Adobe Community: Unable to open Canon CR2 files after installing Camera Raw 7.3

MartinDavis2013

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Unable to open Canon CR2 files after installing Camera Raw 7.3

Jan 28, 2013 11:03 AM

Tags: #raw #.cr2 #photoshop_11

I have photoshop elements 8 and have used raw files from my canon 450D for several years. Just upgraded to Photoshop Elements 11 and it doesn't recognise the .CR2 files o, as far as I can tell any other type of Raw file. This despite loading Camera Raw 7.3?

Can anyone help?

Message title was edited by: Brett N

1746 Views 31 Replies Latest reply: MartinDavis2013, Jan 10, 2013 8:36 AM

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1. LittlePaleFace,

Jan 6, 2013 3:13 AM in reply to MartinDavis2013

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Hi,

I'm assuming that you haven't changed cameras.

Is this a PC or MAC?
Which version of the operating system?
Do you get any error message when you try to open one?
Have you checked that camera raw installed OK - in editor, go to Help -> About Plug-in -> camera raw
What is your screen resolution? - greater than 1024x768 ?

Brian

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2. MartinDavis2013,

Jan 6, 2013 3:44 AM in reply to LittlePaleFace

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Hi Brian

Thanks for your response.
I haven't changed cameras.
I am using a PC.
I have a windows XP Home Edition Version 2002 SP3.
Tjhe error message I get when I try to open a .CR2 file from windows with PSE11 is "cannot open c:\ ........\xxx.CR2 becasue it is the wrong type of file". (It opens Ok in PSE8 if I just double click it?!)
When I go to Help>About>Plug In> there is no mention of cameara raw (Thereis in PSE8?!)
I have just looked at the PSE 11 Installer file and it says there is a fatal error!!!!!!!!!!!
I ha installed and uninstalled several times and always a similar error????

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3. LittlePaleFace,

Jan 6, 2013 4:11 AM in reply to MartinDavis2013

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Hi,

When you installed PSE 11, did you turn off any anti-virus software (although I'm convinced that it makes a difference)?

When you look at the help -> About plug-ins, do you see the other plug-ins like magic extractor?

In the installer file that showed the fatal error is there anything to indicate which bit failed?

If you go to Help -> Updates does it try to apply an update?

Sorry, it's only questions at this stage

Brian

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4. MartinDavis2013,

Jan 6, 2013 4:55 AM in reply to LittlePaleFace

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Hi Brian

Thanks for giving me some help.
I have installed and uninstalled the programme several times from the disc that I have. Sometimes I did it with antivirus active, sometimes with it inactive. The last time I downloaded the trial from Adobe website and used my serial number to activate it. That time, when I pressed 'updates' it supposedly downloaded camera raw 7.3, but I can't see any evidence of it.

When I look at help> about plug ins I get

I shall have to interrogate the installer file to answer your question. I don't think I can attach a file to this post? else I could provide the file!

many thanks
Martin

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5. MartinDavis2013,

Jan 6, 2013 5:34 AM in reply to MartinDavis2013

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I think this might be the reason:

That is a bit of a shame. Nowhere have I seen that a x64 bit machine is required for PSE11.

Do you think this is the issue?
Perhaps Adobe can provide a fix?

Martin

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6. LittlePaleFace,

Jan 6, 2013 6:05 AM in reply to MartinDavis2013

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Hi Martin,

No, PSE does not only work on a 64bit PC - I have it on a 32bit and a 64bit system.

The Shared Technology thing is more of a problem - I've seen that crop up several times.

At the moment I can't rembember the resolution - will have a search.

Brian

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7. LittlePaleFace,

Jan 6, 2013 6:09 AM in reply to LittlePaleFace

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Martin,

If you look at this, it mentions Shared Techonology problems part way down - you could try that.

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation -photoshop-elements-premiere.html

Brian

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8. LittlePaleFace,

Jan 6, 2013 6:18 AM in reply to LittlePaleFace

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Martin,

Looking around a bit more, the possible solution to be to ensure that all other applications are closed when you try the install.

