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Rand Walbundrie
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Creative Suite 6

Jan 5, 2013 9:10 PM

Tags: #creative #suite6

I have downloaded creative suite design 6 on my Mac and I cannot get it to install or open.  Any suggestions?  I have Mac OS and it keeps saying it wants Microsoft windows.   I have previously had creative suite 5 on my mac and it worked fine, now t is telling me that my mac os is not supporting the application.  How can I get it to be compatible and open.  This is driving me insane!!!

 
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  • kglad
    72,227 posts
    Jul 21, 2002
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    Jan 5, 2013 9:11 PM   in reply to Rand Walbundrie

    did you download the windows version?  if you have the mac version it should be a .dmg file.  is it?

     
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    Jan 5, 2013 9:19 PM   in reply to Rand Walbundrie

    No need to re-purchase anything.

     

    Just download the Trial version for Mac and install it.

     

    Which exact version of Design CS6? Design Standard or Design & Web Premium?

     
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  • kglad
    72,227 posts
    Jul 21, 2002
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    Jan 5, 2013 9:20 PM   in reply to Rand Walbundrie

    you downloaded the windows file.

     

    use adobe live support and beg for forgiveness:  http://www.adobe.com/support/chat/ivrchat.html

     

    (they're actually very prompt and helpful and as long as you have not activated the windows version, there should not be a problem letting you download, install and activate a mac version.)

     
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  • kglad
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    Jan 5, 2013 9:22 PM   in reply to John Waller

    (he can use the windows serial number?)

     
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    Jan 5, 2013 9:26 PM   in reply to kglad

    There's no mention of a Windows serial number. The question is simply about installing CS6 on a Mac.

     

    I thought it was a Mac system with a Mac serial no.

     

    Seems like he's just downloaded the Windows .exe installer onto a Mac by mistake.

     
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  • kglad
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    Jan 5, 2013 9:28 PM   in reply to John Waller

    he/she purchased a windows version meaning he/she received a windows serial number, correct?

     
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  • kglad
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    Jan 5, 2013 9:29 PM   in reply to Rand Walbundrie

    is this true:  you purchased a windows version and received a windows serial number?

     
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    Jan 5, 2013 9:29 PM   in reply to Rand Walbundrie

    Rand Walbundrie wrote:

     

    Yes that's correct, so how do I fix it please..

    Download the CS6 Trial version for Mac (.dmg file).

     

    Then install as usual and activate using your Mac serial no (I assume you have one of those).

     
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  • kglad
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    Jan 5, 2013 9:38 PM   in reply to Rand Walbundrie

    yes, the trial is one month but can be used indefinitely with a mac serial number.

     

    so, the issue is do you have a windows serial number?  if you paid for the windows version you should have a windows serial number and you'll need to use the link above to get a mac serial number. 

     

    if you have a mac serial number, follow jw's suggestion and download the mac trial.

     
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    Jan 5, 2013 9:38 PM   in reply to Rand Walbundrie

    Rand Walbundrie wrote:

     

    won't the trial version only last one month?

    Yes without a serial number.

     

    But once you enter a serial number, it'll be permanently licensed.

     

    What we're finding difficult to get a clear answer on is whether or not you've:

    a) purchased a serial number?

    b) if so, is it a Mac or Windows serial number?

     
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  • kglad
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    Jul 21, 2002
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    Jan 5, 2013 10:38 PM   in reply to Rand Walbundrie

    you're welcome.

     
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