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Slideshow Module Inaccessible in Lightroom 4.3

Dec 30, 2012 6:08 AM

Tags: #problem #lr4 #lightroom4 #slideshow_module

Since updating to Lightroom 4.3, I cannot access the Slideshow module. Each time I try, I receive the following message:

 

"An error occurred when attempting to change modules."

 

I have researched the problem and been offered suggestions to solve the problem. I have followed instructions to resolve the issue including:

 

  • replacing the preferences file (com.adobe.Lightroom[VERSION#].plist) and

 

  • deleting my user created slideshow templates

 

The problem still persists. Does anyone know of a solution beyond what’s stated here?

1501 Views   16 Replies   Latest reply: Victoria Bampton, Apr 8, 2013 11:57 AM
 
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  • Victoria Bampton
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    1. Victoria Bampton,
    Dec 30, 2012 11:07 AM   in reply to Roccobamonti
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    Have you also tried running the installer again?

     

    I'm hearing a few reports, but no known solutions yet.  You could try a clean user account to see if it works there, if it's causing you a big problem.

     
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  • Roccobamonti
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    2. Roccobamonti,
    Dec 30, 2012 1:04 PM   in reply to Victoria Bampton
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    Thanks for the tip Victoria. I did run the installer again, but it's still not allowing access to the Slideshow module. I'm not sure what you mean about trying a clean user account though.

     
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  • Victoria Bampton
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    3. Victoria Bampton,
    Dec 31, 2012 11:45 AM   in reply to Roccobamonti
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    Hold that thought Roccobamonti.  I've got a couple of other users with the same issue, and it works for them in a clean user account (created in System Preferences > Users & Groups) so we're just trying another trick.

     
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  • Victoria Bampton
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    4. Victoria Bampton,
    Dec 31, 2012 12:30 PM   in reply to Roccobamonti
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    Do you have a second monitor attached?  It's coming up in some of the reports.

     
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  • Roccobamonti
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    5. Roccobamonti,
    Dec 31, 2012 2:40 PM   in reply to Victoria Bampton
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    Yes, I probably should have mentioned that. I'm running Mt.Lion Version 10.8.2 on a Macbook Pro (17") with 27" Thunderbolt display also attached.

     
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  • Victoria Bampton
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    6. Victoria Bampton,
    Jan 1, 2013 6:07 AM   in reply to Roccobamonti
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    Try disconnecting it, then go back into LR, then see if it works.  Some people are reporting it then continues working when they reconnect.

     
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  • Roccobamonti
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    7. Roccobamonti,
    Jan 1, 2013 8:55 AM   in reply to Victoria Bampton
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    I've disconnected it and shut completely down. When I reconnect the second monitor, the same problem persists...that is, it shows an error occurred when trying to change modules. If I use the two monitor feature in Lightroom, I can access the Slideshow module on the second monitor, but I don't have any control over anything there. It offers only the default setup. I'll hang in waiting for a fix. Thanks for looking into it Victoria.

     
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  • Victoria Bampton
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    8. Victoria Bampton,
    Jan 1, 2013 9:41 AM   in reply to Roccobamonti
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    Ok, I think we're going to need QE's input on this one.  I'll flag it up so they look at it as soon as they're back in the office.

     
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  • Roccobamonti
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    9. Roccobamonti,
    Jan 1, 2013 4:26 PM   in reply to Victoria Bampton
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    In the meantime, I've gone back to 4.2 until somebody addresses this. The work arounds are way too inconvenient. I've never experienced anything like this with Lightroom and I've been on board since the beginning.

     
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  • Jim Pater
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    10. Jim Pater,
    Jan 11, 2013 7:19 AM   in reply to Roccobamonti
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    I am running OS 10.8.2 with LR 4.3 and I discovered this problem just the other day. I have reinstalled LR 4.3, temporarily moved all homemade slideshow presets, moved all preferences (as if they were deleted) and the problem persisted. So I tried disconnecting my second monitor (I have a 27" iMac with my second monitor being the 30" Cinema Display.) I got out of lightroom and restarted with the Cinema Display disconnected and the slideshow module worked just fine. I quit Lightroom again and reconnected my monitor and restarted the program and the slideshow module did not work. So for my situation and testing, the problem with the slideshow module exists while having the second monitor connected.

     
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  • geordie_exile
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    11. geordie_exile,
    Jan 16, 2013 6:24 PM   in reply to Roccobamonti
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    I can report the same problem - running a MacBook with Mountain Lion 10.8.2 and a second monitor display and LR 4.3.  Same issues - can now only get slideshow if disconnect secondary monitor or move main LR interface to main screen and run slideshow on secondary screen separately.  Quick fix please!

     
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  • mfolden
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    12. mfolden,
    Mar 19, 2013 6:02 PM   in reply to Roccobamonti
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    GUYS! I have tried everything and was on the phone with Adobe for over 2 hours! None of these suggestions worked but I just cracked the code for my situation. On OSX 10.8.3, the Libray is hidden so hit "control" while in finder and click on the Library icon. Then, click "get info" on the library icon. Then, unlock the permissions on the bottom of the get info window and make sure all the users have "read/write" access. I also added "Admin" since it wasn't in there. Make sure you click the settings wheel and "apply the changes". This worked instantly for me. I really hope this helps you all! Good luck!

     
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  • Roccobamonti
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    13. Roccobamonti,
    Mar 21, 2013 5:36 AM   in reply to mfolden
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    I have two Macs; a G4 and MacBook Pro. I tried this solution at the office with Lightroom 4.3 and voila ~ ! Success. I was excited to go home and apply the same solution to my MacBook Pro. When I did, the same old blank screen appeared. Weird, huh? Needless to say, I re-installed LR 4.2 until Adobe can get off their butts and fix this. What in the world is the hold up Adobe????????????????

     
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  • Victoria Bampton
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    14. Victoria Bampton,
    Mar 21, 2013 9:26 AM   in reply to Roccobamonti
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    It's fixed for some people in 4.4RC - hopefully it'll be fixed for everyone else in the final 4.4 release.

     
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  • JimboG210
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    15. JimboG210,
    Apr 6, 2013 8:36 AM   in reply to Victoria Bampton
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    Not fixed in 4.4.  Module works but option to play on primary monitor is now missing.....can only play on secondary monitor...very disappointed

     
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  • Victoria Bampton
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    16. Victoria Bampton,
    Apr 8, 2013 11:57 AM   in reply to JimboG210
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    Can you explain more please Jimbo, including system specs?  I can't reproduce it so far.

     
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