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AvaFedorov
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inDesign 5 crashes before it completely opens

Dec 29, 2012 8:33 PM

Tags: #cs5 #indesign_crash #indesign_problem #indesign_packaging_crash #indesign_install

I bought CS5 back in 2010 and inDesign never worked. It always crashed before the program even fully opened. Since, at the time, I didn't need inDesign, I didn't worry about it. Now I need inDesign and it's a HUGE problem. I uninstalled and reinstalled CS5 on my computer (which now means I am only running a trial version, since it won't let me use the serial number again- that's another problem!) and and STILL having the same problem Is my version just defective? Please help!!

771 Views   10 Replies   Latest reply: Peter Spier, Jan 3, 2013 2:41 AM
 
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  • Mylenium
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    1. Mylenium,
    Dec 30, 2012 2:47 AM   in reply to AvaFedorov
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    You are not offering any system information nor actually telling us any other details like what suite the program is part of. Therefore we can't even begin to advise. If the rest of the programs work, it's almost impossible that the program itself is damaged. This is really some specific problem on your computer.

     

    Mylenium

     
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  • AvaFedorov
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    2. AvaFedorov,
    Dec 30, 2012 10:09 AM   in reply to Mylenium
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    Thanks Mylenium, for trying to answer my question -- sorry that my question

    wasn't detailed enough. My operating system is Mac OS X 10.7.5 the inDesign

    that has never been able to open is part of a CS5 Design Premium package

    that I bought in 2010 (the student licensing version). Photoshop,

    illustrator, acrobat, bridge, etc. all work just fine.

     

    If this helps (though it 's super long) here's the problem details of the

    crash report (I am not including the binary images, or it would be 5 pages

    long):

     

    Process:         Adobe InDesign CS5 Re: inDesign 5 crashes before it completely opens

    Path:            /Applications/Adobe InDesign CS5/Adobe InDesign

    CS5.app/Contents/MacOS/Adobe InDesign CS5

    Identifier:      com.adobe.InDesign

    Version:         7.0.0.355 (7000)

    Code Type:       X86 (Native)

    Parent Process:  launchd Re: inDesign 5 crashes before it completely opens

     

    Date/Time:       2012-12-30 13:06:17.899 -0500

    OS Version:      Mac OS X 10.7.5 (11G63)

    Report Version:  9

     

    Interval Since Last Report:          67510 sec

    Crashes Since Last Report:           5

    Per-App Interval Since Last Report:  88 sec

    Per-App Crashes Since Last Report:   5

    Anonymous UUID:                      9F4985FA-A614-4304-9F06-5280BC3DA963

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

     

    VM Regions Near 0:

    --> __PAGEZERO             0000000000000000-0000000000001000 Re: inDesign 5 crashes before it completely opens

    -/- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign

    CS5.app/Contents/MacOS/Adobe InDesign CS5

        __TEXT                 0000000000001000-0000000000005000 Re: inDesign 5 crashes before it completely opens

    r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign

    CS5.app/Contents/MacOS/Adobe InDesign CS5

     

    Application Specific Information:

    objc[21860]: garbage collection is OFF

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   ???                           0xaca6e630 XHNDLtrapback_instruction + 0

    1   AdobeBIB                       0x00806290 0x803000 + 12944

    2   AdobeBIB                       0x0080663c 0x803000 + 13884

    3   AdobeBIB                       0x008066b8 0x803000 + 14008

    4   com.adobe.InDesign.PDF         0x118900b9 GetPlugIn + 1247017

    5   libsystem_c.dylib             0x9c3aa944 __cxa_finalize + 243

    6   libsystem_c.dylib             0x9c3aa7f2 exit + 25

    7   com.adobe.InDesign             0x000027cf start + 63

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib         0x95b4a90a kevent + 10

    1   libdispatch.dylib             0x92bf5e04 dispatchmgr_invoke + 969

    2   libdispatch.dylib             0x92bf4853 dispatchmgr_thread + 53

     

    Thread 2:

    0   libsystem_kernel.dylib         0x95b4983e __psynch_cvwait + 10

    1   libsystem_c.dylib             0x9c3bbe78 pthreadcond_wait + 914

    2   libsystem_c.dylib             0x9c3bbf7b

    pthread_cond_timedwait_relative_np + 47

    3   com.apple.CoreServices.CarbonCore 0x9612d3a7

    TSWaitOnConditionTimedRelative + 178

    4   com.apple.CoreServices.CarbonCore 0x9618f67f MPWaitOnQueue + 200

    5   PMRuntime.dylib               0x00014130 MemUtils::GetAvailMem() + 288

    6   com.apple.CoreServices.CarbonCore 0x961905e0 PrivateMPEntryPoint + 68

    7   libsystem_c.dylib             0x9c3b7ed9 pthreadstart + 335

    8   libsystem_c.dylib             0x9c3bb6de thread_start + 34

     

    Thread 3:

