Adobe Community: i recently reinstalled cs2 and now i cannot open raw files. how can i get them to open?

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1. Jeff A Wright,

Dec 30, 2012 1:13 PM in reply to christen lowe

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Moving this discussion to the Photoshop General discussion forum. You may also want to consider posting an inquiry in the Adobe Camera RAW forum at http://forums.adobe.com/community/cameraraw.

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2. R_Kelly,

Dec 30, 2012 1:39 PM in reply to christen lowe

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What operating system are you using?

If you can't open the camera raw files you could before reinstalling, you probaly need to update to camera raw 3.7

Also update photoshop cs2 to 9.02.

windows updates:

http://www.adobe.com/support/downloads/product.jsp?product=39&platform =Windows

mac:

http://www.adobe.com/support/downloads/product.jsp?product=39&platform =Macintosh

Do you get any kind of message when trying to open them?

What camera are the files from?

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3. christen lowe,

Dec 31, 2012 1:25 AM in reply to R_Kelly

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i have windows 8

the camera is a nikon d80 which is on the list

ive installed the updates and it does nothing. when i go to open a raw photo it says (could not complete your request because it is not the right type of document

so after i downloaded i installed the update. when i go to open a raw photo with the dng converter it keeps telling me to install dng before i can open it. and never works. just keeps telling me to install

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4. Mylenium,

Dec 31, 2012 2:28 AM in reply to christen lowe

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This may simply be a compatibility issue with CS2 and Win 8 and may be unfixable.

Mylenium

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5. R_Kelly,

Dec 31, 2012 2:59 AM in reply to christen lowe

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You shouldn't need the dng converter for the nikon d80 as camera raw 3.7 should open them.

In photoshop cs2 if you go to Help>About Plug-In>Camera Raw, what is the version?

Also, you need to unzip the camera raw 3.7 update and then copy the Camera Raw.8bi to:

C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS2\File Formats on a 64 bit windows 8 system

or

C:\Program Files\Common Files\Adobe\Plug-Ins\CS2\File Formats on a 32 bit windows 8 system

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6. christen lowe,

Jan 3, 2013 11:10 PM in reply to R_Kelly

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thank you for your response. I did what you said to. when I went to see what version I have it said 3.0. now I unzipped the 3.7 and it was already in the folder you told me to copy it to. So I opened the file and it still does not let me open any raw files... please helllppp!!!!!

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7. christen lowe,

Jan 3, 2013 11:11 PM in reply to Mylenium

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it not just windows 8 it also happened on windows xp when we got a new pc it did the same thing on that

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8. christen lowe,

Jan 3, 2013 11:13 PM in reply to Mylenium

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its not just with windows 8 it happened when we got a new pc with windows vista on it and it did the same thing on reinstall

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9. christen lowe,

Jan 3, 2013 11:25 PM in reply to R_Kelly

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ok I reinstalled the 3.7 update and moved this file to the folder now it said 3.7 for camera raw but I tried opening raw files and still not opening

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10. R_Kelly,

Jan 4, 2013 12:22 AM in reply to christen lowe

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When in photoshop cs2, if you go to File>Open and pick one of your d80 images, do you get any kind of message when you try to open the file?

Did you by chance try in Bridge by right clicking a thumbnail of one your d80 files and choosing Open in Camera Raw?

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11. Bill Hunt,

Jan 4, 2013 10:34 AM in reply to christen lowe

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Did you, by chance, also install Nikon Capture, or any other Nikon utility?

I am going from memory here, but IIRC, the Nikon utilities write their own .8bi files to two locations (back in CS and CS 2), and those got in the way of the ACR .8bi files. I had to replace the Nikon versions with the ACR versions, and in two folders. That was on XP, so am not sure how/where Win8 might do things.

Just a thought, and if you did not install any Nikon utility, then just ignore the above.

Good luck,

Hunt

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12. Curt Y,

Jan 4, 2013 10:39 AM in reply to christen lowe

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Most raw problems are one of two things. Either you have the ACR file in wrong folder, or you have more than one file in the folder. The folder is as R_Kelly described.

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13. christen lowe,

Photoshop General Discussion

i recently reinstalled cs2 and now i cannot open raw files. how can i get them to open?

Dec 30, 2012 11:57 AM

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