I have a large collection (~80,000) photos. I have been trying (unsuccessfully) for a week to back up my collection. Every time it freezes at 49%. I did all the steps here: http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-catalog-back up-conversion-elements.html Still freezing. Then I did a complete disk scan/repair and tried all the steps again. Still freezing. I am running Windows 7 on a powerful machine.
I want to move my collection to a new hard drive, so I really do need to use the bulit in backup. What else can I try?
Please find the missing files in your original catalog using File >> Reconnect >> All Missing Files and try running Reconnect once.
Remove any missing files whose original doesn't exist any more.
Now try converting or taking backup. Additionally, turn off all background processes like Face recognition, AA etc. from Edit >> Preferences >> Media analysis dialog before taking backup.
Thanks for the response. I tried reconnecting--no files were missing. I also turned off all background processes and confirmed that they were not running via task manager. I repaired the database, even though no errors were found.
Still freezing at 49%
Can you please rename your thumbnail cache. I suspect some corrupt thumbnails obstructing your backup. This cache will be regenerated but it will take a few hours, considering 80k files in your catalog. Im suggesting rename so that you don't stand to loose anything in between.
If you agree, please go to your catalog location which is indicated in Help >> System Info. Now rename the file thumbs.5.cache to say thumbs.5.cache.old.
Launch Organizer and let the thumbnailing happe. You will see hourglass icons on image thumbnails which is alright since hey are being updated.
Thank you for your patience. I renamed my cache file, restarted organizer and it finished indexing my thumbnails. I tried the backup again and it still stopped at 49%.
What can I try next?
Thanks for trying that. Are there any read-only files/locaked files?
Also, are there a lot of video files?
I think having a look at log might help. Can you share that? See the last point on that article.
The destination is a relatively new drive with nearly 2 TB free--the my photos and videos are less than 300 gb
I did a full checkdisk and none of the files were identified as corrupt, is there another way to check this?
That log is created upon conversion. But that's not your case so let's leave it aside.
I'm short of solutions now. Let's try one thing. Create a copy of catalog. i.e. go to your catalog location and copy paste the catalog-named folder. Say now you have "My Catalog" and "My Catalog copy".
In organizer, open "My Catalog copy" using File >> Catalogs dialog.
Do Find>>By Media Type>>Videos and select all videos and remove pressing Del key.
Now do Catalog repair and optimize and try taking a backup.
Your original catalog remains intact. This test is just to see where the issue is. whether with videos or with photo files.
I was able to do the backup of just the photos, what can I try with the videos?
That's very good news.
Here are a few ideas :
- from your original catalog, create a copy leaving only the video media types just like what you have done with photo files.
- generally offending video file types are not with 'common' video formats, rather with cell phone formats.
- There may be 'corrupted' files, but non recognized formats are probably more common
-To have a look at the different formats (file extensions), look at the total number of video files and take a note of it. Use the search by file name, 'files containing' and select a file extension visible in the browsing space (avi, mov...). Take a note of the number of files in each category.
For each category, select all and hide the files. Continue with the next category and so on until nothing is visible.
You'll have all your files extensions with the number of files in each category.
Now, un-hide all files and make a second copy of your video catalog.
Try a backup of the video files after having deleted one of the categories. I would start with the less common video formats.
Try this until the backup works ok : you'll know the offending format.
A variant of this method would be to select the videos by camera type rather than by format type.
Something you could do with the video catalog until you have found the offending format or corrupted file(s) : you could try move (from the organizer menu) all the video files somewhere on a new empty master folder as a standard (non PSE backup). You might get significant messages in the process. Be aware that this 'move' may be impossible to 'undo' in case of a problem. A safer variant would be to 'export' instead of 'move'.
Or just in case you haven't done a lot of work on Videos say tagging/album associations, etc. you can skip them altogther and save video files on your backup drive for importing later on once you restore this catalog somewhere. But this is just in case...
Another suggestion : I have just had a look at my video files : a lot of thumbnails were missing. I selected all files and let the Organizer create the thumbnail. That worked fine. It's seems likely that if you have unsupported formats, some thumbnails won't be recreated... just a suggestion I can't test myself.
For posterity, I thought I would document the final steps that worked.
First I made a a few copies of the original catalog (I don't know if there are any files in the directory structure that could be deleted because each copy was about 5 gb, regardless of the number of files)
Then I followed your suggestion for deleting out files of various types (e.g. in one copy I had my .mov files, in one .mp4, in another .avi)
Then I tried making backups of each until I found one that would not back up (the .avi set)
Then I made several copies of this and started deleting date ranges of files until this now greatly reduced set started to back up.
After several iterations, I was looking at a group of video thumb nails and I noticed that some of the files that I was clicking on were not selecting.
Eventually I found that I had a gap of space for about 10 thumbnails between two other thumbnails.
I exported the two videos on either side that I could see
then I selected these two videos (by holding shift, and thus selecting the problematic videos) and deleted them from my hard drive.
I then went back to the original catalog, reattached missing files and since the corrupt files were not longer around, I was able to execute the backup.
I'm disappointed that Adobe would not provide a utility or some error checking to identify problematic files, but with some good guidance and a lot of patience I was able to back up my files.
Thanks for your help.
Europe, Middle East and Africa