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Why is my InDesign installion on a MAC failing at "Installing AdobeColorCommonSetCMYK"

Jan 4, 2013 11:02 AM

Tags: #mac #indesign #installation #adobecolorcommonsetcmyk

I have tried several times to install Indesign on my MAC (Mountain Lion).  Each time it fails 34% of the way into the installation.  It seems to stop right as it is "Installing AdobeColorCommonSetCMYK", and at that point simply keeps raising the completion time estimate.  Looking at the log, I'm getting DW049 and DW050 errors.  Can anyone help me.

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    Jan 4, 2013 1:39 PM   in reply to etjchildress

    Do you have a previous installation of Adobe Creative Software?  The DW049 and DW050 are not particularly actionable.  Do you have any additional error messages within your installation log?  You can find details on how to locate and interpret the installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 - -cs5.html.

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    Jan 4, 2013 2:41 PM   in reply to etjchildress

    You can likely use the exisiting install logs instead of running the installation again.  They key step is to search for ERROR and FATAL within the log.  My assumption is that we will find there is an old color profile which is not being able to be overwritten but I would rather have the log files confirm this.

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    Jan 5, 2013 11:10 AM   in reply to etjchildress

    The log files still aren't completely clear.  The extraction process was interrupted per:


    Beginning installation for payload at /private/tmp/.tempdirAuIRkpyz/Install.db

    Termination request received; stopping command processing.(Seq 1)

    Completing installation for payload at /private/tmp/.tempdirAuIRkpyz/Install.db

    This leads to the following:


    [       0] Fri Jan  4 10:53:23 2013 ERROR

    DW050: The following payload errors were found during install:

    DW050:  - AdobeColorCommonSetCMYK CS6: User cancelled installation

    DW050:  - AdobeColorCommonSetRGB CS6: User cancelled installation


    I am assuming you are not canceling the installation but it is possible something else maybe.  Perhaps try installing in a newly created local administrator account.  If that still fails then you may want to try the installation while in Safe Boot.  This would help prevent third party applications, extensions, or fonts from possibly interferring with the install process.

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    Jan 6, 2013 11:15 AM   in reply to etjchildress

    Excellent thank you for the update Etjchildress!  Very happy to hear you now have the software installed successfully.

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