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OwlComm
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Download Assistant wont accept my password

Jan 7, 2013 7:03 PM

Tags: #password #download

I created an account and chose one of my typical passwords, a mix of upper and lower case and a few numbers.

 

When I go to download a trial version of something, the Download Assistant won't accept the password because it happens to be more that 12 bytes long.

 

Yes, the work around is to set a short password but either the screen for creating the account or the Download Assistant should be fixed so the password limits match.

 
Replies
  • Currently Being Moderated
    Jan 8, 2013 2:28 PM   in reply to OwlComm

    Were you able to complete the download once you choose a shorter password?

     
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  • Currently Being Moderated
    Jan 9, 2013 11:08 AM   in reply to OwlComm

    What specific errors are you receiving?  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to locate and interpret the error messages.

     
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