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onelane
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I am using Elements 10.

Dec 31, 2012 12:59 PM

For some reason i keep loosing the installed templates. Any ideas what would be causing this? When I go to reinstall, I am given yhe message that thet are installed.

 
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  • Currently Being Moderated
    Dec 31, 2012 2:02 PM   in reply to onelane

    It's not clear what you're asking, onelane.

     

    Which templates? Disc templates? Instantmovie Themes?

     

    And what do you mean you keep losing them? Where are you looking for them?

     

    What operating system are you using? How fast is your processor, how much RAM do you have and how much free space is on your hard drive?

     
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    Jan 1, 2013 8:05 AM   in reply to onelane

    Did you install the program from a disc in the boxed set or from a download?

     
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  • Currently Being Moderated
    Jan 2, 2013 5:38 AM   in reply to onelane

    It's not clear what you're saying. Please try to be a bit more detailed in your answers.

     

    If you have a Mac, did you install discs 3 and 5?

     

    If you have Windows, did you install discs 1 (or 2, if you are running Windows 7 32 bit) and disc 4?

     
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  • Currently Being Moderated
    Jan 2, 2013 6:15 AM   in reply to onelane

    What operating system are you using?

     

    What do you see if you go to C:/Program Files\Adobe\Premiere Elements 11\DVD Templates\Common?

     
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  • Currently Being Moderated
    Jan 2, 2013 6:50 AM   in reply to onelane

    You have not properly installed your Additional Content. Try installing disc 4 again.

     

    You can also download it from here:

    http://www.adobe.com/special/premiereel/downloads/

     

    If that doesn't work -- and assuming you've registered your software with Adobe -- I'm not sure what to tell you. Unless there's something unusual about your configuration that you've not told me.

     
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