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Can I use .png files instead of .jpgs and .gifs for Web Help using RH9?

Jan 7, 2013 12:27 PM

Can I use .png files instead of .jpgs and .gifs for Web Help using RH9, and will they appear as expected in all browsers (Internet Explorer, Chrome, and Firefox)? Are there any conditions where .png files should not be used?

Regards,

Sharon

246 Views 2 Replies Latest reply: CraigCC, Jan 8, 2013 1:33 AM

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1. Peter Grainge,

Jan 8, 2013 1:01 AM in reply to sharona27lily

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Yes, you can use those formats in Rh9.

"All" browsers - Who knows? The ones you cite should be fine unless you have resized the images within Rh. That does not mean they will not be OK, just that you need to check.

I cannot think of any reason not to use PNGs. Can anyone else give a reason?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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2. CraigCC,

Jan 8, 2013 1:33 AM in reply to Peter Grainge

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Hi Sharon/Peter,

The only issues I have had with the PNG format is with older versions of Internet Explorer - just be sure you are not supporting old version of IE. I've been bitten by a few EU countries using older versions of IE.

You may find this helpful 'Web Browser Support for PNG'

http://en.wikipedia.org/wiki/Portable_Network_Graphics#Web_browser_sup port_for_PNG

Kind Regards
Craig

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