Brian

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9. MartinDavis2013,

Jan 6, 2013 7:29 AM in reply to LittlePaleFace

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Hi Brian

Thanks for the leads. Looking at the procedure it appears I need to start with a clean boot. It also recommends I clean out the .tmp files and defragment my disks. I try to keep things 'clean' but maybe loading and unloading PES11 has created some issues?
Doing this will take a little time. I shall uninstall PSE11 and then clean the system before satrting with a clean boot. I shall also start with a clean boot. no other applications running and with the internet connection and antvirus disabled before loading PSE11 from the disc. Then check it out and then reconnect internet and antivirus. Then check for updates again.
I shall report back when done!!

Many thanks

Martin

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10. LittlePaleFace,

Jan 6, 2013 7:32 AM in reply to MartinDavis2013

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Hi Martin,

Good Luck - hope to have a positive reply from you soon

Brian

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11. MartinDavis2013,

Jan 6, 2013 11:21 AM in reply to LittlePaleFace

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Hi Brian

Tried all that. My heart was in my boots and stomach in my mouth at times when reconfiguring the system files. But it came back Ok eventually. But PSE 11 is still behaving as before!!!

I reckon I have a few options:
     a) see what the Adobe support come up with ( I shall inform them what I have done)
     b) get an upgrade of system (cost about £500.00) and see if that works (???). (But what will it do to my other software?)
     c) cut my losses and continue to use PSE 8 ( cost ~£60.00 as the cost of ugrade to PSE 11!)

I shalll wait a few days before option b or c!

Thanks for your help. If you have any other ideas I am willing to try them.

Martin

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12. LittlePaleFace,

Jan 6, 2013 11:37 AM in reply to MartinDavis2013

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Hi Martin,

Sorry that it didn't work.

I have just had a quick search and there are various mentions of the shared technology problem so that must be the key.

When you did the clean install of PSE, did you try running msconfig to disable all the start-up applications?

I will try to have another think.

Brian

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13. MartinDavis2013,

Jan 6, 2013 12:51 PM in reply to LittlePaleFace

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Hi brian

Please don't be sorry!

I have had a query regarding this issue with adobe Support since Boxing day and you are the only guy that has come up with anything constructive! I shall referAdobe support to this thread.

Interestingly there has been another 190 odd people that have viewed this! Does this mean there are 190 odd people with the same issue?

Eventually it will be sorted. I have little patience with software that is not backwards compatable.

Have a happy and Prosperous New Year.

Martin

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14. LittlePaleFace,

Jan 6, 2013 1:44 PM in reply to MartinDavis2013

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Hi Martin,

I have just dug out my old laptop which is running XP - 32bit - and I managed to install PSE 11 on that without a problem - so there is hope.

One thing that has crossed my mind, is you XP fully up to date? I know that microsoft only issues security updates now but have you got all the .net framework updates applied. If I remember correctly, the .net update were sometimes classed as optional and so were not automatically applied.

You seem to know a fair bit about computers, do you ever use Ccleaner? I ask because it has some useful tools which can produce a text file with a list of the start-up applications. I was wondering if posting that to me, perhaps using the private message facility of the forum, might give me a clearer understanding of your system.

There must be a conflict somewhere and tracking it down could be the problem

Brian

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15. MartinDavis2013,

Jan 8, 2013 10:12 AM in reply to LittlePaleFace

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Hi Brian

Thanks for your help at the weekend. It is much appreciated.

I have been in contact with Adobe support. Since before I posted on this forum. But over the period have had difficulty with chat line suddenly getting broken and not really getting anywhere. I still have an issue logged regarding my dilema and have sent them the installation log. Theyhave had taht for a only a day or so so I mustn't be impatient! Nothing come back from them yet.

If they do, or if they don't after a sensible period, I shall let you know what transpires.

Martin

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16. ssprengel,

Jan 8, 2013 11:14 AM in reply to MartinDavis2013

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Have you tried installing ACR 7.3 from this manual download link:

http://swupdl.adobe.com/updates/oobe/aam20/win/PhotoshopCameraRaw7-7.0 /7.3.37/Setup.zip

On my 64-bit Win7 computer, the Camera Raw.8bi version 7.3 plug-in for Elements 11 is the only file in this folder, and is dated 11/28/2012 08:28pm with a size of 21.974,168 bytes:

C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 11\File Formats

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17. MartinDavis2013,

Jan 8, 2013 12:00 PM in reply to ssprengel

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Hi ssprengel

I thought you might be on to something there. I have downloaded the patch but all I ultiately get is the following:

In doing this though you have given me an idea. Maybe if I redownload SP3??? If there is something amiss in there it may be the cause!

