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th72
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FM10 Crashes when Convert CMYK colors to RGB selected

Jan 4, 2013 7:26 AM

Tags: #framemaker_10 #save_as_pdf #convert_cmyk_colors_to_rgb

Hi folks,

I have searched for info on this issue and found a couple of items but I'm still having problems doing what I need to do.

First off, FM 10 version is 10.0.2.419. PC is Dell E6420 laptop, Win 7 SP1, 8GB RAM, big hard drive. No existing Adobe software before installing TCS 3.0 from local files (copied from DVD).

At first I could not create a pdf (using File > Save as PDF) at all on this system (my old XP system still works fine with TCS 3.0). Instant crash and error messages (Internal error 10024, 7687848, 7688138, 10076935.). After reading the discussions, I cleared the check box for Convert CMYK colors to RGB, which allowed me to create the pdf. However, my colors are washed out completely. So I need to be able to select this check box without the crash.

Any suggestions?

Thanks!

 
Replies
  • Currently Being Moderated
    Jan 4, 2013 7:59 AM   in reply to th72

    > ... Win 7 SP1 ...


    32 or 64-bit mode?

    FM10 may not be considered officially supported in 64.

     

    Professional, Ultimate or Enterprise edition of Windows? And what CPU?

    If any of these, and the CPU has hardware virtualization, you might try installing XP and running FM in that.

    If it's Windows Starter through Home Premium, it refuses to run XPM.

     

    Since you have TCS, and full Acorbat Pro, you might also try printing to .ps and Distilling separately.

     
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  • Currently Being Moderated
    Jan 4, 2013 8:20 AM   in reply to th72

    (1)     Although FrameMaker 10 is a 32-bit application, there was no issue with it running under Windows 7 64-bit. You certainly don't need to run it under any XP mode!!!!

     

    (2)     There were any number of save as PDF bugs in FrameMaker 10 that were fixed in various updates, but typically they were associated with when one didn't check that convert CMYK to RGB option (that uses the native Windows GDI for PostScript creation).

     

    (3)     Rather than printing to File and distilling, try printing directly to the Adobe PDF PostScript printer driver instance.

     

              - Dov

     
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  • Currently Being Moderated
    Jan 4, 2013 8:42 AM   in reply to th72

    You should use the SetPrint plugin to set your default printer within your FM session to the Adobe PDF printer instance.

     

    From what you describe, your copy of Acrobat may be pooched. Do you know if you selected the “headless” version when you installed FM10 along with the Pro version in the TCS3 bundle? There were some instances of the installer not turning off the “headless” copy when the full copy was present. You may have to uninstall/reinstall in all again.

     
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  • Currently Being Moderated
    Jan 4, 2013 8:44 AM   in reply to th72

    > However, my colors are washed out completely.

     

    Are you on the latest patch level for FM10?

     
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  • Currently Being Moderated
    Jan 4, 2013 9:12 AM   in reply to th72

    What FM version is reported by the About dialog?

     

    Here's the patch page to check:

    http://www.adobe.com/support/downloads/product.jsp?product=22&platform =Windows

     

    re: headless

    Stand-alone FM includes a different implementation of Distiller vs. the full Acrobat Pro product. If you install Acro Pro first, then FM, and don't disable certain options, it can degrade, and perhaps damage, your Acro pro (which has the full version of Distiller).

     
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  • Currently Being Moderated
    Jan 4, 2013 9:22 AM   in reply to th72

    Standalone installs of FM have a version of Acrobat Distiller that doesn’t allow you to tinker much under the hood like you can with the full version of Acrobat Pro – that’s why it got the term headless applied to it – it’s sort-of magic – you just Save As or Print to PDF and it just happens; with the Pro version you get a full screen of controls and options to play with.

     

    SetPrint works fine with Win7 64 bit with FM10 & 11 – it’s a great freebie – all your other Windows programs can be set to whatever physical printer is in use while FM thinks its default is Adobe PDF. No more messing around with your default Windows Printer settings.

     
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  • Currently Being Moderated
    Jan 7, 2013 7:23 AM   in reply to th72

    Since most people were experiencing issues when they didn’t select that flag, I’d suggest contacting Support.

     
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  • Currently Being Moderated
    Jan 7, 2013 9:21 AM   in reply to th72

    You can find the bug report form here (although the site seems to be

    down at this particular moment):

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     
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