The program installs then when I launch it the welcome screen comes up and when I select to open the editor it does nothing.
I managed to get the program to install correctly on my 2010 Macbook Pro however, I really need it on my Mac Pro.
Any help; would be appreciated.
2010 - Mac Pro
Intel 2.8Ghz Quad Core Xeon
12 GB 1066 DDR3
1GB ATI Radeon HD 5770
512 GB SSD
3x 2TB Internal Drives
8x BR Writer
1x CalDigit usb 3.0 + esata
Running Mountain Lion (10.8.2)
Do you have any kind of antivirus software on this computer?
I would try uninstalling it, disable your AV software, if any, create a new admin user account and try the install from there. You are installing to the main applications folder?
Thanks for trying to help.
I don't have anything other than AVG Linkscanner which I have turned off.
I also turned off the OS X firewall.
Will try re-installing the software from a new admin account.
When I click on the editor from the welcome screen the box dims and then nothing happens.
I can open the organiser but when I try to launch the editor in the organiser it does the same thing - states it is loading the editor then nothing happens.
I get no error messages at all.
I tried that also but doesnt work.
I updated my Macbook to Mountain lion last night and it still runs Elements 11 so I guess there is something up with my Mac Pro system - maybe a conflicting program or something.
To save yourself grief later on, on the macbook go to your username>library>preferences and delete
Adobe Photoshop Elements 11 paths
Adobe Photoshop Elements 11 settings
and anything like like com.adobe.Elements Organizer.plist (you'll have a couple with the number in different formats)
and any lockfiles with the same names. That library is hidden in 10.7 and 10.8. To see it, click the Go menu in the Finder and hold down the option key. It will appear below the little house for your user account. While you're in there, go to the Saved Application States folder and delete any for PSE.
For some reason, deleting prefs is very important when you upgrade OS X over an existing PSE install. You can try looking for and deleting these files on the mac pro, but if you've never successfully run the program you probably won't have them.
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