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Ata S
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Elements 11 Organizer quits unexpectedly

Jan 28, 2013 11:24 AM

I have just installed PSE 11 in my Mac Book Pro running on OS 10.8.2 Mountain Lion. When trying to open Organiser It quits unexpectedly.  Any ideas why?

 

Message title was edited by: Brett N

1159 Views   17 Replies   Latest reply: Brett N, Jan 28, 2013 11:27 AM
 
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    1. 99jon,
    Dec 29, 2012 8:45 AM   in reply to Ata S
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    Can you launch directly from the Organizer application, bypassing the welcome screen?

     
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  • Ata S
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    2. Ata S,
    Dec 29, 2012 9:01 AM   in reply to 99jon
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    When I try directly from the Organiser application, bypassing the welcome screen, I get the message "Adobe Elements 11 Organiser quit unexpectedly"

     
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  • 99jon
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    Jan 6, 2010
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    3. 99jon,
    Dec 29, 2012 9:13 AM   in reply to Ata S
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    Is the Editor working OK? You could try running from an administrators account or a user account with full read & write privileges.

     
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  • Ata S
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    4. Ata S,
    Dec 29, 2012 9:16 AM   in reply to 99jon
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    I am sorry. Not sure what you mean.

     
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  • 99jon
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    5. 99jon,
    Dec 29, 2012 9:25 AM   in reply to Ata S
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    Take a look at this. It's not PSE specific but covers Adobe applications - see if it helps:

     

    http://helpx.adobe.com/x-productkb/global/troubleshoot-unexpected-beha vior-user-account.html

     
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  • Barbara B.
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    6. Barbara B.,
    Dec 29, 2012 9:28 AM   in reply to Ata S
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    Did you upgrade to 10.8 with PSE already installed?

     
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  • Ata S
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    7. Ata S,
    Dec 29, 2012 9:31 AM   in reply to Barbara B.
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    No

     
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  • Barbara B.
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    8. Barbara B.,
    Dec 29, 2012 9:54 AM   in reply to Ata S
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    Is it only organizer that quits? Editor works okay?

     
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  • Ata S
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    9. Ata S,
    Jan 1, 2013 11:47 PM   in reply to Barbara B.
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    Sorry for delay. Away for New Year. Happy 2013.

     

    When I try to open the editor I get the message "Could not initialize Photoshop Elements because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders. "

    I have checked  the file permissions and system and admin are read & write and everyone is read only.

     
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  • andaleebfatima1
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    10. andaleebfatima1,
    Jan 2, 2013 12:06 AM   in reply to Ata S
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    Please try creating a new user account and then launching Organizer. To create a new user go to system Preferences >>Users & Groups, click the lock so you can make changes, then click the plus button at the bottom left of the window and create a new account. For the type of account choose Administrator, then log out of your current account and log in as the new user and see if PSE works any better.

     

    Thanks

    Andaleeb

     
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  • Ata S
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    11. Ata S,
    Jan 3, 2013 6:18 AM   in reply to andaleebfatima1
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    Hi,

     

    Created the new user account and PSE  and Editor seems to be working ok. Thanks for your help. So what seems to be the cause of this problem and what is the fix?

     
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  • andaleebfatima1
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    12. andaleebfatima1,
    Jan 3, 2013 10:02 PM   in reply to Ata S
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    How about Organizer? Is it working fine too?

     

    I'm not sure of what causes the issue but the error message you were getting, pointed to permissions not being available to current user. I think now if you try using the older user account, you should see Editor working fine. Please let me know if that's not the case.

     

    Thanks

    Andaleeb

     
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  • Ata S
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    13. Ata S,
    Jan 3, 2013 11:56 PM   in reply to andaleebfatima1
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    I have checked the permissions in the old user account and they are all "Read & Write" except for "Everyone, Read Only". Editor still opens Ok in the new user account but the error still comes up in the old user account

     
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  • andaleebfatima1
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    14. andaleebfatima1,
    Jan 4, 2013 12:09 AM   in reply to Ata S
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    In the old user account, please try resetting preferences. Go to your username>library>preferences and delete:

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 11 paths

    Adobe Photoshop Elements 11 settings

    and any lockfiles with the same names.

    That library is hidden in 10.8. To see it, in the finder click the Go menu and hold down the option key. It will appear below the little house for your user account. While you're in there go to the Saved Application States folder and delete everything for PSE.

     

    Thanks

    Andaleeb

     
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  • Ata S
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    15. Ata S,
    Jan 4, 2013 10:30 AM   in reply to andaleebfatima1
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    Everything as per the above was deleted except that Adobe Photoshop Elements 11 paths wasn't in the preferences folder.

    Then I tried opening the organiser and it still quits unexpectedly. also when trying to launch PSE Editor, the following message is displayed: "Could not initialize Photoshop Elements because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders"

     

    Thanks,

     

    Ata

     
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  • andaleebfatima1
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    16. andaleebfatima1,
    Jan 6, 2013 9:37 PM   in reply to Ata S
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    Please try repairing disk permissions on your MAC and then see if this makes any difference.

     

    If not, the next step would be - creating a new user account on your system with Admin privileges and then try running Organizer, from this account.

     

    Thanks

    Andaleeb

     
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