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JuddBaker01
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PrE 10 freezes when dragging clips into timeline

Dec 30, 2012 6:25 PM

Tags: #video #freezing #dragging #crash_on_dragging

Computer stats: Windows7, 64-bit, Intel i5-450M (Dual Core) 2.4 GHz, 4 GB RAM, 325+ GB free on hard drive

 

As soon as I drag-n-drop media into the timeline, PrE 10 instantly freezes.  I can Add Media to the edit window without problem.  I wait for all processing to stop, and then as soon as I drag just one clip to the timeline, PrE 10 freezes.  I tried different clips - including just short ones - with the same results.  I was using an external hard drive, but I copied the clips over to my computer's hard drive to see if that made a difference (the NTFS vs FAT32 discussion) ... no change; same problem even when adding the media directly from my computer's hard drive.

 

I appear to be having this problem with video shot from my Canon S95, but not my Canon T3i.  The S95 shoots video at 1280x720, 23.976 fps and uses the .MOV wrapper.  I have tried using both the project settings for AVCHD 720p, 23.976 fps and the DSLR project setting for 720p / 23.976 fps.  GSpot read the CODEC as the AVCHD / 23.976fps, so I assumed that project setting would have worked.  I checked for any PrE 10 updates as well as QuickTime updates - all good. 

 

As a comparison, my T3i shoots video at 1940x1080 at 30fps, and I used the DSLR project setting that matched those #'s -- had absolutely no problem with dragging media to the timeline and editing.  Worked great.

 

I went through this FAQ and didn't find anything of note:

http://forums.adobe.com/thread/792580?tstart=0

 

Thanks,

Judd Baker

367 Views   6 Replies   Latest reply: Steve Grisetti, Dec 31, 2012 4:16 PM
 
Replies
  • JuddBaker01
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    2. JuddBaker01,
    Dec 30, 2012 8:59 PM   in reply to John T Smith
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    John T Smith,

    Thank you for your reply.  Yes, I'm using a laptop - a Dell Inspiron N4010 to be precise.  I looked into your threads above, and my laptop only has the "Intel HD Graphics (Core i5)" card installed.  I have not purchased or added an aftermarket graphics card, i.e. there appears to be no other graphics card/chip options PrE 10 could be using. 

     

    As for the "other information needed (from the forum link you provided)," I'm operating Adobe Premiere Elements 10 and just checked for all Adobe updates today, so I should be operating with the most "up to date" version (I believe the update was 6.7).  Since all of my equipment is Canon, my video is H.264 in a .MOV container.  The S95 shoots 1280x720 @ 23.976 fps; the T3i 1940x1080 @ 30 fps.

     

    I've made sure to have no other software running.  In fact, I was just yesterday able to load, edit, and burn AVCHD with video from both cameras.  I'm baffled as to what changed.  Thoughts?

     

    Thanks, Judd

     
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  • John T Smith
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    3. John T Smith,
    Dec 31, 2012 9:34 AM   in reply to JuddBaker01
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    You might go to the Intel site and see if there is a newer device driver for your integrated graphics chip

     

    Otherwise, sorry, I have no other ideas

     
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  • Steve Grisetti
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    4. Steve Grisetti,
    Dec 31, 2012 9:51 AM   in reply to John T Smith
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    Also, video from that model of camcorder is most likely using the MJPEG codec (even if it is an MOV file). And that's a codec Premiere Elements does not work well with.

     

    If  you open one of your videos in Media Info or G Spot, what does it show for your codec, frame rate and resolution?

     
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  • JuddBaker01
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    5. JuddBaker01,
    Dec 31, 2012 3:55 PM   in reply to Steve Grisetti
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    Steve,

    CODEC: avc1

    Name: H.264

    Status: CODEC status undetermined

    Frame rate: 23.976 fps

    Pic: 1280x720

     

    I finally got the media to drop into the timeline by opening PrE 10 as an Administrator, but now it won't burn.  I'm using Canon's ZoomBrowser now to convert the files to .AVI files.  This is annoying though ... PrE 10 claims it can handle Canon's .MOV files!

     

    - Judd

     
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  • Steve Grisetti
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    6. Steve Grisetti,
    Dec 31, 2012 4:16 PM   in reply to JuddBaker01
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    How did you get your video as AVC1 files? That's a weird codec that's rare for any player to be able to play.

     

    But have you installed the software that came with the camera to your computer? That may install some components Premiere Elements can use.

     

    When you go to Premiere Elements' Edit/Project Settings, what does it show?

     

    Converting the files to AVI is not a good idea. You may end up making the files even harder to work with! (Unless you know for a fact that you're creating DV-AVIs.)

     

    MOVs and AVIs are just packages. What really matters is the codecs inside. It doesn't matter if a program can read AVIs or MOVs. If it can't read the codec, it can't work with the files.

     

    How did you get the video from your camera to your computer? If you used software other than Premiere Elements, it's apparently turning the files into something Premiere Elements can't work with.

     
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