    0   libsystem_kernel.dylib         0x95b47c22 mach_msg_trap + 10

    1   libsystem_kernel.dylib         0x95b471f6 mach_msg + 70

    2   com.apple.CoreServices.CarbonCore 0x961ba0ec

    TS_exception_listener_thread + 90

    3   libsystem_c.dylib             0x9c3b7ed9 pthreadstart + 335

    4   libsystem_c.dylib             0x9c3bb6de thread_start + 34

     

    Thread 4:

    0   libsystem_kernel.dylib         0x95b4983e __psynch_cvwait + 10

    1   libsystem_c.dylib             0x9c3bbe78 pthreadcond_wait + 914

    2   libsystem_c.dylib             0x9c36382a pthread_cond_wait + 48

    3   com.adobe.amt.services         0x0ae0a126 C_AMTUISwitchSuppressUpdates

    + 16768

    4   com.adobe.amt.services         0x0ae02db0 C_EULA_SetState + 2164

    5   com.adobe.amt.services         0x0ae0a18c C_AMTUISwitchSuppressUpdates

    + 16870

    6   libsystem_c.dylib             0x9c3b7ed9 pthreadstart + 335

    7   libsystem_c.dylib             0x9c3bb6de thread_start + 34

     

    Thread 5:

    0   libsystem_kernel.dylib         0x95b4a02e __workq_kernreturn + 10

    1   libsystem_c.dylib             0x9c3b9ccf pthreadwqthread + 773

    2   libsystem_c.dylib             0x9c3bb6fe start_wqthread + 30

     

    Thread 6:

    0   libsystem_kernel.dylib         0x95b4a02e __workq_kernreturn + 10

    1   libsystem_c.dylib             0x9c3b9ccf pthreadwqthread + 773

    2   libsystem_c.dylib             0x9c3bb6fe start_wqthread + 30

     

    Thread 7:

    0   libsystem_kernel.dylib         0x95b4a02e __workq_kernreturn + 10

    1   libsystem_c.dylib             0x9c3b9ccf pthreadwqthread + 773

    2   libsystem_c.dylib             0x9c3bb6fe start_wqthread + 30

     

    Thread 0 crashed with X86 Thread State (32-bit):

      eax: 0x00000000  ebx: 0x00806629  ecx: 0x00000000  edx: 0xffffffff

      edi: 0x00000000  esi: 0x0444233c  ebp: 0xbffffc18  esp: 0xbffffa80

       ss: 0x00000023  efl: 0x00010246  eip: 0xaca6e630   cs: 0x0000001b

       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

      cr2: 0x00000000

    Logical CPU: 2

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Dec 30, 2012 12:58 PM   in reply to AvaFedorov
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    AvaFedorov did you receive an error message which prevented you from entering your licensing information?

     
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  • AvaFedorov
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    4. AvaFedorov,
    Dec 30, 2012 2:05 PM   in reply to Jeff A Wright
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    Hi Jeff -- I didn't even get that far, all that happens is the inDesign

    icon keeps bouncing as it load and then all of a sudden the error message

    pops up saying "inDesign quit unexpectedly"  I haven't put in my licensing

    information yet... would that be the problem? Should I reinstall and try to

    put in the information?

     

    Thank you!

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Dec 31, 2012 8:24 AM   in reply to AvaFedorov
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    Moving this discussion to the InDesign forum.  AvaFedorov the users in this forum may have suggestions on how to resolve your current difficulties with launching the InDesign software.

     
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  • Peter Spier
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    6. Peter Spier,
    Dec 31, 2012 8:36 AM   in reply to AvaFedorov
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    You said you ininstalled and reinstalled. Was that the entire suite, or just InDesign? Are the other applications still working normally, or are they7 also running as a trial?

     
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  • AvaFedorov
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    7. AvaFedorov,
    Jan 1, 2013 11:15 PM   in reply to Peter Spier
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    I reinstalled the entire suite.  All the other applications appear to be

    working but only running as a trial.

     
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  • Peter Spier
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    8. Peter Spier,
    Jan 2, 2013 5:17 AM   in reply to AvaFedorov
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    Did you enter your serial number for the suite during the install?

     

    I think I would suggest you uninstall again, then run the clean tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and reinstall.

     

    If you continue to get an unexpected quit after that, please post the crash report on pastebin.com, not here, and put a link to it here.

     
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  • AvaFedorov
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    9. AvaFedorov,
    Jan 2, 2013 10:52 PM   in reply to Peter Spier
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    Hi Peter - Thanks for all your help and advice!  I didn't enter the serial

    number because I wasn't able to get it since I adobe has already registered

    it once. I have since gotten it, though, after contacting Adobe. I will try

    to uninstall and reinstall again and run the clean tool. Fingers crossed it

    works!

     
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  • Peter Spier
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    10. Peter Spier,
    Jan 3, 2013 2:41 AM   in reply to AvaFedorov
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    You may be able to just enter the serial number and activate this time by using the Help menu without needing to uninstall. Worth a try if you haven't uninstalled already...

     
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