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qzpm
Currently Being Moderated

Adobe Presenter 8 crashes right after recording a Powerpoint presentation

Dec 26, 2012 1:42 PM

The program allows me to record the presentation but after stopping the recording, it launches the video recorder and then it crashes. The program allows me to save the project, but it crashes before opening it. This is the error message I receive when it crashes.  I am running Win 7 on a Macbook Pro (64 bit). I downloaded the 32bit Presenter because the 64bit couldn't detect my Powerpoint installation.

 

12-26-2012 4-33-03 PM.gif

 
Replies
  • Currently Being Moderated
    Dec 27, 2012 3:34 PM   in reply to qzpm

    Hello,

     

    Welcome to Adobe Forums.

     

    Did you try recording from a different user account on your computer ?

     

    Are you using a PC or Laptop ?

     

    Make and Model of your computer ?

     

    Check do you have any updates available for your Video Drivers ?

     

    Thanks,

    Vikram

     
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  • Jorma Jennings
    1,850 posts
    Jul 5, 2007
    Currently Being Moderated
    Jan 4, 2013 1:48 PM   in reply to qzpm

    I have this same problem on a dedicated Windows 7 PC. I'm investigating the drivers being up to date, and will let you know if I can figure out the cause.

     
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  • Currently Being Moderated
    Jan 7, 2013 8:19 PM   in reply to qzpm

    Hi qzpm,

    The majority of such issues are caused by the out dated driver.

    Please make sure your driver is up to date by following this steps -> Press (windows key + R) > type dxdiag and hit enter > check display tab.

    Check the video driver date and version.  

    You should get the latest date, if your driver is upto date.

    If you have intel video card you can check these links for updating the driver ->

    -> www.intel.com/support/oems.htm click on the software link corresponding to your computer manufacturer.

      After that select your system identification name and ID, then follow the instructions to download and install the latest video card driver for your system (If you have other video cards, you can also search for bootcamp updates at the apple link mentioned in the above link).

    http://www.intel.com/support/detect.htm


     

    If the issue is still not resolved, please email(vikrakum@adobe.com) us the system and GPU/Video Card specifications by following these steps :-

    - Click on start button > right click on Computer > click on properties > take screenshot of the system specifications window.

    - Press (windows key + R) > type dxdiag and hit enter > take the screenshot of the Display tab of the window.

    Send us both the screenshots.

     

    Also provide us some information about the camera (camera name, type of resolution – HD/SD ) and the laptop/desktop identification name/no.  you are using for recording the projects.

    If you have any other camera  (or internal  camera in your laptop if you are using a laptop), can you please verify whether the same issue can be reproduced.  

     

    We got some issues in case of intel video drivers, where the laptop manufacturer is not providing updated drivers and also not allowing the video driver update from intel site. In such cases, it is hardware centered issue. 

     
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