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jeffbauer12345
Currently Being Moderated

Mac OSX Photoshop Elements 11 upgrade will not install

Jan 2, 2013 7:46 PM

Tags: #install_not_working #elements_installation

I downloaded Photoshop Elements 11 (upgrade)  after purchase, and then tried to install.

 

I get the Agree to License page OK,

Enter Serial No - I get a green check mark,

I enter Adobe ID and Password, and it authenticates,

then the Option Page.  Product "Photoshop Elements ..." is shown with an icon and a grayed out check mark in the left column. 

 

"Adobe Photoshop Elements ..." is in the column to the right, but the "All Components" is grayed out and cannot be clicked.

 

I have tried to click on the "Photoshop Elements ..." but nothing happens

 

The Install button is NOT grayed out

 

If I click the Install button, nothing happens - I mean nothing - no error indication,,,, nothing - it clicks in but nothing happens. 

 

Is there a logfile somewhere which can tell me why it is not installing? 

 

BTW, it is an upgrade but it never asks me for a previous full version serial number. Perhaps that is only done at activation?

 

Thanks.

jeff.

 

Macbook Pro, Early 2008 15 inch

OSX Version 10.8.2

2.4 GHz Intel Core 2 Duo

4 GB 667 Mhz DDR2 SDRAM

Graphics  NVIDIA GeForce 8600M GT 256 MB

70 GB free disk space

 
Replies
  • Currently Being Moderated
    Jan 3, 2013 2:44 PM   in reply to jeffbauer12345

    Did you enter the serial number for Photoshop Elements 11 as well as your qualifying previous version of Photoshop Elements?

     
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  • Currently Being Moderated
    Jan 4, 2013 8:35 AM   in reply to jeffbauer12345

    Thanks for the update Jeff.  There can occassionally be file permission issues which can cause serial numbers to be seen as invalid.  From your description it sounds like this may have been what you ran into.

     
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