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marimor77
marimor77
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i need help in urgent..please!!!

Jan 8, 2013 2:24 PM

Tags: #illustrator #error #crash #cs6

my illustrator just freezed while saving my work file and it still like the picture down you see...

 

untitled.png

please help, i'cant lose my works.. Illustrator not responding and i can't do anything.

 

there are 2 files open, because of this i don't want to close illustrator... i need save these files there are lot of work !!!

 

cs6 and W7 btw...

830 Views   10 Replies   Latest reply: marimor77, Jan 10, 2013 12:10 AM
 
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  • emil emil
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    1. emil emil,
    Jan 8, 2013 3:03 PM   in reply to marimor77
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    It says "Reading Illustrator file..."

     

    Have you placed linked Illustrator files in your document? Can you move that progress dialog window around or it is frozen too.

     
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  • marimor77
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    2. marimor77,
    Jan 8, 2013 3:22 PM   in reply to emil emil
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    yes it's frozen too..

     

    2 files open but no linked illustrator file in one try save, just images which already embeded...

     

    the other file may have linked files in it, but i don't know is that effects this file's save progress ?

     

    btw illustrator still same and save pop-up screen dosent moved even one bit!!!

     

    and as a note: i can press "stop" button but it's seems not working!

     

    Message was edited by: marimor77

     
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  • [scott w]
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    3. [scott w],
    Jan 8, 2013 3:40 PM   in reply to marimor77
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    Sounds like you're left little choice but to end the program and lose work.

     

    If that reading dialog isn't even movable, then the app has frozen entirely and there's no way to "unfreeze" it, you simply have to force quit.

     

    First hard lesson I learned was the save and save often.

     
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  • marimor77
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    4. marimor77,
    Jan 8, 2013 4:23 PM   in reply to [scott w]
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    i guess you're right...probably i'm gonna lose all...

     

    but i just wonder and try to find, is there recovery file or temporary cache file for illustrator ? any idea? since illustrator still open and files of course, is it possible to get these files as temp or something?

     

    i'm looking on the internet like couple haours but still nothing though.

     

    thank you for interest btw.

     
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  • marimor77
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    5. marimor77,
    Jan 8, 2013 4:27 PM   in reply to marimor77
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    o i can move reading dialog and press stop button, but it's not responding at all,

    i don't know if it change anyhting

     
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  • [scott w]
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    6. [scott w],
    Jan 8, 2013 4:31 PM   in reply to marimor77
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    Illustrator doesn't have any recovery files. If the app quits or crashes with unsaved work, it's gone. If on the RARE occassion that something can be recoverd, you'll be presented with a dialog box upon the next launch of AI. But... it's EXCEPTIONALLY rare that Illustrator can recover anything. Exceptionally. In general if any recovery can be done, it's due to an application crash and never an application freeze. A freeze is more often associated with the operating system in conjunction with the app, while a crash can be localized to the app itself.

     
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  • emil emil
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    7. emil emil,
    Jan 8, 2013 4:31 PM   in reply to marimor77
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    You can check for files in the location you are trying to save but if there is nothing there I don't think you are going to have anything else unfortunately.

    I hope this never happens to you again.

     
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  • marimor77
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    8. marimor77,
    Jan 8, 2013 4:49 PM   in reply to marimor77
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    i'm exhausted and upset now..so i'll just leave it open like this and get some rest... then i'll check all linked files related both AI files now open, if it's change anything or save my works, i'll keep you posted. then last resort i'll end AI, launch again and just wait for the some kind a recovery, message something. Or lose all and start again anyway.

     

    thank you folk,

    this issue happened first time for me, i should save often anyway. like i said i'll keep you posted about details..

     
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  • ndthl123
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    9. ndthl123,
    Jan 8, 2013 6:36 PM   in reply to marimor77
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    why doesn't illustrator autosave like Word?

     
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  • marimor77
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    10. marimor77,
    Jan 10, 2013 12:10 AM   in reply to marimor77
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    hi folks... just for your info... i couldn't save my works.

     

    funny thing...i was said "i should save often" but its freezed when i try save !!!!

     

    even Ps Cs6 has recovery feature now but Ai.. hello adobe!!!!

     
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