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ScottyF1964
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I can't get PS Elements to launch on my OS X ML Mac Pro

Dec 31, 2012 9:38 AM

Tags: #installation_for_mac

The program installs then when I launch it the welcome screen comes up and when I select to open the editor it does nothing.

 

I managed to get the program to install correctly on my 2010 Macbook Pro however, I really need it on my Mac Pro.

 

Any help; would be appreciated.

506 Views   12 Replies   Latest reply: ScottyF1964, Jan 2, 2013 5:26 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Dec 31, 2012 11:08 AM   in reply to ScottyF1964
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    Moving this discussion to the Photoshop Elements forum.

     
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  • Barbara B.
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    2. Barbara B.,
    Dec 31, 2012 11:14 AM   in reply to ScottyF1964
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    What are the specs of the mac pro and what version of os x is it running?

     
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  • ScottyF1964
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    3. ScottyF1964,
    Dec 31, 2012 11:35 AM   in reply to Barbara B.
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    2010 - Mac Pro

     

    Intel 2.8Ghz Quad Core Xeon

    12 GB 1066 DDR3

    1GB ATI Radeon HD 5770

     

    512 GB SSD

    3x 2TB Internal Drives

    18x Superdrive

    8x BR Writer

    1x CalDigit usb 3.0 + esata

     

    Running Mountain Lion (10.8.2)

     
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  • Barbara B.
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    4. Barbara B.,
    Dec 31, 2012 11:42 AM   in reply to ScottyF1964
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    Do you have any kind of antivirus software on this computer?

     

    I would try uninstalling it, disable your AV software, if any, create a new admin user account and try the install from there.  You are installing to the main applications folder?

     
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  • ScottyF1964
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    5. ScottyF1964,
    Dec 31, 2012 11:50 AM   in reply to Barbara B.
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    Hi again

     

    Thanks for trying to help.

     

    I don't have anything other than AVG Linkscanner which I have turned off.

     

    I also turned off the OS X firewall.

     

    Will try re-installing the software from a new admin account.

     

    S

     
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  • ScottyF1964
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    6. ScottyF1964,
    Dec 31, 2012 12:07 PM   in reply to Barbara B.
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    Hi.

     

    I have carried out all the suggestions and it still won't load.

     

    Looks like it won't work with my version of ML.

     

    I may have to revert back to Lion.

     
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  • Barbara B.
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    7. Barbara B.,
    Dec 31, 2012 1:14 PM   in reply to ScottyF1964
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    There are many people using PSE 6 through 11 in 10.8, so that's not it. What happens when you try to launch the editor? Is there an error message?

     
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  • ScottyF1964
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    8. ScottyF1964,
    Dec 31, 2012 2:14 PM   in reply to Barbara B.
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    When I click on the editor from the welcome screen the box dims and then nothing happens.

     

    I can open the organiser but when I try to launch the editor in the organiser it does the same thing - states it is loading the editor then nothing happens.

     

    I get no error messages at all.

     
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  • Barbara B.
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    9. Barbara B.,
    Dec 31, 2012 2:58 PM   in reply to ScottyF1964
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    If you go to Applications>Adobe Photoshop Elements 11>Support Files and double click Adobe Photoshop Elements Editor, does it launch?

     
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  • ScottyF1964
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    10. ScottyF1964,
    Jan 1, 2013 6:58 AM   in reply to Barbara B.
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    Hi

     

    I tried that also but doesnt work.

     

    I updated my Macbook to Mountain lion last night and it still runs Elements 11 so I guess there is something up with my Mac Pro system - maybe a conflicting program or something.

     
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  • Barbara B.
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    11. Barbara B.,
    Jan 1, 2013 7:22 AM   in reply to ScottyF1964
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    To save yourself grief later on, on the macbook go to your username>library>preferences and delete

     

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 11 paths

    Adobe Photoshop Elements 11 settings

    and anything like like com.adobe.Elements Organizer.plist (you'll have a couple with the number in different formats)

     

    and any lockfiles with the same names. That library is hidden in 10.7 and 10.8. To see it, click the Go menu in the Finder and hold down the option key. It will appear below the little house for your user account. While you're in there, go to the Saved Application States folder and delete any for PSE.

     

    For some reason, deleting prefs is very important when you upgrade OS X over an existing PSE install. You can try looking for and deleting these files on the mac pro, but if you've never successfully run the program you probably won't have them.

     
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  • ScottyF1964
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    12. ScottyF1964,
    Jan 2, 2013 5:26 AM   in reply to Barbara B.
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    Hi Barbara

     

    Thanks for all your help and assistance - system up and running now with Elements good to go.

     

    Hopefully I can return the favour sometime 

     

    Thanks again.

     

    Scott

     
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