Skip navigation
theBobbyBLACK
Currently Being Moderated

Black Interface Menus—Can't see anything

Dec 29, 2012 5:01 PM

Tags: #issue #black #menu #menus

Can anyone tell me why my Filter Gallery BG color is black?  Even the menus options are black when I export images.  I have tried uninstalling and reinstalling several times with no luck.  This is really annoying!Screen Shot 2012-12-28 at 6.35.28 PM.png

 
Replies
  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Dec 29, 2012 6:27 PM   in reply to theBobbyBLACK

    What video card and display driver version do you have?

     

    This information is available in the Photoshop Help - System Info dialog.

     

    -Noel

     
    |
    Mark as:
  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Dec 29, 2012 6:52 PM   in reply to theBobbyBLACK

    Given that it's a Macbook, then you don't have the options a PC user would have for updating display drivers separate from the OS.

     

    You might try going into Photoshop - Preferences - Performance, clicking through the [Advanced...] button, and try selecting a different GPU mode, or even turning off the use of the GPU entirely.  Remember to fully Quit and restart Photoshop after making any changes there and before testing.

     

    Does your system have dual GPUs?  I have heard that such a setup can confuse Photoshop, and that disabling the low-power GPU via the Mac system configuration can be helpful.

     

    I'm more a PC expert; perhaps a Macbook-familiar person can add some advice here...

     

    -Noel

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 29, 2012 6:57 PM   in reply to theBobbyBLACK

    Have you run anything like Mac Defender (MacKeeper) lately?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 29, 2012 7:24 PM   in reply to theBobbyBLACK

    First, get rid of MacKeeper.

    ProtectMac I don't know about.

     

    Then you'll have to reinstall MacOS to repair and replace the OS files that MacKeeper has removed from your system.

     

    Yes, we've seen this damage from MacKeeper before.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 29, 2012 7:39 PM   in reply to theBobbyBLACK

    We don't know why MacKeeper does that damage.

    But the general consensus on MacKeeper is that it's somewhere between pointless and malware.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points