Here is the issue, as stated from one of my colleagues. I've worked with him on some of the possible soltions mentioned, but haven't been able to figure out a solution to this glitch problem. One note: we are exporting to interactive PDF for all documents using these buttons:
InDesign CS6 seems to disregard, and sometimes remove, the functionality of custom buttons. We want to understand it so we can work around it or determine a redesign solution.
InDesign CS6 seems to remove the functionality of some buttons in a pre-built snippet. Also, documents that were fully functional and interactive in InDesign CS4 no longer work in ID CS6. It seems that not only is ID CS6 removing button functionality, this happens at random (it’s not predictable) and without any cause we can see.
Some things seem to indicate when the functionality doesn’t work. One is where the Visibility box in the Buttons and Forms panel won’t populate with all available functional buttons, (see image1). In this image, the button shown was fully functional when it was built, but it’s no longer modifiable because the Visibility box does not populate.
Other times, the field populates, but some of the functionality previously present has been removed. For example, in the image below, theHint3 button was built with an eyeball icon next to it and previously functioned properly. Now it’s gone, but the other two actions are still fine. Removing this functionality seems to be random; we can’t find any pattern to which actions get removed and which remain whole.
What we’ve tried:
In CS4 we created a snippet in which all of the buttons interacted properly. When that snippet was imported into ID CS6, almost none of the functionality came with the buttons. Once we anchored the snippet to the document, the rest of the functionality got removed and became unmodifiable
We’ve created a snippet from scratch in CS6. Sometimes the snippet comes in fully functional, sometimes it’s dysfunctional. We have not been able to anchor any functional groups of buttons without losing all functionality.
Build from scratch.
We can build these from scratch, but it’s time consuming and there’s a stronger possibility for error. Additionally, we’ve found some functionality disappearing when you move the snippet around the document.
We’ve also found some functionality disappearing when you copying the snippet.
We don’t know what’s happening, or why, but it’s clear the functionality of buttons is not working as hoped. We hope it’s just some setting we’re not thinking through, but there’s a chance it’s a fault in InDesign. It may be a combination of both. Hopefully a solution can be found, or at least that the problem can be identified so we can work around it or redesign.
I have heard there´s some issues with transferring buttons with actions from one document to another, I have had some problems with Multi State object actions...
Have you tried to use Library instead of snippets? It probably won´t hepl but may still be worth trying...
Could you attach one sample snippet which doesn´t work?
Of course! Why didn't I think of that? Here's a link to a zip file with the snippet and accompanying images. There's also an INDD doc that has the buttons in it. https://docs.google.com/open?id=0B-zvTOBxqhjDSU0yaXZHVkVINmc