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theBobbyBLACK
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Black Interface Menus—Can't see anything

Dec 29, 2012 5:01 PM

Tags: #issue #black #menu #menus

Can anyone tell me why my Filter Gallery BG color is black?  Even the menus options are black when I export images.  I have tried uninstalling and reinstalling several times with no luck.  This is really annoying!Screen Shot 2012-12-28 at 6.35.28 PM.png

612 Views   12 Replies   Latest reply: theBobbyBLACK, Dec 29, 2012 10:22 PM
 
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  • Noel Carboni
    21,035 posts
    Dec 23, 2006
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    1. Noel Carboni,
    Dec 29, 2012 6:27 PM   in reply to theBobbyBLACK
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    What video card and display driver version do you have?

     

    This information is available in the Photoshop Help - System Info dialog.

     

    -Noel

     
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  • theBobbyBLACK
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    2. theBobbyBLACK,
    Dec 29, 2012 6:34 PM   in reply to Noel Carboni
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    I'm not sure.  I have a Macbook Pro and I have never had this problem before.  None of the other Adobe programs do this, just Photoshop does.

     
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  • theBobbyBLACK
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    3. theBobbyBLACK,
    Dec 29, 2012 6:37 PM   in reply to theBobbyBLACK
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    NVIDIA GeForce 9400M:

     

      Chipset Model:          NVIDIA GeForce 9400M

      Type:          GPU

      Bus:          PCI

      VRAM (Total):          256 MB

      Vendor:          NVIDIA (0x10de)

      Device ID:          0x0863

      Revision ID:          0x00b1

      ROM Revision:          3448

      gMux Version:          1.8.8

      Displays:

    Color LCD:

      Display Type:          LCD

      Resolution:          1440 x 900

      Pixel Depth:          32-Bit Color (ARGB8888)

      Main Display:          Yes

      Mirror:          Off

      Online:          Yes

      Built-In:          Yes

     
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  • Noel Carboni
    21,035 posts
    Dec 23, 2006
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    4. Noel Carboni,
    Dec 29, 2012 6:52 PM   in reply to theBobbyBLACK
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    Given that it's a Macbook, then you don't have the options a PC user would have for updating display drivers separate from the OS.

     

    You might try going into Photoshop - Preferences - Performance, clicking through the [Advanced...] button, and try selecting a different GPU mode, or even turning off the use of the GPU entirely.  Remember to fully Quit and restart Photoshop after making any changes there and before testing.

     

    Does your system have dual GPUs?  I have heard that such a setup can confuse Photoshop, and that disabling the low-power GPU via the Mac system configuration can be helpful.

     

    I'm more a PC expert; perhaps a Macbook-familiar person can add some advice here...

     

    -Noel

     
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  • R_Kelly
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    5. R_Kelly,
    Dec 29, 2012 6:57 PM   in reply to theBobbyBLACK
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    Have you run anything like Mac Defender (MacKeeper) lately?

     
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  • theBobbyBLACK
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    6. theBobbyBLACK,
    Dec 29, 2012 7:24 PM   in reply to R_Kelly
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    I run ProtectMac once a week and Clean My Mac and MacKeeper daily.

     
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  • theBobbyBLACK
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    7. theBobbyBLACK,
    Dec 29, 2012 7:24 PM   in reply to Noel Carboni
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    I checked on the Performance Preference panel and did not see the GPU option under the advanced settings.

     
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  • Chris Cox
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    8. Chris Cox,
    Dec 29, 2012 7:24 PM   in reply to theBobbyBLACK
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    First, get rid of MacKeeper.

    ProtectMac I don't know about.

     

    Then you'll have to reinstall MacOS to repair and replace the OS files that MacKeeper has removed from your system.

     

    Yes, we've seen this damage from MacKeeper before.

     
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  • theBobbyBLACK
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    9. theBobbyBLACK,
    Dec 29, 2012 7:28 PM   in reply to Chris Cox
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    Why would MacKeeper delete files that the syetem programs would use.  I have been running MacKeeper for quite sometime now and this is the first time this has happened.  I never had this issue on CS5 or CS5.5

     
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  • Chris Cox
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    10. Chris Cox,
    Dec 29, 2012 7:39 PM   in reply to theBobbyBLACK
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    We don't know why MacKeeper does that damage.

    But the general consensus on MacKeeper is that it's somewhere between pointless and malware.

     
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  • theBobbyBLACK
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    11. theBobbyBLACK,
    Dec 29, 2012 8:00 PM   in reply to Chris Cox
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    I will go ahead and remove MacKeeper and just use Clean My Mac to remove uneccessary files.  Thanks for the tips!

     
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  • theBobbyBLACK
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    12. theBobbyBLACK,
    Dec 29, 2012 10:22 PM   in reply to Chris Cox
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    I went ahead and uninstalled MacKeeper and reinstalled OSX. That did the trick!  Thanks for the help!

     
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