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Recovering original serial number for Lightroom 2.4

Dec 24, 2012 6:27 PM

Tags: #3.6 #lightroom_2.4 #serial_number_recovery

I'm am trying to recover from a harddrive failure and am reloading some of my software.  I've been using Lightroom 3.6 which I got as an upgrade and I have the serial number for that upgrade. I saved the installation program on a separate drive.  I've installed 3.6 on my new drive without difficulty; its the activation process that is giving me a problem.  When I enter the serial number for my 3.6 is says that its an upgrade serial number and then asks for the original serial number.  I started with Lightroom 2.4 and purchased upgrades to 3.6.  How can I reacquire the original serial number?  Who do I contact; where do I go?


Thanks in advance for any help.

  • Currently Being Moderated
    Dec 24, 2012 6:33 PM   in reply to isom1920

    If you registered your LR 2.x online at Adobe then you can look up your serial number, there. 


    Go to: then choose Help / My Account and check “My Products”  At some point it’ll make you login with your Adobe ID.

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