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Error message when extracting CS 6 (purchased full version)

Jan 8, 2013 12:17 PM

Tags: #installing #cs6 #error_message #exctracting

Hi everyone,

after downloading the bundle, an error message pops up wen extracting the files, saying something like: "Cannot extract, something is missing, please download again." It happens every time, both with the download manager and without.

Thanks for your help!

Wencke

2541 Views   8 Replies   Latest reply: kglad, Jan 9, 2013 1:24 PM
 
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  • kglad
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    Jul 21, 2002
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    1. kglad,
    Jan 8, 2013 12:21 PM   in reply to wencke_86
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    copy and paste the error message.

     
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  • wencke_86
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    2. wencke_86,
    Jan 8, 2013 12:48 PM   in reply to kglad
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    Well, I would've done that in the first place, but it's in German. Anyways, here it goes: "Beim Extrahieren des Archivs ist ein Fehler aufgetreten. Versuchen Sie erneut, Adobe CS6 Design Standard herunterzuladen."

     

    It sounds like a problem with an incomplete download, from what I googled. But I don't know how to fix it, I already downloaded it 4 times and tried to exctract it...10 wasted hours and every time, the same frustrating result. How can I fix an automated download?

     

    Edit: The downloaded files do end with the correct "names" (no .part but .exe and .7z)...so it might not be an incomplete download after all?

     
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  • kglad
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    3. kglad,
    Jan 8, 2013 1:16 PM   in reply to wencke_86
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    are you downloading onto a windows computer?

     
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  • wencke_86
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    4. wencke_86,
    Jan 8, 2013 1:19 PM   in reply to kglad
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    Yes, Windows 7 (64). I'm using Google Chrome for the download. Thank you for trying to help me!

     
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  • kglad
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    5. kglad,
    Jan 8, 2013 1:29 PM   in reply to wencke_86
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    try using a direct link download.

     

    follow the directions and download via the links here:  http://prodesigntools.com/adobe-cs6-direct-download-links.html

     
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  • wencke_86
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    6. wencke_86,
    Jan 8, 2013 1:53 PM   in reply to kglad
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    I did try to use the direct link download already, but I will try out the other link you provided tomorrow, it's too late now (11pm), gotta get up early for work tomorrow :-) I will get back to you then. Thank you for now! Wencke

     
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  • wencke_86
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    7. wencke_86,
    Jan 9, 2013 11:28 AM   in reply to wencke_86
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    I finally managed to download the product on a different computer (though again, the download manager didn't work, but the direct links did). Still don't know what the problem was, but it works now. yey Thanks again for your help! Wencke

     
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  • kglad
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    Jul 21, 2002
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    8. kglad,
    Jan 9, 2013 1:24 PM   in reply to wencke_86
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    you're welcome.

     
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