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David202
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Problem installing Elements 8 on new Acer win8 laptop

Jan 2, 2013 7:38 PM

I have downloaded my old Elements 8 program from the Wacom partners site to my laptops desktop . I still have my keys to unlock and I understand it should be compatable. I deactivated the program on my win7 desktop machine.

When I try and right click to open or run it from the desktop Icon all I get is a list of apps to run it, non of which will open or run the file -(folder) I cannot even choose run as administartor .

is this a compressed file folder? Do I first need to unzip it ?

David

423 Views   4 Replies   Latest reply: David202, Jan 4, 2013 7:08 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jan 3, 2013 2:42 PM   in reply to David202
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    What are you trying to click on to install the software?  What is the file name?

     

    Only Photoshop Elements 10 and 11 have been tested with Windows 8.

     
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  • David202
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    2. David202,
    Jan 3, 2013 5:28 PM   in reply to Jeff A Wright
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    Jeff,

     

    The file downloads to the desktop titled  adobe- pe8 1.6 GB  with the image of a blank page, no logo or anything else,  ( takes about 8 minutes).It is a file not a folder. and the properties indicate it is indeed 1.6GB

    Problem is I cannot go any further to open it, it is not zipped, and there is no choice to 'run' it ,or open an 'executable' to start a setup procedure .Upon double

    clicking or right clicking the icon, all I get is "what program do you want to use to open this file" from the computer, and a pop up list many of my loaded programs, non of which a applicable.

    According to the Windows compatability site Elements 8 should play nice with Windows 8.

    The same thing is happening on my other Win 7 computer so I imagine the whole file is corrupt or not being sent properly by Wacom who still has it on their server in my chosen "bundled software" from when I purchased the Intuos 4 tablet.I might take it up with wacom and see if they might know what's going on.

    I have loaded many many programs over the years both as downloads and from CDs, and never experienced a problem like this with any of them.

     

    Thanks, David

     
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  • Pat Willener
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    3. Pat Willener,
    Jan 3, 2013 9:22 PM   in reply to David202
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    David202 wrote:

     

    The file downloads to the desktop titled  adobe- pe8 1.6 GB

    This is obviously not an executable file; something must have happened during the download.  The file extension should be .exe, .zip, or 7z.

     

    I suggest that you download the installer from http://technolux.blogspot.jp/2011/02/adobe-direct-download-links-less- akamai.html and use your serial number for the installation.

     

    Make sure that you follow the download instructions some two pages down from the top; the list of download links start some additional two pages down.

     
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  • David202
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    4. David202,
    Jan 4, 2013 7:08 AM   in reply to Pat Willener
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    Thanks so much Pat.

    I thought there had to be something wrong with the file.

    I'll give it a try tonight and see if it is successful!

     

    David

     
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