

 

I followed the steps as best I could, but it hasn't fixed the problem.

 

am I overlooking something?

 
Replies
  • Currently Being Moderated
    Dec 21, 2012 12:25 PM   in reply to SurebrecUK

    I have DW6 and no problems with Help.

    Did you purchase a licensed edition?

    Did you uninstall & reinstall?

    What error messages do you receive?

     

     

    Nancy O.

     
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  • Currently Being Moderated
    Dec 21, 2012 2:06 PM   in reply to SurebrecUK
     
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  • Currently Being Moderated
    Dec 26, 2012 12:58 PM   in reply to SurebrecUK

    I've received that error before, and although the error message is completely wrong, the cause was that I was not connected to the Internet.

     

    When you press F1 (or go to Help > Dreamweaver Help), Dreamweaver tries to connect to the product documentation online; if it can connect to it, it opens your browser to the main topics page. If it can't connect, then it tries to open the local PDF file of the documentation instead.

    I got this error because I did not yet have the local PDF file, which may be the cause for you as well.

     

    This forum thread, along with its associated KB article, explain how to correct this:

    http://forums.adobe.com/thread/1007704

     

    Essentially, connect to the Internet, use the Help Manager (look for the shortcut in the Start Menu called "Adobe Help") to download the PDF, then you can disconnect from the Internet again.

     
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  • Currently Being Moderated
    Jan 2, 2013 11:44 AM   in reply to SurebrecUK

    I checked with the development team, and they suggested that you do the following:

     

    - Uninstall the "Adobe Help Manager" from Programs And Features in the Control Panel. If you also have a separate entry labeled just "Adobe Help" please also uninstall this.

     

    - After completing the uninstall, access this link to re-install the Adobe Help Manager:

    http://www.adobe.com/support/chc/?helpcfg=http://help.adobe.com/HelpCf g/en_US/Dreamweaver.helpcfg&url=http://helpx.adobe.com/en/dreamweaver/ topics.html&product=dreamweaver

     

    (You should see an "Install now" button/link on the right, under Step 2.)

     
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  • Currently Being Moderated
    Jan 3, 2013 4:00 PM   in reply to SurebrecUK

    Are you able to open the Adobe Help Manager application?

     

    If so, do you have the "Display Local Help content only" setting set to Yes or No?

     

    If set to Yes, change it to No and then click Done. Then see if that helps.

    If it's already on No, then toggle it back and forth. (Change it to Yes, click Done, then open it back up and switch to No again, click Done.) Then test.

     

    Also, on that General Settings tab of Adobe Help Manager, do you have a "Download" button?

    If so, click it and click Done to close it. Check back in a few minutes to make sure it finished downloading (when it's finished, the Download button will no longer appear). After it's completed, restart Dreamweaver and try again.

     

    See this blog post for some info about the above suggestions: http://blogs.adobe.com/mallika/2012/07/five-faqs-about-offline-help-fo r-creative-suite-6.html

     
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  • Currently Being Moderated
    Jan 4, 2013 3:52 PM   in reply to SurebrecUK

    Thanks for your patience on this. It is good to confirm that using offline help (i.e. the PDF) is your preference.

     

     

    I have a few other questions for you to help us sort this out:

     

    - What version (or versions) of Adobe Reader do you have installed on your computer?

     

    - Do you also have Acrobat (Professional or Standard) installed? If so, what version(s)?

     

    - When you double-click on a PDF file from Windows Explorer, what application opens?

    If possible, try this with the PDF file on your computer that contains the Dreamweaver documentation (it should be called "dreamweaver_reference.pdf").

     

     

    - If you open Dreamweaver "as an Administrator" are you able to avoid this error and successfully open the Help?

    To do this, make sure Dreamweaver is closed, then right-click on the shortcut you use to open Dreamweaver, choose Run as Administrator.

     
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  • Currently Being Moderated
    Jan 8, 2013 6:58 AM   in reply to SurebrecUK

    Thanks for answering my questions.

     

    Our engineers wanted to confirm that the "dreamweaver_reference.pdf" PDF file is located inside this folder: C:\Users\Public\Documents\Adobe\PDF\pdf

     

    Can you check that location in Windows Explorer to confirm?

     
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  • Currently Being Moderated
    Jan 8, 2013 7:52 AM   in reply to SurebrecUK

    Hmm. If you move (or copy) it to the location I mentioned, does it remove the error?

     
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  • Currently Being Moderated
    Jan 8, 2013 8:31 AM   in reply to SurebrecUK

    If it's not one thing, it's another.

     

    You can download the same PDF using this link: http://helpx.adobe.com/pdf/dreamweaver_reference.pdf

     
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  • Currently Being Moderated
    Jan 10, 2013 3:05 PM   in reply to SurebrecUK

    Thanks for your patience.

     

    Yes, that is the expected behavior right now.

     

    I know there was some investigation going on to put together the hooks necessary to make contextual help work with the offline PDF, but I do not know the current status of that.

    It's clearly something that you desire, so I would highly recommend you request this functionality directly from the Dreamweaver development team by filling out this form: http://adobe.ly/DWwish

     
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