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Mark Ohm
Currently Being Moderated

Cannot convert InDesign CS6 from trial to Creative Cloud

Dec 29, 2012 3:02 PM

I downloaded the CS6 trial in order to complete a job, then decided a day later to join Creative Cloud. 30 days have gone by and not I cannot use my InDesign anymore. It keeps asking for a serial number even though I signed up for Creative Cloud. I tried to Uninstall and re-download but I got the same result.

 

I tried using the Adobe Creative Suite Cleaner and redownloading.

 

Now I am getting errors and the program won't complete installation through Creative Cloud. I cannot use the program either. This is extremely frustrating.

 

Here is the error message:

 

Exit Code: 7 Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS013 ... -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 5 error(s), 3 warning(s) WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1 ----------- Payload: {327492D4-78EB-11E1-8ABE-84C55623D190} Adobe InDesign CS6 Application Base Files 8.0.0.0 ----------- ERROR: DF024: Unable to preserve original file at "/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashRe porter" (Seq 581) ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 581)  ERROR: DW050: The following payload errors were found during install: ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure ERROR: DW050:  - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed ERROR: DW050:  - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US: Install failed --------------------------------------------------------------------- ----------------

 
Replies
  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Dec 29, 2012 7:05 PM   in reply to Mark Ohm

    Do you have other Adobe products installed other than InDesign?

    After you ran the cleaner tool, was there still an /Applications/Adobe InDesign CS6 folder left behind? If so, try dragging it to the trash.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Dec 29, 2012 9:05 PM   in reply to Mark Ohm

    Under normal circumstances it shouldn't be necessary to trash anything, and re-running the installer over an existing installation should be perfectly safe, and it will correctly overwrite existing files that exist, support and otherwise.

     

    Obviously you have a problem that falls outside of that.

    I wouldn't worry about removing support files; worst case you are at the same place you are now.

    It should not be necessary and there are a few thousand of them in hard-to-find places, so it's not particularly tractable to remove them by hand.

     

    I have some small reason to think my suggestion may help you out, but it's no sure thing.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Dec 29, 2012 10:37 PM   in reply to Mark Ohm
     
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