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ScottyF1964
Currently Being Moderated

I can't get PS Elements to launch on my OS X ML Mac Pro

Dec 31, 2012 9:38 AM

Tags: #installation_for_mac

The program installs then when I launch it the welcome screen comes up and when I select to open the editor it does nothing.

 

I managed to get the program to install correctly on my 2010 Macbook Pro however, I really need it on my Mac Pro.

 

Any help; would be appreciated.

 
Replies
  • Currently Being Moderated
    Dec 31, 2012 11:08 AM   in reply to ScottyF1964

    Moving this discussion to the Photoshop Elements forum.

     
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  • Currently Being Moderated
    Dec 31, 2012 11:14 AM   in reply to ScottyF1964

    What are the specs of the mac pro and what version of os x is it running?

     
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  • Currently Being Moderated
    Dec 31, 2012 11:42 AM   in reply to ScottyF1964

    Do you have any kind of antivirus software on this computer?

     

    I would try uninstalling it, disable your AV software, if any, create a new admin user account and try the install from there.  You are installing to the main applications folder?

     
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  • Currently Being Moderated
    Dec 31, 2012 1:14 PM   in reply to ScottyF1964

    There are many people using PSE 6 through 11 in 10.8, so that's not it. What happens when you try to launch the editor? Is there an error message?

     
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    Dec 31, 2012 2:58 PM   in reply to ScottyF1964

    If you go to Applications>Adobe Photoshop Elements 11>Support Files and double click Adobe Photoshop Elements Editor, does it launch?

     
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  • Currently Being Moderated
    Jan 1, 2013 7:22 AM   in reply to ScottyF1964

    To save yourself grief later on, on the macbook go to your username>library>preferences and delete

     

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 11 paths

    Adobe Photoshop Elements 11 settings

    and anything like like com.adobe.Elements Organizer.plist (you'll have a couple with the number in different formats)

     

    and any lockfiles with the same names. That library is hidden in 10.7 and 10.8. To see it, click the Go menu in the Finder and hold down the option key. It will appear below the little house for your user account. While you're in there, go to the Saved Application States folder and delete any for PSE.

     

    For some reason, deleting prefs is very important when you upgrade OS X over an existing PSE install. You can try looking for and deleting these files on the mac pro, but if you've never successfully run the program you probably won't have them.

     
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