Adobe Community: CS5 Color Picker HUD

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1. Kendall Plant,

Dec 31, 2012 11:42 AM in reply to cgk92024

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Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.

To help others help you, please read through this article and provide any additional relevant details.

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2. Chris Cox,

Dec 31, 2012 12:01 PM in reply to cgk92024

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It sounds like your GPU doesn't meet the requirements, or isn't working correctly and GPU drawing has been disabled (which includes the HUD).

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3. Noel Carboni,

Dec 31, 2012 5:25 PM in reply to Chris Cox

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By the way, when are you going to change the wording of that silly error message, Chris? I think it was back in Photoshop CS4 we first talked about it.

-Noel

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4. Chris Cox,

Dec 31, 2012 9:53 PM in reply to Noel Carboni

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I keep asking the people responsible... and it hasn't happened yet.

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5. cgk92024,

Jan 2, 2013 8:34 PM in reply to cgk92024

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I have checked that my GPU is supported by Adobe and it is (I have an" Intel Graphics Familly" GPU which is on the list)

I also tried to see if I have a "Standard" vs. "Extended" version of PS. All I can tell is that I have Version 12.0.4x32. There is no reference to "Standard" vs. "Extended". Since I didn't intentionally buy a cheaper version of CS5 (as if there is such a thing!), I'm surprised that there could be two different versions, one of which doesn't support the Color Picker HUD (which I think is kind of neat)

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6. cgk92024,

Jan 2, 2013 8:49 PM in reply to cgk92024

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This is just a test. I'm trying to verify that I'm receiving responses (if there are any). I've never used this Adobe Web Site before, and I want to make sure I'm using it correctly.

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7. Chris Cox,

Jan 2, 2013 8:51 PM in reply to cgk92024

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The HUD is available in standard and extended.

But you're using a very low end GPU.

And if the GPU drawing preference is grayed out: either your card isn't capable, or the driver has returned errors when it shouldn't and been disabled.

And you must have OpenGL drawing enabled to use the HUD (and other GPU features).

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8. cgk92024,

Jan 2, 2013 10:18 PM in reply to cgk92024

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I guess I'm still confused. I went on to the Adobe Web site where supported GPU's are discussed and I found that my GPU("Intel HD Graphics Familly) is supported by CS5, (see

http://helpx.adobe.com/photoshop/kb/tested-video-cards-photoshop-cs5.h tml ) This is what I found:

"Supported video cards

Adobe tested most of the following video cards before the release of Photoshop CS5. Newer cards have been tested and added to this list since the release. This document lists the video card by series. The minimum amount of RAM supported on video cards for Photoshop CS5 is 128 MB. 256 MB of RAM is recommended.

Intel HD Graphics Family"

Thus, my GPU may not be the highest end GPU available but it's supposed to be supported by Adobe CS5. I still don't understand why the Color Picker HUD doesn't work.

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9. Chris Cox,

Jan 3, 2013 12:52 PM in reply to cgk92024

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The Intel Graphics Family is not the same as the Intel HD Graphics Family (older vs. newer chips).

And even some of the HD chips don't have enough VRAM.

Plus you can still have driver problems forcing the GPU to be disabled.

If it is disabled, there is a reason that it is disabled.

Until you give us a lot more information (like the GPU info from Help->System Info), we don't know exactly why it is disabled.

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10. cgk92024,

Jan 3, 2013 1:17 PM in reply to cgk92024

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At your suggestion, I went to Help > System Info, and here's everything that I found. Note that OpenGL Drawing is now enabled (it was greyed out before but not anymore, I don't know why), but when I click "Advanced Settings" I find that Mode is set to "Basic" and it's greyed out (i.e. I can't change it). The HUD color picker still does not work. BTW, I'm very appreciative of the help and attention you're giving to this. Thanks.

Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2491 MHz
Built-in memory: 8086 MB
Free memory: 5289 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics Family
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1600
Video Card Number: 1
Video Card: Intel(R) HD Graphics Family
Driver Version: 8.15.10.2455
Driver Date: 20110719000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10 umd32
Video Mode: 1600 x 900 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics Family
Video Card Memory: -244 MB
Serial number: 95478835891846414614
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\
Temporary file path: C:\Users\G\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 911.9G, 762.2G free
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\Plug-ins\
Additional Plug-ins folder: not set

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   Ripple 12.0.2
   Rough Pastels 12.0
   Save for Web & Devices 12.0
   ScriptingSupport 12.0.4
   Send Video Preview to Device 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
   Shear 12.0.2
   Smart Blur 12.0.2
   Smudge Stick 12.0
   Solarize 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
   Spatter 12.0
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   Sprayed Strokes 12.0
   Stained Glass 12.0
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   Targa 12.0.2
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   Topaz photoFXlab 10.0
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Plug-ins that failed to load: NONE
Flash:
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   Access CS Live
   CS News and Resources
   Flash
   Kuler
   CS Review
Installed TWAIN devices: NONE

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11. Chris Cox,

Jan 3, 2013 3:20 PM in reply to cgk92024

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Your video driver is out of date, and is returning a bogus number for the VRAM.

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12. cgk92024,

Jan 3, 2013 4:38 PM in reply to cgk92024

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I went to the Intel website, updated all of my drivers (and you were correct, my GPU driver was out of date). However, Color Picker HUD is still inoperable. Here's the latest system data:

Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2491 MHz
Built-in memory: 8086 MB
Free memory: 5414 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Disabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics 3000
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1600
Video Card Number: 1
Video Card: Intel(R) HD Graphics 3000
Driver Version: 9.17.10.2875
Driver Date: 20121017000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10u md32
Video Mode: 1600 x 900 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics 3000
Video Card Memory: -1987 MB
Serial number: 95478835891846414614
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\
Temporary file path: C:\Users\G\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 911.9G, 759.6G free
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
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   adobe_caps.dll   Adobe CAPS   3,0,116,0
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   FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777
   filter_graph.dll   AIF   2.0   53.422628
   hydra_filters.dll   AIF   2.0   53.422628
   icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896
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   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161
   pdfsettings.dll   Adobe PDFSettings   1.04
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   SCCore.dll   ScCore 2010/10/19-10:22:12   61.445301   61.445301
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   WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
   wu3d.dll   U3D Writer   9.3.0.113

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   ADM 3.11x01
   Angled Strokes 12.0
   Average 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
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   Wireless Bitmap 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
   ZigZag 12.0.2
Plug-ins that failed to load: NONE
Flash:
   Flash
   Mini Bridge
   Access CS Live
   CS News and Resources
   Flash
   Kuler
   CS Review
Installed TWAIN devices: NONE

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13. Chris Cox,

Jan 3, 2013 4:57 PM in reply to cgk92024

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Your driver still has a huge problem: Video Card Memory: -1987 MB

(and you only need to post the GPU parts of System Info)

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14. cgk92024,

Jan 3, 2013 5:25 PM in reply to Chris Cox

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Wow, this is very wierd. I have no idea how Photoshop determines this information on Video Card Memory. When I ask Windows 7 how much Video Card Memory I have thru the process:

Right-click on the Desktop and click Personalize.
Click Display in the bottom left corner of the Window.
Click the Change display settings on the left column.
Click the Advanced settings link to view a windows similar to the below example. As can be seen in this example, you can view the total available memory to the graphics card as well as the dedicated memory. The dedicated memory is how much memory your video card has.

I find the memory my video card has is 64 MB. I don't understand how Photoshop > Help > System Info can compute a negative memory! See the following:

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15. Chris Cox,

Jan 3, 2013 6:27 PM in reply to cgk92024

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Photoshop gets the information from the video card driver.

