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larboven
Currently Being Moderated

Business Catalyst will not open in CS6

Dec 25, 2012 1:11 PM

Tags: #not #catalyst #working #dreamweaver #windows #8 #business

I am just about frustrated with trying to get BC opened up in CS6. I have a x64 Windows 8 operating system and have CS6 Dreamweaver installed. When it opens, I click under "Create New" Business Catalyst Site.... Once I do that a dialogue box opens up that says Business Catalyst on the title bar but the box is white and then disappears. This just does that over and over when I click on it. On the right side where it has the Business Catalyst tab it says "Get Started" and that button does absolutely nothing. Everything else works when I click it but anything related to BC will not work at all. Please help!

 
Replies
  • Currently Being Moderated
    Dec 26, 2012 10:22 AM   in reply to larboven

    Hi,

     

    Humm...we'll need to investigate this further however we'll need you to submit a case with the following details so we can attempt to replicate your issue. 

     

    Please provide the following in your case to us.

     

    - login details

    - exact steps

    - screen cast or video

     

    You can log a ticket via your site admin under "help & support". 

     

    Or you can access directly here -> http://helpx.adobe.com/contact.html

     

    Kind regards,

    -Sidney

     
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  • Currently Being Moderated
    Jan 14, 2013 9:28 AM   in reply to Sidney Mitchell

    I am having a similar problem. I started a thread in the bugs forums. Has this been resolved?

     
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  • Currently Being Moderated
    Jan 14, 2013 9:33 AM   in reply to Natenoob

    Hi Nate,

     

    I'm not seeing this listed on our end as a bug. 

     

    As you are still experiencing troubles please lodge a case or reach out to us via chat so we can test/replicate and escalate if needed. 

     

    Please reference your bug post as well and be ready to provide details (steps, site, etc) so we can assist further either through your submitted case or on chat.

     

    Kind regards,

    -Sidney

     
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