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dotawall2
Currently Being Moderated

can't extract/install master collection

Jan 2, 2013 11:44 AM

Trying to download master collection. Says download was completed and started to extract/install and get invalid checksum error message.

 

Uninstalled download assistant and re-downloaded it and now I get this This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

 

huh?? just spent an hour+ downloading the thing and now it's in limbo land "extracting".

 
Replies
  • Currently Being Moderated
    Jan 2, 2013 3:06 PM   in reply to dotawall2

    Are you trying to download and install the Adobe Download Assistant or the Master Collection?

     

    The error, "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance" is an error sometimes related to the Adobe Download Assistant.  You can find details under the Known issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html#main_Known_issues.

     

    If however you have the Adobe Download Assistant successfully installed then please complete solution 1 in the same document to reset the download experience.  If you continue to experience difficulties then please initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.

     
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  • Currently Being Moderated
    Jan 2, 2013 3:33 PM   in reply to dotawall2

    Then please try the steps listed for initiating a direct download.  If you still have a checksum failure then please try an alternate Internet connection.

     
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