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jb-art
Currently Being Moderated

id-cs6 crashs by exporting an indd-file

Jan 2, 2013 12:58 AM

Tags: #crash

Hardware/operation system: MacPro, 2xQuadcore, 12 GB Ram / OS 10.6.8

CS 6 with ID-version 8.0.1 (newest updat I found).

 

If I export an indd-file (file --> export ... --> export as pdf (jpeg or others) --> click on save-button =>) id-cs6 crashs and disapears.

It doesn‘t matter if the file is either a simple file (1 page, 1 layer, only 2 or 4 text-ojects) either a complex file with many pages, pictures and text or a file made with id-cs5.5 (even id-cs4); it crashs how ever.

In id-cs5.5 or id-cs4 I never had this problem.

 

If I save the indd-file as idml-file (cs4 or higher) and open it than in id-cs4 or cs5.5 the export doesn‘t make any problems (in cs6 crashs). Of course I don‘t want to work with cs6 for going back to former versions!

 

On Internet I didn‘t found any equitable anwser. Hopefully I get one here - thanking in anticipation.

Juerg

 
Replies
  • Currently Being Moderated
    Jan 2, 2013 5:20 AM   in reply to jb-art

    Please post your crash report on Pastebin.com and put a link to it here. We might be able to identify the crash signature from the report.

     

    Do you use a font manager? If so, try uninstalling the auto-activation plugin.

     
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  • Currently Being Moderated
    Jan 2, 2013 7:22 AM   in reply to jb-art

    It appears to be some sort of problem creating the dialog, but I don't know specifically what. You said you could "save as" .idml. Can you Export to .idml without crashing?

     

    I would be inclined to try trashing the prefs as the next step. See Replace Your Preferences

     
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  • Currently Being Moderated
    Jan 2, 2013 12:09 PM   in reply to jb-art

    See if it helps to install the 8.0.1 update.

     
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  • Currently Being Moderated
    Jan 2, 2013 12:29 PM   in reply to jb-art

    Does that mean the problem is solved, or that you already installed the update?

     
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  • Currently Being Moderated
    Jan 2, 2013 12:51 PM   in reply to jb-art

    Did you run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) when you uninstalled the last time?

     
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  • Currently Being Moderated
    Jan 3, 2013 4:29 AM   in reply to jb-art

    If it happens again it's being casued by some other software on your system that is in conflict and is changing something in the ID install, or possibly an improper shutdown of the application.

     
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