Martin

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18. ssprengel,

Jan 8, 2013 1:57 PM in reply to MartinDavis2013

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I think that “patch not applicable” error message means the installer in the setup.zip is only applicable to regular Photoshop, not Elements.

Let’s try manually extracting the plug-in from the zip and manually putting it in the correct location:

In the setup.zip downloaded from the link, above, extract the files, somewhere, and look for: payloads\AdobeCameraRaw7.0All-291112104530\Assets1_1.zip
Unzip Assets1_1.zip somewhere.
You should see a single file called 1003 that is 20+MB. This is the 32-bit version of the Camera Raw plug-in.
Rename 1003 to Camera Raw.8bi
Copy this Camera Raw.8bi to the C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 11\File Formats folder location, perhaps removing the (x86) from the folder path since I’m on a 64-bit system and you’re on a 32-bit system.

I tried this process with PSE11 on my computer and the plug-in is recoganized and can be used to open raw files.

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19. MartinDavis2013,

Jan 9, 2013 12:09 AM in reply to ssprengel

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Thanks for the suggestion

I followed youi rinstructions and when I got to the File Formats Folder location there was a file Camera Raw.8bi aready there. I renamed that and copied in the one from your link.
Rebooted my computer
Started up Elements 11
Accessed file/open/suitable folder.. ..........
....................no .CR2 files evident!
Accessed Help/About PlugIn .....................
....................still no camera raw option?!

Unfortunately it didn't work. I thought you might be on to somthing there!

So far there have been over 350 views of this thread. Obviously a lot of interest!

Martin

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20. ssprengel,

Jan 9, 2013 7:38 AM in reply to MartinDavis2013

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When renaming the existing Camera Raw.8bi, make sure it is renamed to something that does NOT have .8bi at the end, to make sure PSE11 isn’t trying to load it as a plug-in. If there is only one .8bi file in the File Formats folder and you don’t see any Camera Raw plug-in in Help / About Plug-ins… then something else isn’t installing correctly so PSE11 isn’t even looking for the CR plugin.

Take a look at this article and try to find the other logs it mentions at the very end, and look in those for other errors. Something is blocking something from getting installed or seen:

http://forums.adobe.com/message/4973788

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21. MartinDavis2013,

Jan 9, 2013 9:46 AM in reply to ssprengel

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Now then ssprengel

I think we are getting somewhere.

I have not had a chance to look at the other logs you suggest yet. But...........

I made sure the old Camera Raw.8bi file was remnamed with a totally fictitious extension so that the new file from the linkk you sent could not be mistaken..........but no joy.

I then copied the Camera Raw.8bi file from the Elements 8 equivalent folder, this is onlly circaa 11Mb instead of circa 20Mb, and..........
..........whoa and behold ............ I can read all my .CR2 files through PSE11 and also PSE* still works!

You are a star!

I don't know what other functionality is missing. Maybe there is some. I shall have to investigate.

Maybe the latest plugin only works on x64 systems?

So next steps are for me to a) review the other logs you suggest, b) try downloading the equivalent files from PSE9 and PSE10 and see if they work, c) ask Adobe why this has happened.

Many thanks

Martin

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22. 99jon,

Jan 9, 2013 9:53 AM in reply to MartinDavis2013

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Hi Martin

The plug-in from PSE8 will not be the new Camera Raw 7 with the latest algorithms for highlights & shadows.

I tried the above method and got it to work. When renaming the unzipped 1003 file exactly as Camera Raw.8bi the plug-in icon appeared next to the file name. I did not rename the existing file in File Formats I moved it completely to My Documents. I then moved the renamed 1003 file into File Formats and, yes it works.