1696 Meg is what should be returned by the driver.

You should contact Intel so they can troubleshoot their driver on your system.

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16. Curt Y,

Jan 3, 2013 6:30 PM in reply to cgk92024

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Maybe this will help.

VRAM comes in 2 variations. If you have a dedicated video card, where the GPU is a seperate component from the computer, the VRAM is located directly on the video card.

If you use a integrated graphics adapter, there is no VRAM on the system. Instead, through software, your computer utilizes some of your normal RAM as video memory.

This method is called shared memory and while it is a cheap option, it sacrifices a lot on performance.

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17. cgk92024,

Jan 3, 2013 9:12 PM in reply to Curt Y

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OK..... "Uncle!" I give up. When I spent about $800 to buy my version of Photoshop CS5 I didn't realize that I had to have a PhD in Computer Science in order to be successful in using it (although I do, in fact, have a PhD in Engineering and Applied Mathematics so I'm not totally unfamilliar with technology). However, since I watched a Deke McLelland / Lynda.com video that introduced me to the concept of a Color Picker HUD which (for some reason) didn't actually work on my version of Photoshop I have been blessed to learn a plethora of arcane subjects that I apparantly have to master before I can make use of this interesting feature (none of which was highlighted to me when I bought the PS software orginally), including:

That "Enabling OpenGL Drawing" is critical to making th Color Picker HUD functional
That there are apparantly both "Basic" vs. "Extended" versions Photoshop, although it's not clear how to tell which version you have (and neither were identified when I bought the product)
That even though there are high end and low end GPU's, even some of the HD chips don't have enough VRAM.
That PS features are only supported by some GPU's (as defined on an not entirely obvious Adobe website http://helpx.adobe.com/photoshop/kb/tested-video-cards-photoshop-cs5.h tml), although mine seems to be supported (even though the function I want doesn't work)
That it's critical to PS that your GPU has the most up to date driver software, even though the computer I bought is only about 8 months old
That there's a difference between Video Memory Vs. Total Available Graphics Memory
That video memory as determined by Photoshop can be different than what Windows 7 thinks it is (and that one can be positive and the other negative)
That VRAM can come in two variation, depending upon whether the GPU is a seperate component from the computer, or if the VRAM is located directly on the video card
Etc, Etc, etc.

And, after having spent literally hours trying to work thu this, the intitial problem still exists, i.e. the Color Picker HUD does not work on my machine. I've spend a lot of time learning about Photoshop, and I'm actually pretty good at it. However, I don't understand why the product is so delicate that (unless I fully understand the iIntricacies of the inner workings of my computer hardware and software) features that should work in this consumer product don't. I am very dissapointed in Adobe. I would have expected better.

In summary, I've given up. This is just too hard (and it shouldn't be)

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18. Chris Cox,

Jan 4, 2013 9:30 AM in reply to cgk92024

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It shouldn't be that difficult, but your video card driver is not working correctly.

Until the driver gets fixed, the GPU functions cannot work correctly because of the bugs in the driver.

To use the GPU, the application requires a working GPU driver.

Your driver is not working correctly, so the GPU features cannot be used.

To use the GPU features, you need to get a working GPU driver - which can only come from the GPU maker.

All in all, this is about as complicated as noticing a flat tire and getting it fixed.

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19. Curt Y,

Jan 4, 2013 9:46 AM in reply to cgk92024

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You would have a lot less problems if you bought a discrete video card from ATI or nVideo. Can get a good card for $50 - $100

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20. Noel Carboni,

Jan 4, 2013 10:30 AM in reply to cgk92024

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cgk92024 wrote:

In summary, I've given up. This is just too hard (and it shouldn't be)

People generally try to help you use what you have, opposed to advising you spend more money.

This is a case where you will need to spend more money to get better computer hardware on which to run state-of-the-art graphics editing software.

-Noel

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CS5 Color Picker HUD

Dec 30, 2012 1:14 PM

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