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23. MartinDavis2013,

Jan 9, 2013 2:04 PM in reply to 99jon

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Hello 99jon

What you suggest is what I thought I did. I have jsut done it again and the plug-in icon appears but PSE11 doesn't recognise the raw files? when I use the Camera Raw.8bi from PSE8 it does recognise the raw files, but, you are correct, I get the same functionality as I did in PSE8. So I am losing out.

I shall make the Adobe technical support aware of this and see what they say.

I think the problem is with the Camera Raw.8bi in conjunction with my machine. But not sure why yet?

Martin

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24. 99jon,

Jan 9, 2013 2:30 PM in reply to MartinDavis2013

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Launch the Editor and click:
Help >> About Plug-in >> Camera Raw

Do you not see this - V7.3.0.71 (press Esc to close)

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25. juergen_d,

Jan 9, 2013 6:54 PM in reply to MartinDavis2013

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I remember having to unzip the 1003 file separately before renaming it. Did you do that?

Juergen

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26. ssprengel,

Jan 9, 2013 7:11 PM in reply to juergen_d

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The 1003 comes from an Assets1_1.zip. That is part of the step-by-step instructions.

The SETUP.ZIP has both the 32-bit and 64-bit plug-ins in it. I gave the correct path for the 32-bit one, but if you’re not careful enough you may have extracted the 64-bit one, so please go back and check what you’re doing, carefully.

Also, as 99jon suggests please post what you see when you do Help / About Plug-ins in the Elements 11 Editor. Make sure you’re in the Elements 11 Editor, not the PSE8 Editor. Since you have both PSE8 and PSE11 installed on your computer, make sure you’ve shut down PSE8 before checking things in PSE11 and shut down PSE11 before checking things in PSE8. And it wouldn’t hurt to also do a Help / About Photoshop Elements just to verify which one you’re in. I say this because on my computer I can’t have two versions of Elements Editor open at the same time.

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27. 99jon,

Jan 10, 2013 3:11 AM in reply to juergen_d

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Hi Martin; to be clear, I unzipped the folder
Assets1_1.zip which is within the folder AdobeCameraRaw7.0All-291112104530

I then renamed the file 1003 as Camera Raw.8bi
I’m sure you must have the correct file as the 64 bit version is file 1002

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28. MartinDavis2013,

Jan 10, 2013 4:56 AM in reply to 99jon

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Hello Brian and 99jon

Thanks for your persistance on this.

Just to be sure I made sure PSE8 wasn't running, I again downloaded the set-up folder, extracted the files , made sure I opened the corect folder as you suggest, and opened the Assets_.zip. Unpacked the 1003 file and renamed it Camera Raw.8bi, moved this to the folder ........\common files\plug-in\elements 11\file formats. But still no joy!

I am thinking it may be time to back-up everything and reload the operating system. takes a while but at least I will be starting with a clean machine??

Martin

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29. ssprengel,

Jan 10, 2013 7:17 AM in reply to MartinDavis2013

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If you’re going to reformat and reload your OS, then do yourself a favor and put Windows 7 or Windows 8 on your computer. From my own experience, Windows 8 requires the CPU support NX (No-Execute memory pages) so if your computer is too old to have that capability then Windows 7 would still work. If I was going to reinstall and update my OS to a newer version I’d probably buy a new hard-drive and install to that, so I wouldn’t touch my old XP install in case I needed to get something off of it. That saves me having to make a backup of it somewhere.

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30. LittlePaleFace,

Jan 10, 2013 7:59 AM in reply to ssprengel

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Martin,

Do you by any chance have Easy CD Creator installed on your PC?

If you do think about upgrading your operating system to Windows 7, I suggest you run the Windows 7 upgrade advisor to make sure that your other software and hardware will work with it. Some of the hardware manufactures didn't produce Windows 7 drivers for my hardware and so I had to get new kit.

Brian

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31. MartinDavis2013,

Jan 10, 2013 8:36 AM in reply to LittlePaleFace

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We are all thinking along the same lines.
If I amgoing to upgrade I think I might upgrade everything to a x64bit machine.
This sort of issue is only likely to get more frequent, I fear.

I've gad a good few years out of this machine so I suppose it doesn't owe me anything.

Just don't like opening my wallet!!!

Thanks to you both for the help and advice.

Martin

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